Actually, anybody can send an email into the system, but you gain
loads of functionality if you setup the customeruser information...
If you have AD (I'm assuming the same is true for OpenLDAP), its
relatively easy to set up the Agent, CustomerAuthentication and
CustomerUser to get their infomatio
After playing around with otrs for a bit, I have a question. I would
like to use this in a small company, and the only customers would be
employees. The system can accept email requests, correct? Does the
person who sends an email have to be set up in the system? (I haven't
gotten that far i
The only way that Customer can change state is clicking "Zoom" on
ticket, and adding a note.
How can I change this automatic option. I see the file
CustomerTicketZoom.dtl, and I comment the following lines:
# should the customer user change the ticket state!
#$Data{"NextStateString"} = "$Te
Hi,
I have a problem in getting the email
notifications.
When I create a ticket, there is no email
notifications in my mail id. I checked out all the
possible options related to email notifications. I can
send mails to that id from some other web server(ex:
from yahoo). But, only from otrs, I
