[otrs] Digest mode gone

Hi I had chosen Digest mode for this list. Now it seemed to stop for some reason. What has happened? Erling * MOSEK ApS C/O Symbion Science Park Fruebjergvej 3, Boks 16 DK-2100 Copenhagen O Denmark Phone (work): +4

RE: [otrs] Mysql error when trying to attach file to an outgoing email

The error message from Mysql suggests a timeout when running the sql. It could be that otrs starts a transfer, then does something else (like smtp) and then finnishes off the sql bits. - Are - > -Original Message- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On > Behalf Of Laur

RE: [otrs] Mysql error when trying to attach file to an outgoing email

Thanks for responding Chris, Well easy, I try to answer a case or Create a new ticket email and 'browse' to find my so called 'big' attachement. When I click to 'attach', the page refreshes and the attachement is added, no error message on the current. If I go to system log, I see the error me

RE: [otrs] Mysql error when trying to attach file to an outgoing email

I wouldn't call it a lie, I would call it a feature I did not know. How do you do it? Chris Machler Systems Administrator 7 Entin Road Parsippany, NJ 07054 Office (800) 840-1035 x426 Fax 973-206-0805 www.castlepointmortgage.com -Original Message- From: [EMAIL PROTECTED] [mailto:[EMA

[otrs] Mysql error when trying to attach file to an outgoing email

Hello, When I try to attach the following file to an email I'm writing: dec_runner.tgz -> 1.36 Mo I'm getting the following error from OTRS syslog: Tue Dec 6 16:34:05 2005 error OTRS-CGI-10 MySQL server has gone away, SQL: 'INSERT INTO web_upload_cache (form_id, filename, content_type, conten

[otrs] pgp with otrs

I want to use gpg with otrs. I am creating keys as otrs but when i try to add the keys to otrs as user otrs I cant since .gnupg/ has default permission of 600 . I changed the ownership of the .gnupg directory to 770 so that user www which is the user my webserver(Apache) runs,otrs belong to group

AW: [otrs] OTRS just as long as you do not have 64 bit ARC

Okay @ all, Thanks first of all for the help, I have solved the riddle. It was not a problem of the dependencies; it was that I was using a stripped version of the install DVD. I was, however able to get it running. I just had to find the right distribution from the perl components.

[otrs] LDAP vs DB authentication for customer

Hello.   We have installed OTRS 2.0.3 last month for testing. We are now trying to make it fit our needs.  We are looking for enabling both LDAP and DB authentication for customer login.   As I never find how a user can be added to the DB by itself on first connection (I receive the fam