I was able to send out the address that goes to the "customer" when they
recreate a new ticket, but how do I adjust the "sender" address on notifications
sent to agents? What it is under on the sysconfig gui?
Thanks
Dan Metcalf
Wireless Broadband Systems
www.wbisp.com
781-566-2053 ext 6201
1-888
I had debated that, but the problem is that each group will want to
field their own "Responses" (the pre-formatted one-click email
responses) as well as their own FAQs, and add/remove their own users, etc.
I don't want to set up a server which would allow one project (with
admin access) to a
Op 21-apr-2006, om 20:37 heeft Matt Linton het volgende geschreven:
I'd like to allow multiple software groups within our single
organization to handle their own "issue reporting" via OTRS. Since
I don't want to manage multiple servers, and want them each to have
full administrative contro
Hello all!
I'd like to allow multiple software groups within our single
organization to handle their own "issue reporting" via OTRS. Since I
don't want to manage multiple servers, and want them each to have full
administrative control over their own FAQ entries, customer users, etc
-- I had
Hi All,
I'm having a hard time undersanding escalations
Here's what I envision with escalations, maybe the problem is here..
Trouble is reported via email by customer..
if no one answers the email in 2 hours, I want a periodic nag (escalation)
if the email is anwered OR locked, no escalti
Hello,
I'd like to know if there is a way to scrape the email for a regex pattern
and take the result into TicketFreeKey?
So my email might have in it:
Order: 28347284
Priority: high
Due Date: 12/04/2006
I'd like to put this data into TicketFreeKey or into relevant fields.
Any ideas? I can't fi
We figured
it out...it was a permissions problem, but
yes we are using Pop3PostMaster. What is
so confusing to me is that I read that groups
override roles and maybe we didn't set this
up correctly. How do you use it?
--
Brigitte
Calderwood
LESD 79 Technology Support
@ Verrado
Telephone: 62
Hi all,
I want to keep all incoming mail from a mail box. This mail box isn't on
the otrs computer.
I put all parameters of this POP3 account in admin zone.
But I don't have mails on the selected queue.
What is wrong ?
Thanks in advance
--
Guillaume REHM
Service Informatique
Bibliothèque Na
Hi Brigitte,
On Thu, Apr 20, 2006 at 07:46:03PM -0700, [EMAIL PROTECTED] wrote:
>Please help. If anyone can tell me what I am doing wrong! I had to
>reinstall OTRS 2.04 on a windows 2003 box. It crashed a few days ago...we
>still don't know why...maybe 3 admin users in at once..not sure. Now w
Hi,
On Wed, Apr 19, 2006 at 03:21:11PM -0400, JC Boursiquot wrote:
>Everytime I close a ticket, the system re-opens the case.
>Has anyone ran into this problem?
Is a value greater than 0 specified for unlock timeout in the settings
for the queue where the tickets are reopened? Looks like the aut
Hi John,
On Wed, Apr 19, 2006 at 01:23:57PM -0400, John Baker wrote:
>I went through your instructions and this time mail just started getting kicked
>back with this as the reason.
>
>Does this mean its not running right or is it a permission problem? I did try
>changing permissions on Ticketcount
Hi Alina,
On Thu, Apr 20, 2006 at 10:20:33AM +0200, Alina Florea wrote:
>Thank you for your answer.
>
>It works now.
Fine :).
>I would like to know what I have to modify (again) to be able to choose
>a modele response when I make a new ticket. In fact, I can choose a
>modele when I replay to a
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