O/S WinXP Pro
OTRS Version: OTRS 2.1.2 http://otrs.org/
I recently changed the format of all e-mails sent by OTRS to HTML
instead of Plain e-mail. This worked fine but I now want to change this
back but cannot remember where to make this change, can someone please
let me know where this is.
Hi team,
Is there any way of storing the groups and roles for OTRS in ldap? this
would be really handy, but I can't find any mention of it in the docs...
thanks in advance
Jim
Bristol
Brislington
Hi,
Can anyone help me configure my apache server for OTRS? I'm new to Fedora. I
have OTRS 2.1 and I want users to be able to type in their web server --
servicedesk.example.com but I'm stumped on were and how.
Thanks!
___
OTRS mailing list:
Tequila Schramm wrote:
Can anyone help me configure my apache server for OTRS? I’m new to
Fedora. I have OTRS 2.1 and I want users to be able to type in
their web server à servicedesk.example.com but I’m stumped on were
and how.
You don't really tell us what you have already done.
I havent done anything yet. I'll get it figured out. Thanks Nils.
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Nils
Breunese (Lemonbit)
Sent: Monday, June 11, 2007 10:48 AM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] apache
Hi all!
I have certain customers I only want to be able to send tickets to certain
queues. Is this possible? I've installed otrs 2.1 on fedora 4
Thanks for any help at all!
_
Like puzzles? Play free games earn great prizes.
That does! Thanks!
From: Myles Musser [EMAIL PROTECTED]
Reply-To: User questions and discussions about OTRS.org otrs@otrs.org
To: User questions and discussions about OTRS.org otrs@otrs.org
Subject: Re: [otrs] (no subject)
Date: Mon, 11 Jun 2007 12:22:16 -0400
Seems like a pretty generic
Hi All,
I am using otrs 2.1 on fedora 4. I get notifications on the default queues
but when I set up a new queue I do not get a notification. Can anyone tell
me what I am missing?
_
Play games, earn tickets, get cool prizes.
Hi,
agents only receive notifications for the queues selectd in My Queues (which
is intended to be a selection of preferred queues).
You can select the queues for which you want notifications editing the user
preferences.
- Original Message -
From: Tequila Troutman [EMAIL
I don't get an email notification if a customer submits a ticket into one of
these new queues. I have the queues listed in my queues. I have rights to
all groups. I also have new ticket notification set up under my profile. I
can see these new queues when I log in. I can get email notifications
Have you checked spam rules/quarantine stores?
LQ
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
Behalf Of Tequila Troutman
Sent: Monday, June 11, 2007 2:39 PM
To: otrs@otrs.org
Subject: Re: [otrs] queue notification
I don't get an email notification
I've checked that and it's not the issue. I just don't get it.
From: LQ Marshall [EMAIL PROTECTED]
Reply-To: User questions and discussions about OTRS.org otrs@otrs.org
To: 'User questions and discussions about OTRS.org' otrs@otrs.org
Subject: RE: [otrs] queue notification
Date: Mon, 11 Jun
UPDATE! At first I thought it was queue specific, but actually I do not get
an email update at all if the ticket was logged through the web interface.
If the ticket is sent in by customer email and filtered into a specific
queue I do get a ticket. It's just not working if the ticket is logged
You can use the customer id. If two customers have the same customer id,
they can see each other's tickets. If a customer has a customer id specific
to only him in his user profile, then he can only see his tickets. You could
set up all the users you want access to each other's tickets by
Yes, but the problem with that is, I want these users to see all the tickets,
but other users to not see all the tickets. John, Mary, and Steve all have the
same customer id, and can currently see each other's tickets. But I want John
to see everyone's tickets, and Mary/Steve to only see their
Hi,
I've setup a Stat to show how many tickets have been closed per Q per
Agent.
I am able to select the Agents I want to include, the Q's I wish to see
and the between Dates to include in the search.
However no matter what date I select as the from date it's completely
ignored and uses
Looking at setting up a ticket system for my consulting company. I have demo
setups of both OTRS 2.2beta4 and RT right now. It seems OTRS is a better fit,
but I'm looking for a way to implement the new accounts. Currently in my RT
setup, when new users create a ticket via e-mail, it sends them
Much unappreciated Greg, I'm going to work through this today.
I have the Agent group working, but not the customer group.
With your setup, are Agents in both groups?
Thanks
On 6/8/07, Greg Horne [EMAIL PROTECTED] wrote:
Sorry to hear its going slow. Had fun also with getting it to work
Sorry much *appreciated*.
However, I have not been able to login as a customer yet.
I used you kindly provided config, and really the only parts I changed
are those which pertain to my setup.
ldaphost,ldapuser,ldapuserpw, basedn, agent group dn, and user group dn.
I can login as an Agent, but
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1
Hi Bastian,
[EMAIL PROTECTED] schrieb:
Hi,
ich finde leider keine Möglichkeit die Erstellungszeit des Tickets in die
Antwort einzufügen.
Hat jemand eine Idee, wie ich das in der Config in das
Frontend::Agent::Ticket::ViewCompose einbauen
Achso? Und wo kommt jetzt die besagte Fehlermeldung ? eMail nach extern oder
was?!
Bin grad durcheinander :) Das macht glaube die Wärme in Deutschland ;-)
Die kommt, wenn ich aus dem Ticketsystem ein Ticket durch die Funktion
Weiterleiten an eine Mail-Adresse schicken möchte, die sich
Vermutlich hilft dir das hier: http://wiki.otrs-forum.de/index.php?
title=Suchplugin_f%C3%BCr_Firefox weiter.
Dazu müsste man aber wissen, welche Parameter bei der Suche an den Browser
übergeben werden.
Und wie bekomme ich die heraus? Denn nach der Suche sehe ich oben im Adressfeld
nur die
Eigentlich steht das hier noch in dem Wiki.
Allerding brauche ich die Volltextsuche, welche im Ticket::ViewSearch
als Feld nicht auftaucht.
input name=Text user funktioniert leider nicht. Hat jemand eine
Idee.
Weitere Suchkriterien
lassen sich in OTRS unter [SysConfig] - Ticket -
Mit input name=Body user kann man auch Volltextsuche machen.
-Original Message-
From: Alexander Kravets
Sent: Monday, June 11, 2007 12:37 PM
To: otrs-de@otrs.org
Subject: RE: [otrs-de] OTRS Suche im Webbrowser
Eigentlich steht das hier noch in dem Wiki.
Allerding brauche ich die
Hallo,
evtl. Syntax-Fehler in Config.pm ?? Nimm mal sensible Daten wie
Passwörter/User aus deiner Config.pm raus und hänge sie an.
Gruß, Elias P.
P.S. Was spricht eigentlich heutzutage noch dafür, ISO8859-15 zu verwenden?
Ich verwende eigentlich überall UTF-8 und mir sind bisher größere
Hallo Miteinander,
zuerst mein System: Ubuntu 6.06, OTRS 2.0.4 (Ubuntu Packet)
Seit einigen Tagen mache ich meine ersten Gehversuche mit OTRS. Die
ersten Erfolge sind vorzuweisen ;-), aber ein paar Dinge klappen noch
nicht so wie sie sollen.
Problem 1.) Klick auf Bereich: Admin - Sysconfig
Elias Probst schrieb:
Hallo,
evtl. Syntax-Fehler in Config.pm ?? Nimm mal sensible Daten wie
Passwörter/User aus deiner Config.pm raus und hänge sie an.
Ist eigentlich nichts besonderes drin, aber hier:
-
package Kernel::Config;
sub Load {
my $Self = shift;
$Self-{Debug} = 2;
Elias Probst schrieb:
Am Montag, 11. Juni 2007 20:23:38 schrieb Marco Geweke:
Hallo,
evtl. Syntax-Fehler in Config.pm ?? Nimm mal sensible Daten wie
Passwörter/User aus deiner Config.pm raus und hänge sie an.
Ist eigentlich nichts besonderes drin, aber hier:
Konnte soweit nichts
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