[otrs] emails

Good day Please can someone help me I am tying to get email onto system, I tried activating the CustomerGroupSupport with this line $Self-{'CustomerGroupSupport'} = '0'; in Config.pm but it is not working, it works when I run cat ../doc/test-email-1.box|./PostMasterPOP3.pl and I do

[otrs] PostMasterPOP3.pl UTF-8 problem

Hello, We've upgraded from OTRS 1.3.x and now PostMasterPOP3.pl is occasionally falling over with this error: Wide character in syswrite at /usr/lib/perl5/5.8.8/Net/Cmd.pm line 436 I've attached the full output from PostMasterPOP3.pl at the end of this email. We are running: OTRS 2.0.4

Re: [otrs] trouble installing

Hi Brett, On Mon, Apr 24, 2006 at 03:35:18PM -0500, Brett Gruchow wrote: I am getting a failure in the installer ==è Can't Create table `.\otrs\#sql-b6c_23.frm' (errno 150) Anyone have any idea's Is this table allready existing? MOre infos on your system would be necesary to

Re: [otrs] PostMasterPOP3.pl UTF-8 problem

Brendan Humphreys wrote: We've upgraded from OTRS 1.3.x and now PostMasterPOP3.pl is occasionally falling over with this error: Wide character in syswrite at /usr/lib/perl5/5.8.8/Net/Cmd.pm line 436 [...] Config.pm has: $Self-{'DefaultCharset'} = 'utf-8'; googling for this error message I

Re: [otrs] Customer email

Hello, On Mon, Apr 24, 2006 at 10:40:57AM +0100, Alan McKeown wrote: I have set-up 4 customers in OTRS. I only want them to be able to view tickets and not create them. How is this achieved? You could change the customer interface and remove the module to create tickets. Also you have to

Re: [otrs] Help me understand escalations!

Hi, On Fri, Apr 21, 2006 at 12:38:49PM -0500, Brett N wrote: I'm having a hard time undersanding escalations Here's what I envision with escalations, maybe the problem is here.. Trouble is reported via email by customer.. if no one answers the email in 2 hours, I want a periodic nag

Re: [otrs] Multiple OTRS installations, same machine

Hi Matt, On Fri, Apr 21, 2006 at 11:37:25AM -0700, Matt Linton wrote: I'd like to allow multiple software groups within our single organization to handle their own issue reporting via OTRS. Since I don't want to manage multiple servers, and want them each to have full administrative control

Re: [otrs] OTRS new developments ?

Hi Eric, On Sat, Apr 22, 2006 at 06:12:04PM +0200, Eric Veltman wrote: Is there a newsletter or something like that to keep OTRS users up-to-date on the goodies that the developers are working on ? Where can I find it ? No, a newsletter or some thing like that is not available. But you can

RE: [otrs] trouble installing

After not getting it to run on core 4 due to what I thought was an apache issue, I was asked to get it running on IIS windows to see if it made any difference. So it is running on a Dell 1550 1U server with windows 2003 server installed I installed from a tar as I didn't need apache and I

Re: Re: [otrs] Multiple OTRS installations, same machine

You have to use different system IDS for the different OTRS instances: $Self-{'SystemID'} = ... I use 3 different OTRS instances (without mod_perl and it works fine. Has anyone done this before, and does anyone know how to accomplish it better, perhaps? The way you like to do

Re: [otrs] trouble installing

Brett Gruchow wrote: After not getting it to run on core 4 due to what I thought was an apache issue, I was asked to get it running on IIS windows to see if it made any difference. Maybe the issue described in http://lists.otrs.org/pipermail/otrs/ 2006-January/010033.html ? Nils

[otrs] emails

Good day Please can someone help me I am tying to get email onto system, I tried activating the CustomerGroupSupport with this line $Self-{'CustomerGroupSupport'} = '0'; in Config.pm but it is not working, it works when I run cat ../doc/test-email-1.box|./PostMasterPOP3.pl and I do

RE: [otrs] Deleting new tickets

Alex, Can you explain what is the Generic Agent, or how one gets to it via the GUI. i.e. what is the url looklike. I have been trying to see ALL the open tickets that our agents have, and this might be the trick. Thanks Tom French Network Administrator DEI Services Corp. 7213 Sandscove Court

Re: [otrs] Deleting new tickets

Tom French wrote: Can you explain what is the Generic Agent, or how one gets to it via the GUI. i.e. what is the url looklike. I have been trying to see ALL the open tickets that our agents have, and this might be the trick. Please take a look at the documentation first:

RE: [otrs] Deleting new tickets

Nils, Thanks for the link, my questions is still not answered, and I may not be presenting it correctly. What agent has FULL access to see ALL the tickets that any user has in their queue.? Or, is there a agent I can create and give them the right to see all tickets of everyone.? Sort of a

Re: [otrs] Deleting new tickets

Tom French wrote: Thanks for the link, my questions is still not answered, and I may not be presenting it correctly. What agent has FULL access to see ALL the tickets that any user has in their queue.? Or, is there a agent I can create and give them the right to see all tickets of

RE: [otrs] trouble installing

This might have been the problem on the Core4 box, but now we are onto the Windows machine. We happen to be a windows shop and the powers that be want me to use IIS, Since I am the only one (and new) in the shop that know anything about Linux. Brett Gruchow Infrastructure Systems Engineer

[otrs] Pb to receiving mail

Hi all, I have a problem to keep incoming mail into OTRS. I'm run OTRS 1.3.2 on Debian sarge with Active Directory integration. When I run /usr/share/otrs/bin/PostmasterPOP3.pl I have this error message: Can't use string (mail) as an ARRAY ref while strict refs in use at

[otrs] Viewing ALL tickets

Nils, I have read the doc.s , unfortunately, it does not help me see the tickets. I am a user and added myself to the admin group. When I log in, I only see the tickets assigned to myself. i.e. My Own Queue Can you give me a procedure (short) to make sure it is correct. We do have a few tickets

Re: [otrs] Viewing ALL tickets

Tom French wrote: I have read the doc.s , unfortunately, it does not help me see the tickets. I am a user and added myself to the admin group. When I log in, I only see the tickets assigned to myself. i.e. My Own Queue Can you give me a procedure (short) to make sure it is correct. When

Re: SPAM Subject: Re: [otrs] Multiple OTRS installations, same machine

Christian: Thank you for the feedback! I have set it up that way and am working through some issues, but the question I have is: If I set the SystemID variables too close together, Syslog.pm panics. For instance, if #1 is SystemID 01 and #2 is SystemID 02, then they conflict on memory

RE: [otrs] Viewing ALL tickets

Thanks for the heads-up, I see that I needed to go into that queue from the view you mentioned, and yes there was a number showing the number of tickets, click on that number and.. voila Tom French Network Administrator DEI Services Corp. 7213 Sandscove Court Suite One Winter Park, FL 32792

Re: Re: [otrs] Multiple OTRS installations, same machine

On Tue, April 25, 2006 3:07 pm, [EMAIL PROTECTED] said: sorry for jumping into the discussion from aside... ;-) i have to do this in two or three weeks and i am not that deep in all the things. so my question is if there is a detailed explanation or a howto or something like that to get

[otrs] How to set debug??

I'm getting the following complaint in my OTRS log, SMTP authentication failed! Enable debug for more info! but I haven't a clue how to set debug! Thanks, Steve ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive:

Re: [otrs] PostMasterPOP3.pl UTF-8 problem

Hi Nils, We've upgraded from OTRS 1.3.x and now PostMasterPOP3.pl is occasionally falling over with this error: Wide character in syswrite at /usr/lib/perl5/5.8.8/Net/Cmd.pm line 436 [...] Config.pm has: $Self-{'DefaultCharset'} = 'utf-8'; googling for this error message I found this

[otrs-de] Kundenanrede - ich kann doch nicht der Einzige sein ..

.. der bei Herrn Maier - Sehr geehrteR Herr Maier und bei Frau Maier - Sehr geehrtE Frau Maier bei Anreden stehen haben will. Gibts da keine Lösung dafür in OTRS? lg ___ OTRS Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv:

[otrs-de] eindeutige customer_id?

Hallo! Mehrere Benutzer eines Kunden sollen im otrs als verschiedene Benutzer erkannt werden. Daher soll eine Customer_id mehrfach vergeben werden, die customer_user_id ist jedoch eindeutig. Geht das? Danke, Rudolf ___ OTRS Mailingliste: otrs-de -

[otrs-de] Herunterladen OPM-Pakete

Hallo Zusammen, ich möchte gern den Kalender in OTRS installieren. Beum Zgriff auf ftp://otrs.org/pub/otrs/misc/packages bekomme ich jedoch nachfolgende Fehlermeldung: The FTP server was too busy while trying to retrieve the URL: ftp://otrs.org/pub/otrs/misc/packages Squid sent the following