Dear list,
you're using OTRS in your daily business and it makes it quite easier to
handle your communication?
If you would answer this question with yes we would be quite happy if
you would send us your success-story with OTRS. This means we want you
to describe what you're using OTRS for and
You can do this via SysConfig in the administration interface
Search for or browse to
Frontend::Agent::Ticket::ViewCompose
there you woll find the item
Ticket::DefaultNextComposeType
where you can set the status
That's working. Thanks.
How can the pending date be set by default to 10
Hello,
i've installed yesterday Otrs to RedHat Enterprise 3 edition and got
problems with UTF-8
i cannot login into the program in error log i see error:
[Tue Nov 08 07:15:28 2005] [error] 27724: ModPerl::Registry: Usage:
Apache::RequestRec::BINMODE(r) at
/opt/otrs//Kernel/System
/Encode.pm line
Hi Jennifer,
Jennifer Valdez wrote:
I have moved data from our old system (bugzilla) to the otrs database
via a perl script that I wrote. Everything seems to be okay on the admin
side, but when I try to look at the ticket from the customer page, all I
get is a page that says: Error: No
Hi Pim,
Pim Rupert (Lemonbit) wrote:
We have recently installed otrs. We are having difficulty in tracing
the closed tickets. Please help me
When a ticket is closed, it is not easily visible in the 'front view'
(as it should be, btw).
You can browse your 'archives' using the Search
Hello List,
We are running otrs
1.3.2.
I am tasked with
building a staging environment to test both an upgrade and the addition of a
few modules.
While
doing this I have discovered that our tickets are not actually being
stored in the MySQL database we created (that is also setup
Hi Steven,
Steven wrote:
I was assuming that the actual data is being pulled from elsewhere because
my AgentNavigationBar.dtl is full of:
[...]
There is no reference Preferences, FAQ or Admin, etc.
True (assuming you're using OTRS 2.0). The Navigationbar is dynamically
build.
You will have
All
With apologies to the list is this has been covered before
I am in a situation where I need to blacklist mail originating
from a particular address. This address can communicate normally with other
users, but just needs blacklisting from otrs.
I can think of using either
Hi,
I would personally blacklist it for the account at the mailserver level
so not to interfere with any of the code of OTRS which you would
possibly need to change again if you upgraded.
Warm Regards
RachelOn 11/10/05, Chris Mellor [EMAIL PROTECTED] wrote:
All
With apologies to
Hi,
I am in a situation where I need to blacklist mail originating from a
particular address. This address can communicate normally with other users,
but just needs blacklisting from otrs.
I am not sure if I understand the situation correctly, but wouldn't it
be sufficient to create a
Hi Paul,
Paul Helgerman wrote:
Hi Christopher,
Thank you for your response! I can certainly appreciate your desire to
have only one production release at a time. You might want to consider
posting the announcement that OTRS 1.3 series is no longer supported to
the website (and/or the
Hi List,
Having just setup otrs on a stage server im getting the following error
in the apache logs when tryong to browse to http://host/otrs/
[Sat Nov 05 12:58:05 2005] [error] 19328: ModPerl::Registry: /var/www/html/otrs not found or unable to stat
Object not found!
The requested URL
On Thu, 2005-11-10 at 07:30, Rachel Graves wrote:
[Sat Nov 05 12:58:05 2005] [error] 19328: ModPerl::Registry:
/var/www/html/otrs not found or unable to stat
[snip]
/var/www/html/otrs does not exist on the system nor can i find an
install step asking me to add it.
You need to add the
Hiya,
Unfortunatly I already have
Include /opt/otrs/scripts/apache2-httpd.include.conf
In my httpd.conf
Output of file:
# --
# added for OTRS (http://otrs.org/)
# --
# agent, admin and customer frontend
ScriptAlias /otrs/ /opt/otrs/bin/cgi-bin/
Alias /otrs-web/ /opt/otrs/var/httpd/htdocs/
This is in my httpd.conf along with the alias line you show. You'll
need this for both your Alias and ScriptAlias directories. If your OTRS
web server is available from the outside world you should probably read
up on the Options in the Apache manual and tighten them up some.
Directory
Hello,
How can i add something like spam filter. If in message words like
viagra and etc. I can move those messages into Junk folder.
Can someone help me?
Thank you,
Valera Vlasyuk
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Archive:
Hi you,
Valera Vlasyuk wrote:
Hello,
How can i add something like spam filter. If in message words like
viagra and etc. I can move those messages into Junk folder.
Can someone help me?
Thank you,
Valera Vlasyuk
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Hi,
I would like to send an email with information to a customer when his/her
ticket is closed. I have create an Automatic Reponse with type auto
reject. But, it does not work. How can I do this ?
Initially, I wanted to send a first email X days after agent's last response
to inform the customer
I installed the latest RPM on a Fedora Core 4 system.
OTRS 2.0.3
Apache 2.0.54
PHP 5.0.4
Perl 5.8.6
mysql 4.1.14
After solving all the perl dependensies I was able to make apache start.
But now the only thing I have is the dreaded 500 Internal Server Error.
Apache will work just fine if I
mv
Having had to do this in the past, I would recommend a two stage process.
1) Set up SpamAssassin with a good ruleset for your organization
(whitelist critical emails, etc).
-- Configure SpamAssassin to NOT delete mails, just add **SPAM** to them
2) Set up your PostmasterFilter to filter
Op 10 nov 2005, om 17:18 heeft Matt Linton het volgende geschreven:
Having had to do this in the past, I would recommend a two stage
process.
1) Set up SpamAssassin with a good ruleset for your organization
(whitelist critical emails, etc).
-- Configure SpamAssassin to NOT delete mails,
Hello,
I setup a Linux (Slackware 10) server for my IT department recently we
have everything seemingly running smoothly however for some reason when
I log in from any customer account the Company Tickets section only
shows list of the current customers tickets and not a complete list of
all
hello all,
I've been trying to upgrade to OTRS 2.0.3 from OTRS 1 without any
success. Basically I have the following scenario:
1. I have a system running SuSE Linux 9.3.
2. I installed OTRS 2.0.3
3. I tarred and gzip'ed the OTRS 1.0 DB from the OTRS 1.0 machine
4. I copied the tarball to my
On Thu, 2005-11-10 at 16:46 +, Braun Brelin wrote:
hello all,
I've been trying to upgrade to OTRS 2.0.3 from OTRS 1 without any
success. Basically I have the following scenario:
1. I have a system running SuSE Linux 9.3.
2. I installed OTRS 2.0.3
3. I tarred and gzip'ed the OTRS
I didn't go through the intermediate steps. The production system was
on 1.0 and
I downloaded 2.0.3 to the test machine.
Apparently, for some reason, the update script doesn't add the fields
permission_key and permission_value to the group_user table.
Braun Brelin
On 11/10/05, Jim Wight
Hmm...
Was I supposed to run all of the db update scripts, i.e.
1.0-1.1-1.2-1.3-2.0?
If so, this should really be noted in the UPGRADING readme.
Braun
On 11/10/05, Braun Brelin [EMAIL PROTECTED] wrote:
I didn't go through the intermediate steps. The production system was
on 1.0 and
I
How can the pending date be set by default to 10 days or more ?
I think this can be done via the queue setting
I did not read any thing about that in queue setting. I found only
Unlock timeout and Escalation time settings.
Finally, I found. It can be configured in
Follow up on this.
I have manually installed the databse under mysql, have logged myself
using otrs user and pass and listed some table content.
Everything seems to be there, so this doesn't seems like a database problem.
Im really not an Apache Config expert.
Is there a Apache expert in here
I am newbie for OTRS. could somebody help me with
this.
How can i delete the tickets which are present in
the Queue (for eg. 'customer service').
Can it be done from the selectbox by writing the
query ? if so please tell me the query or is there any other options
?
Did you install mod_perl with Apache? Try yum provides mod_perl and
see if you have installed that package.
Claude Watson
On Thu, 2005-11-10 at 12:31, Patrick Ouellet wrote:
Follow up on this.
I have manually installed the databse under mysql, have logged myself
using otrs user and pass and
Thanx for the answer Claude
Unfortunately the problem reside elsewhere
since Mod_perl 2.0.1 is installed
What I have found tho while trying different thing is that if I edit
/etc/httpd/conf.d/otrs.conf
and comment out those two lines I am able to load the page.
PerlModule Apache::Reload
How can i delete tickets
There is not a delete this ticket function, *ofcoarse not*. That's
one of the beauty features of OTRS. :-)
If you really want to delete tickets you can create a job for this.
For example, I have created a queue 'Spam' in which possible spam
tickets are moved.
Well I sorted it out.
It works just fine if I comment out the two lines I have identified below.
It bring up an error when I try to acces the Package Manager but
I dont think this is a feature im going to use so its working.
I have another question tho..
Its about esthetic.. how do I set a
Hi all,
Is there a way to set different bcc email address for different
queues? Thanks in advance.
--
Best regards,
Alexander
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Archive:
Hello -
I have recently installed OTRS and it is a
fine trouble ticket system, however I am having problems getting the email
notifications to work on the FreeBSD system which I installed it upon. I know
that SMTP works fine on the system since I have various other apps which use
SMTP
Hi,
We're in the pre-roll out customization phase and I'm interested in any
comments as to what we've done.
We wanted to add a company field (and later may add more) to the customer log
in create new account. We are also going to add a telephone field.
Here's what we did:
To add a company
I have recently installed OTRS and it is a fine trouble ticket
system, however I am having problems getting the email
notifications to work on the FreeBSD system which I installed it
upon. I know that SMTP works fine on the system since I have
various other apps which use SMTP port 25 etc
Yes, I have checked the maillog and there are no entries for my otrs user.
- Original Message -
From: Pim Rupert (Lemonbit) [EMAIL PROTECTED]
To: User questions and discussions about OTRS.org otrs@otrs.org
Sent: Thursday, November 10, 2005 8:15 PM
Subject: Re: [otrs] SMTP Problem
I
I recently installed otrs on Solaris2.8 and email is not working. I am
trying to get the fetchmail and procmail up and running to get going...maybe
i am wrong...i should look into other possibilities.
Any one has successfully installed and configured otrs in Solaris with full
functionality
Hi
I am
facing problem in creating customer groups. OTRS gives me a
Warning: Sorry, feature not activ!
Comment: CustomerGroupSupport needs to be
activ in Kernel/Config.pm, read more about this feature in the documentation.
Take care!
Can
anyone help me in activating this
Hi
List,
We
are new to the OTRS Environment. We are using OTRS in windows xp.
We
need help to :
Take
backup of the mails
Creating
Customer Groups
Please
help. Thanks in advance
Warm
regards,
Manish
Sharma
___
OTRS
Hi,
have you checked the history of the
tickets?
are you shure that otrs is setup that
correctly that i tries to send an email notification?
if it is there should be an enty in
he history of a new ticket that a notification was send.
Li
[EMAIL PROTECTED] schrieb am 11.11.2005 02:35:58:
Hello, I'm implementing OTRS at our site and was wondering if it would
be possible to configure it to connect to an external customer database
getting data from more than one table (I have customer login details in
a table and customer data in another table).
From what I understand, it won't be
Hallo otrs user,
ich habe folgendes problem:
zur übersichtlichkeit in der Queue Ansicht soll bei jedem Ticket oben in
der Kopfzeile der Urbetreffs stehen. Das ging bei OTRS 1.3. Bei dem
jetztigen neu aufgesetzen Server, funktioniert das gleiche Prinzip nicht
mehr. Die dateien heißen zwar
Hallo Marc,
ich habe zwar keine Antwort auf Deine Anfrage, kann Dein Problem jedoch
indirekt bestätigen.
Du verwendest wohl OTRS 2.x.
Bei dieser Version habe ich nämlich festgestellt, dass die Ticket# bei
einstelligen Monatstagen 2 statt 1 Null enthält, also z.B für Deinen
Fall eben nicht
Hallo Marco,
besten Dank für Deinen Hinweis - dieser geht genau in die Richtung die
ich benötige.
Übrigens muss ich an dieser Stelle mal erwähnen dass wohl die Doku von
OTRS 2.x deutlich weniger umfangreich/aussagekräftig als bei 1.3 ist.
Ist dies so oder habe ich hier was übersehen?
Wo sind
Hallo zusammen,
zwar in anderem Zusammenhang, aber wohl die selbe Fehlerursache
betreffend hab ich hier im Forum folgendes gefunden:
Hallo.
Ich habe nun ein Patch, der bei mir funktioniert.
Suche in DateChecksum.pm nach:
$Month = 0$Month if ($Month 10);
$Day = 0$Day if ($Day
Hallo.
Mein Patch hilft allerdings nur für Tickets, die neu erstellt werden.
Die alten behalten Ihre falsche Ticketnummer.
Deiner SQL Abfrag hilft das also nicht.
Für die Zukunft würde ich empfehlen gleich auf dem Dateisystem statt
in der Datenbank zu speichern. Dann sollten sich solche Probleme
Hallo,
ein Problem, das möglicherweise mit meinem schon
beschriebenen zusammenhängt ist:
Wenn ich eine Suche durchführe und die Anzahl der Tickets
mehr ist als auf eine Seite passt, und dann auf den Link für die Anzeige der 2.
Seite klicke, werden ALLE im Ticketsystem erfassten
Hallo,
dank Durchsuchen der Logs habe ich den Fehler gefunden und
behoben:
In der Tabelle search_profile fehlte das Objekt search_type
Thomas
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Archiv:
Hallo zusammen,
Habe Startprobleme mit meinem OTRS 1.3.2 auf einem SuSE 9.2 System.
Nachdem ich alles eingerichtet und gestartet habe (MySQL, Apache2), kommt
beim Ausführen des Befehls rcotrs start folgende Meldung:
Starting OTRS
Checking Apache ... failed!
-- Please start the webserver at
Hallo Kai,
Apache2 läuft eindeutig, wird auch mit dem ps aux |grep apache2 Befehl
bestätigt.
Das Problem ist, dass OTRS beim Start nach Apache und nicht Apache2 fragt.
Wie bringe ich OTRS dazu, dass es mit Apache2 läuft?
-Ursprüngliche Nachricht-
Von: [EMAIL PROTECTED] [mailto:[EMAIL
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