Re: [otrs] OTRS features

-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Hi Jan, Jan Stanik schrieb: > Hi all, > > I work for ISP (GTSNextra) in Slovakia and we are looking for new > troubleticketing system. OTRS is one of hot candidates to satisfy our > needs. I have a few questions to ensure that OTRS is the best fo

[otrs] Use of uninitialized value in split

Hi all, After configuring OTRS v2.0.4 to receive email from a POP mailbox, I am getting the following emailed to me from cron: Use of uninitialized value in split at /opt/otrs/Kernel/System/Ticket/Number/DateChecksum.pm line 51. The message I sent was otherwise delivered successfully. The

RE: [otrs] Found no $QueueID for .....

Hello Ross! I haven't had this happen in the statistics section, but on incoming mails which I tried to use PostMaster.pl on, to put into the correct queue. The cause then was that the queue names contained spaces, and had to be double quoted ("Queue name"). (We're running Exim to launch sud

RE: [otrs] Found no $QueueID for .....

Hello again :) Can anyone point me in the right direction with the issue below ? Still having problems and I am no closer to a solution, thank again ! Regards, Ross -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Ross Tsolakidis Sent: Wednesday, 29 Ma

[otrs] OTRS features

Hi all, I work for ISP (GTSNextra) in Slovakia and we are looking for new troubleticketing system. OTRS is one of hot candidates to satisfy our needs. I have a few questions to ensure that OTRS is the best for us: 1. Assign ticket to group - we prefer to assign the ticket to group

Re: [otrs] FQDN

Tom French wrote: I want to change the file (code) that sends the email, so I can put The required IP or UNC name. We do not have this hosted on our website, it is Behind our firewall and will not be on a public IP. So if I could find the code section that sends the email to a customer o

RE: [otrs] FQDN

UPDATE. I found where the file is that lets me manually set a UNC. IT was in OTRS/otrs/Kernel-->config.pl Problem solved, and fixed. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Tom French Sent: Sunday, April 02, 2006 11:55 AM To: User questions

RE: [otrs] FQDN

Nils, I know what a FQDN is, I guess my question was not specific enough. I want to change the file (code) that sends the email, so I can put The required IP or UNC name. We do not have this hosted on our website, it is Behind our firewall and will not be on a public IP. So if I could find the