Hi all,
Brigitte Calderwood wrote: Yes, we are in the same situation...we
believe it is 1 hour = 1 unit. I need to figure out how to be able to
have agents record fractions of an hour. so far I cannot get this
work, but I have also not spent much time on it. I can let you know
if we solve
Dear Nils,
Saturday, May 13, 2006, 3:03:10 AM, you wrote:
> Alexander Kardailsky wrote:
>> Let's try one more time. ;)
>> Is it possible to configure otrs that I will receive to my email
>> address all requests that customers send through web form?
> You could set up a notification for ne
Nils Breunese (Lemonbit Internet) wrote:
My guess is that you didn't install all the required modules. Check the
docs for a complete listing of Perl modules. Run
/opt/otrs/bin/otrs.checkModules to check if all required modules are on
your system. On my CentOS install I have the perl-XML-Parser
Alexander Kardailsky wrote:
Let's try one more time. ;)
Is it possible to configure otrs that I will receive to my email
address all requests that customers send through web form?
You could set up a notification for new tickets?
Nils.
___
OTRS
Yes, we are in the same
situation...we believe it is 1 hour = 1
unit. I need to figure out how to be able
to have agents record fractions of an hour.
so far I cannot get this work, but I have
also not spent much time on it. I can let
you know if we solve it or not
--
Brigitte Calderw
Richard Hinkamp - BeSite schreef:
Hmm it does exactly what it's supposed to do. After inactivity of 480
minutes it gets unlocked.
Why do you want to unlock a ticket when a client sends another e-mail?
Maybe you are looking for pending status? To close a ticket if a
client did not respond within
Nils Breunese (Lemonbit Internet) wrote:
In the create ticket screen at the bottom there is a time units
section. What does this mean? is it hours spent?
It is whatever unit you decide to use in your environment. In my company
we use it for minutes spent.
I have discovered a small gotcha. W
Hi
I have used Excel with ODBC to get some
data out of OTRS. It is working fine. Crystal should work as well. You need
to install the ODBC driver
http://dev.mysql.com/downloads/connector/odbc/3.51.html
You then need to set up the ODBC
link [in xp under CONTROL PANEL | ADMINIST
