> I've started with customers; using the web frontend I configured
> everything, but customers can't login. They are taken back to the login
> screen with "Panic! No UserData!!!", while the server log shows:
>
> Any ideas?
I get that error when I set my DB to an LDAP backend which I do not have
Shawn Holland:
I've been wanting to add additional information to the customers...
Keith adds:
Hi, we) - after much striving - finally figured it out. I'll post a version of
this to otrs mail as well. Comments welcome.
First add your fields to the database using whatever DB utility you want.
The
On Thursday 01 December 2005 5:51 pm, Keith Turner wrote:
> Can I second this? We have Company and Phone added to the customer_user
> table on account creation, and they show up in the agent customer screen
> (similar to instructions given in the 1.3 manual, but we figured it out
> ourselves by add
Hi,
Use the FreeText field already in OTRS. Don't add it to the database
yourself.
Have a look at the conversation with the subject: "Small Customization
of Customers and Tickets" I had before. It explains how to do this.
Grtz,
Wim
Keith Turner wrote:
Chris:
snip
A client would like
Hi,
Use the FreeText field already in OTRS. Don't add it to the database
yourself.
Have a look at the conversation with the subject: "Small Customization
of Customers and Tickets" I had before. It explains how to do this.
Grtz,
Wim
Chris Jones wrote:
Hi all;
Thanks for all the help so fa
Why would you want to do that?
Why not just let them email problems without registrating them as customers?
I think it's possible to set a queue to public so anyone can email to it
without having to registrate first.
Grtz,
Wim
Kees van Rooden wrote:
Hello OTRS users,
I've been searching t
Chris:
snip
>A client would like more information displayed about the customer while in
"Zoom" view.
>Currently all that is displayed is the Customer's First name, Lastname and
username.
>I would like to be able to add their phone number etc...to this display.
>I have added this info already t
On Thu, 2005-12-01 at 14:12 -0600, Mike Cook wrote:
> Any ideas?
Yeah, post relevant Config.pm parameters if you want to get help.
bye
--
Luca Corti
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>From what I have seen, if you are using LDAP, it is only read only.
I am not able to update any data in LDAP via OTRS.
I get this error, but I have not looked into it because I do not want to
edit the LDAP data via OTRS.
ref:
ERROR: OTRS-CGI-10 Perl: 5.8.5 OS: linux Time: Thu Dec 1 16:27:26 20
I believe if you check the queue settings in
"Queues" you can disable all customer notifications.
- Original Message -
From:
Kees van Rooden
To: otrs@otrs.org
Sent: Thursday, December 01, 2005 11:45
AM
Subject: [otrs] Disable notifications to
customer and disa
I’m not so interested in authenticating users or
agents through AD, but does OTRS have the ability to perform a “check
names” function against AD (after LDAP integration, of course)?
Thanks
Alex
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Simply put; I can't make this work.
I've read through the mailing lists, and the site
documentation for getting LDAP auth to work for agents/customers. I've
ported/integrated plenty of apps into LDAP before, but OTRS continues to stump
me.
I've started with customers; using the web fronten
Hi all;
Thanks for all the help so far. I've got OTRS up and working quite well.
Just trying to do some tidying up and modifications.
A client would like more information displayed about the customer
while in "Zoom" view.
Currently all that is displayed is the Customer's First name, Lastname
a
Hello OTRS
users,
I've been searching
the archives/documentation/SysConfig for a long time but I didn't find a
solution how to disable all notifications to customers and disable the website
for customers.
Does anyone knows
how to disable these features?
Kind
regards,
Kees van
Rood
I submitted a couple questions to this group yesterday about using two
DB's simultaneously -- using LDAP to pull up new user data to
pre-populate the add user/update user form, then a local database for
storeage.
Then I realized that the add/change screen might be the only place in
OTRS that
Hi all,
I'm evaluating OTRS and I've got some Oracle instance.
Is OTRS 2.0 works fine with Oracle? Anybody has an experience?
Florent,
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Hi all,
Is there anybody who run OTRS 2.0 with perl 5.6 ?
I know that OTRS 2.0 recommand perl 5.8 but I only have 5.6. There is
RPM for redgat 7.X and this distrib has perl 5.6 so why my question...
Florent,
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Shawn Holland a écrit :
As per the Documentation
http://doc.otrs.org/2.0/en/html/x175.html
"...If you use MySQL you have the advantage that you can configure your
database and some system settings during the installation through a web
front-end"
Very big thanks to you but... MySQL d
Constantin V. Boulatnikoff wrote:
But message subject encoded in utf-8 and has no correct MIME enclosing
like =?utf-8?[encoded subject text]==?= so email client uses it's
default character set (usually koi8-r or windows-1251) to display
subject line and subject line dispayed incorrectly.
Prob
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