[otrs] Multiple Queues and the visibility of data

Hi, I am able to configure my OTRS system with four queues and the owners of each queue will not be able to see the tickets which have come to other queues. Now there is one basic question. Suppose, if the owner of queue (say Queue1) searches for the tickets raised by a specific user, whether th

[otrs] Email and Queue Dispatching

Hi, I'm trying to achieve multiple queues using only 1 email address. I have a "Sales" queue with a number of subqueues. My problem is that if a response is sent from the sub-queue, and the customer replies, since there is only one email address it comes back in marked as the "Sales" queue rat

[otrs] Assigning Tickets to a set of users

Hi, I want to assign tickets to set of users so that any one among them can pick up the same. I went thorough the manual and not able to find any method. I am looking for help on this problem from some one who had worked on this. Regards, Prafulla Kumar _

Re: [otrs] Priorites in OTRS - Can they be edited?

This was never answered. Just FYI, I updated the tables 'ticket_priority' and ticket for the column 'ticket_priority_id' It looks ok but I was wondering if somebody could easily point me on how to change the red flag color that is attached to 'high' and 'very high', somewhere hardcoded to id 4

RE: [otrs] new "note!" notifications not getting sent at all

I figured this out…. I just needed to edit the sysconfig for tickets to be able to select an agent(optional) to notify when I submit a ticket. -Isaac   Isaac Gonzalez Systems Administrator AutoReturn Phone: (415)575-2359 Fax: (415)575-2379 From: [EMAIL PROTECTED] [mailto

Re: [otrs] Installation Questions

Hershel Robinson wrote: Apache 1.3.36 is the OFFICIALLY supported version of Apache. 2.x is not supported OFFICIALLY by CPanel and is labeled "beta" as far as support, so I would suggest being careful trying to use it. You can install whatever you like. However, most likely installing it

RE: [otrs] bgcolor in Login.dtl otrs 2.0

Great!  Thanks -Original Message-From: Andy Lubel [mailto:[EMAIL PROTECTED]Sent: Monday, June 05, 2006 4:49 PMTo: User questions and discussions about OTRS.orgSubject: RE: [otrs] bgcolor in Login.dtl otrs 2.0 look in /Kernel/Output/HTML/Standard/css.dtl   .body ar

RE: [otrs] bgcolor in Login.dtl otrs 2.0

look in /Kernel/Output/HTML/Standard/css.dtl   .body area   HTH,   Andy From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Goldberg, ShayneSent: Monday, June 05, 2006 4:03 PMTo: 'otrs@otrs.org'Subject: [otrs] bgcolor in Login.dtl otrs 2.0 I am new to using otrs and trying

[otrs] bgcolor in Login.dtl otrs 2.0

I am new to using otrs and trying to customize the login screen to meet my needs.  I have been trying to change the bgcolor by adding a bgcolor variable in the section of Login.dtl.  When I refresh the login screen the bgcolor is not taking.  I think this value must be coming from somewhere

[otrs] Apache-perl-startup questions about database "connect_on_init"

Hello, I have a question: Im testing the "fast" (speed wise) way to install OTRS and I have everything working but I cant help but feel that I have either overlooked something in the documentation or it just isnt there. I have gotten to the part: = You m

[otrs] Migrating and article file storage

Hi all , I want to migrate from one otrs system to another (mainly due to old hardware) , but I have a few questions before I jump into stormy waters : - If migrating let's say from a Debian based system to a Redhat (Fedora) based system , is the data the same? - Also if I only want to migrat

[otrs] Multiple OTRS HowTo --> Ready

Hello Christian,I have authoed a small howto about installing multiple otrs on multiple apaches... I will be glad to make it available for the OTRS community after your review... Please let me know where I need to mail you the doc...RegardsKartheeK Yahoo! India Answers: Share what you kno

[otrs] Support for multiple CustomerAuth modules

Hello! I'm just new to OTRS and I'm trying to configure it for our needs. As our customers should be authenticated using LDAP and internal OTRS database, I realised that it isn't possible to use multiple Authentication Modules for customers. So I've done a very simple AuthModule called Kernel::Sy

[otrs] Multi Group

Whether the Multi Group feature is withdrawn from OTRS 2.0.4 Regards, Prafulla ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr c

Re: [otrs] Installation Questions

This looks pretty weird. RPM says apache 2.0.51 is installed, but when you ask for its status you get some sort of HTML answer from an apache 1.3.33 server... Fedora Core 2 comes with apache2 by default and I guess that the OTRS RPM expects to find apache2 as well. However, it looks like your s