[otrs] Software error: cant write

Hey im getting an error every time i try to create a ticket (fresh install or OTRS 2.0.4): Software error: Can't write /opt/otrs/var/log/TicketCounter.log: at ../..//Kernel/System/Ticket/Number/DateChecksum.pm line 87. For help, please send mail to the webmaster ([EMAIL PROTECTED]

FW: [otrs] Customer Ticket(My Tickets)

I desperately on help on this one, I just need clue on how to fix the problem below From: Mamakwa M. Sefiri Sent: 17 July 2006 11:27 AM To: User questions and discussions about OTRS.org Subject: [otrs] Customer Ticket(My Tickets) Good day I realized this morning that

[otrs] problem with Autoresponse - Queue

Hi, I have a problem with the page of Autoresponse - Queue. When I click on Change setting I dont see the page (the menu of otrs is shown, only that section is not showed). When I forced the url I see it (for example http://xxx.yyy.zzz/otrs/index.pl?Action=""> The database is

[otrs] Error creating a new ticket on Customer interface

Hy. I've installed OTRS on a fresh Fedora Core 5 system and installed the otrs-2.0.4-3.fc5.rpm package. Everything seems work fine except when I modify the customer interface to send a ticket to a system address instead to a queue (the default). To do this I've addedd the following line in the

[otrs] Installed OTRS2, configured.. then error

Hello list, here's what I get when I try to connect to OTRS2: Software error: Invalid argument at /usr/share/otrs/bin/cgi-bin/../../Kernel/System/Log.pm line 79. For help, please send mail to the webmaster ([EMAIL PROTECTED]), giving this error message and the time and date of the error.

Re: [otrs] MySQL move from windows to Suse9.3

Hi Jared , I actually did a migration from one server to another just this morning , and it was amazingly simple :) In Windows , stop your mysql database (so no writing possible to it) , then simply copy the *.MYI files from your win32 system to your Suse system ( thinks it's in

Re: [otrs] MySQL move from windows to Suse9.3

Danie wrote: I actually did a migration from one server to another just this morning , and it was amazingly simple :) In Windows , stop your mysql database (so no writing possible to it) , then simply copy the *.MYI files from your win32 system to your Suse system ( thinks it's in

[otrs] Email Attachement size 1.1 MB ?!

Hello, I have the problem that I can not send an email larger then 1.1 MB. Is that a known issue or do I have to change a setting or something in the source code? With kind regards Sebastian Hofmann ___ OTRS mailing list: otrs - Webpage:

[otrs] Cannot send email through OTRS.

Hi !!! I have installed OTRS and it works fine with one exception send email. If i send to my internal mail it works but if is one outbound email this just stay in somewhere I couldn't find and after five days I get a message that wasn't deliveried. I have _ Linux Fedora Core 5 2.6.17-1.2157 -

[otrs] From: issues with Phone-Ticket Email Ticket

Hi I have set up OTRS V2.0.4 using a MySQL Backend. This seems to work fine when using the Customer search, but when I go to Phone-Ticket or Email-Ticket, I can search the user again, but when I select take this user, all other information is passed back OK, but I am seeing the From:

[otrs] Are snip tags required when e.g. fieldvar[6] is specified?

Hello. Are snip tags required when e.g. fieldvar[22] is specified? I would think [22] represents a form of 'snip' since only including a specified portion of the text. In the example for 'default closed - new ticket', the lines are as follows: ~~ snip

[otrs-de] Customer Notification State change Update

Hallo zusammen, ich möchte gerne ändern, dass eine Benachrichtigung an den Kunden gesendet wird, wenn ein Status geädert wird. Leider finde ich nichts und sehe vor Bäumen den Wald nicht mehr. Besten Dank im Voraus Bernhard ___ OTRS

Re: [otrs-de] Customer Notification State change Update

Hallo, On Mi, Jul 19, 2006 at 12:12:59 +0200, [EMAIL PROTECTED] wrote: ich m?chte gerne ?ndern, dass eine Benachrichtigung an den Kunden gesendet wird, wenn ein Status ge?dert wird. Das lässt sich per Queue einstellen (Admin - Queue). Dort die Option 'Kundeninfo Status' auf 'ja' setzen.

[otrs-de] Text für OTRS_TICKET_State ändern

Hallo. Wie kann man den Text bzw. Status für die Benachrichtigung für OTRS_TICKET_State ändern ? Unsere User können nicht alle englisch und so sollte z.B. anstatt : Der Status des Tickets 200607191039 hat sich durch Karin Knebel auf pending auto close+ veraendert. Der Text Der Status