[otrs] adding notes to a ticket

Hi, When I add notes to a ticket there is a selection box which gives 3 options Note-external, note-internal and note-report. Is it possible to change/add to this list. I want to add entries such as waiting on customer Regards Alan Alan Mckeown JoraPh Consulting Ltd Unit 3,

Re: [otrs] adding notes to a ticket

Alan McKeown wrote: When I add notes to a ticket there is a selection box which gives 3 options Note-external, note-internal and note-report. Is it possible to change/add to this list. I want to add entries such as ‘waiting on customer’ Why not click the Pending link on a ticket when

Re: [otrs] change location of [Ticket#....] in subject

Hi, Admin - under 'Queue Responses', [Auto Responses] Sorry, that is not working. I made the following modifications to the file $OTRS_HOME/Kernel/System/Ticket.pm sowhere around line 590 in the function TicketSubjectBuild === # Patch by Benjamin $Subject =

[otrs] Reply eMail with password

1.) Is there a possibility to send automaticly an email WITH LOGIN DATAS amd password after a supportrequest. - Reply with eMail works fine - but how can i send in this reply with a password? is there any plugin i should install 2.) Can i map incomming eMails using the domain to a

Re: [otrs] Reply eMail with password

Peter Sereinigg wrote: 1.) Is there a possibility to send automaticly an email WITH LOGIN DATAS amd password after a supportrequest. - Reply with eMail works fine - but how can i send in this reply with a password? is there any plugin i should install The passwords are stored as

[otrs] can's see queues on the customer.pl webinterface

Hi, On the webinterface customer.pl I can generate a ticket but i don`t see any of my tickets. The queue is always empty! When pushing my Tickets button, i get a message in /var/log/warn: [Error][Kernel::System::Ticket::TicketSearch][Line:2484]: You have an error in your SQL syntax; check the

[otrs] FileManager trash problem

Hello, I've installed FileManager Module and works fine but deleted files aren't sent to the trash folder, I've checked all twice and I can't find why. Please, could anybody help me? Thanks in advance, ___ OTRS mailing list: otrs - Webpage:

[otrs] BUG? Re: FileManager trash problem

I've just discovered that if I change the code and write the complete location of the trash folder when the file is moved, it works fine (I mean, $Self-{TrashDir}... and write /otrsfolder/otrs-share/trash) so it seems there's a bug. Does anybody have any idea? Thanks in advance, On Mon, 04 Sep

[otrs-de] kein queue-listing im customer.pl

Hallo zusammen, ich habe folgendes Problem: im customer.pl sehe ich meine eigenen queues nicht. Installation von otrs-2.0.4-10 auf SuSE 10.1 Folgende Fehlermeldung in /var/log/warn: [Error][Kernel::System::Ticket::TicketSearch][Line:2484]: You have an error in your SQL syntax; check the manual

[otrs-de] Automatisches Password bei Ticketmails - ich gebe die Hoffnung nicht auf

Ich habe leider auf folgende Frage vom 26. August 2006 keine Antwort bekommen ... Gibt es da bitte eine Lösung? Danke Peter Sereinigg Folgende Situation: Ein Ticket wird an meine Support otrs email geschickt. Im System wird es automatisch eine queue zugeordnet Ein autoreply mail wird erstellt

[otrs-de] https links in Benachrichtigungen

Hallo, ich möchte gerne unser OTRS auf https umstellen (eigentlich hab eich das schon). Nur gehen die Systemmails leider noch mit http links statt den https links raus. Geändert habe ich bereits: Kernel/Config/Defaults.pm:$Self-{HttpType} = 'https'; Apachen und OTRS neugestartet. Gibt es

[otrs-de] Mails dispatchen nach mailaddress extension

Hola zusammen, hat jemand eine Idee ob bzw. wie es geht, Mails anhand der Mailextension des Localparts einer E-Mail Adresse auf bestimmte Queues aufzuteilen bzw. an existierende Tickets anzuhängen? Angenommen es existiert eine Queue Support, in der ein Ticket mit der Ticketnummer