[otrs] Solved and maybe found a Bug: X-OTRS-Type problem

Hi, to found a solution for my problem I've searched the code and maybe found a bug. In Kernel/System/Ticket.pm you will find the function TicketCreate. Shortly before the comment # TypeID/Type lookup! you will see: snip if (!$Param{TypeID}) { $Param{TypeID} = 1; } /snip This check should be

Re: [otrs] Solved and maybe found a Bug: X-OTRS-Type problem

Daniel Wedewardt wrote: to found a solution for my problem I've searched the code and maybe found a bug. In Kernel/System/Ticket.pm you will find the function TicketCreate. Shortly before the comment # TypeID/Type lookup! you will see: snip if (!$Param{TypeID}) { $Param{TypeID} = 1; } /snip

[otrs] Help Required

Hi All… I am a new OTRS user…I am confused with the meanings of LOCK and CLOSE tickets. What they imply ??? Secondary, I want that if a ticket is unsolved by some agent for 3 days, an notification mail b delivered directly to the higher authorities. How can I do that Thanks all…..

[otrs] Company tickets not seen by other people of the same group

Hello, i've installed OTRS for a few weeks, and a client report me that he can't see his company's tickets. his colleague posted some tickets, and so did he. everyone can see his own tickets, but can't see the colleague's tickets. the 2 of them belong to a group and the parameter

Re: [otrs] Company tickets not seen by other people of the same group

Yannick Costa wrote: i've installed OTRS for a few weeks, and a client report me that he can't see his company's tickets. his colleague posted some tickets, and so did he. everyone can see his own tickets, but can't see the colleague's tickets. the 2 of them belong to a group and the

[otrs] PGP Failed

Sirs, When I try to send email with PGP, doesn't work. See following logs. Jul 16 09:34:14 rt OTRS-CGI-10[31939]: [Error][Kernel::System::Crypt::PGP::Sign][Line:262]: Can't sign with Key 15279234: gpg: signing failed: file exists ! Anybody help me!

[otrs] Multiple Company IDs

Using 2.2, I have been requested to support customer logins from multiple backends using LDAP. Have completed this and users are able to login, customers from groupA see each others tickets from groupA using Company Tickets, gave them the same customerID and this is working. Customers from groupB

[otrs] SysConfig problem

I inherited an OTRS 2.0.4 system on Debian and need to make some changes in the Core::Sendmail module. We are switching over to a new,separate email server and I want everything to go through this new server. When I bring up the Sendmail module, the options are listed and the first 3 options

Re: [otrs] performances

Daniel Balan wrote: I am using OTRS since v0.8 ( more than 3 years history) and it gets bigger and bigger: - Database = 5.9 Gb; - More than 1.4 ml records in article table and 0.4 ml records in the ticket table; - The attachments are stored in FS mode and those are

[otrs] Postmaster Filter / RegExp Question

From the admin interface: If you use RegExp, you also can use the matched value in () as [***] in 'Set'. Can anyone lend a little RegExp expertise? We have emails coming from another domain that is not part of the customer user database, but the address names match the usernames in the customer

[otrs] how do i add a new category in faq v1.2.4?

anyone? i thought this was done through the admin interface, but i dont see the option now. -- Mike Conigliaro ProActive Technologies [EMAIL PROTECTED] 203.239.0440 ext:317 www.getproactivenow.com ___ OTRS mailing list: otrs - Webpage:

RE: [otrs] how do i add a new category in faq v1.2.4?

Give your account full access permissions to the faq_admin group... -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Mike Conigliaro Sent: July 19, 2007 11:23 To: otrs@otrs.org Subject: [otrs] how do i add a new category in faq v1.2.4? anyone? i thought

Re: [otrs] how do i add a new category in faq v1.2.4?

thanks, but i already did that. maybe im not looking in the right place. should i be seeing a separate icon for category management or something? im able to access the form to create a new article, but it just complains that no categories exist. Mike Conigliaro ProActive Technologies [EMAIL

[otrs] installing itsm on top of existing otrs 2.2

i just upgraded our otrs installation to 2.2, and now i want to give the itsm module a try. but i was wondering why i dont see the itsm packages in the package manager. am i correct in assuming that itsm is just another module (like faq, calendar, etc.) that i can add to my existing otrs

AW: [otrs] installing itsm on top of existing otrs 2.2

Yes you are right. But for some reason you have to download the modules from the otrs website manually and load them into your otrs by hand. This worked for me Falko Zurell Head of Application Management [EMAIL PROTECTED] Mobil +49 (0)160 - 3 62 52 77 /i-d media AG Ohlauer Straße 43 D-10999

Re: AW: [otrs] installing itsm on top of existing otrs 2.2

ok, i see now. once you manually install the first 3 packages (as described in the itsm documentation), you can install the rest through the package manager. thanks for your help. Mike Conigliaro ProActive Technologies [EMAIL PROTECTED] 203.239.0440 ext:317 www.getproactivenow.com Zurell,

[otrs] What about TAPI integration for VoIP?

What about TAPI integration for VoIP into OTRS? ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system?

RE: [otrs] Apache ERROR: MaxRequestsPerChild (found problem)

Thanks for posting this Frank. We were suffering from the same reached MaxRequestPerChild problem and downgraded to ActivePerl 5.8.8.819 and haven't had Apache crash in two days. nice. I still have a nagging problem. The perl command line interpreter crashes with this displayed on the

RE: [otrs] Help Required

If a ticket is locked it goes under LOCKED tickets icon, but if a ticket is CLOSED where it stays, For Example if that agent wants to see it for some future references?? -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Nils Breunese (Lemonbit) Sent:

AW: [otrs-de] Tickets verschmelzen

Hallo, das mit den TicketID ist erst mal ein Ansatz. Wie kann man denn nun aber Tickets verschmelzen? Manche Kunden schicken nun überhaupt keine ID vom Ticket mit. OTRS erstellt dann ein neues Ticket. Ich möchte dieses neue nun nicht mit dem Originalticket verknüpfen, sondern richtig hinten

Re: [otrs-de] Tickets verschmelzen

Merge Wenn du nicht grad ne Uraltversion einsetzt gehts damit Am 19.07.07 schrieb Rothe [EMAIL PROTECTED]: Hallo, das mit den TicketID ist erst mal ein Ansatz. Wie kann man denn nun aber Tickets verschmelzen? Manche Kunden schicken nun überhaupt keine ID vom Ticket mit. OTRS erstellt dann

AW: [otrs-de] Link auf UNC-Pfad hinterlegen

hallo roman, wo(zu) brauchst du das? was ist der sinn dahinter? bei den antworten (damit der kunde die links verfügbar hat) habe ich folgenden vorschlag: 1) du kannst deinen fileserver über web freigeben und weblinks draus machen. somit geht das auch unter unix (wget). 2) oder du stellst ein

[otrs-de] Email versenden Exchange 2007 -no SASL mechanism found-

Hallo, Kann jemand was mit diesem Fehler anfangen ? No SASL mechanism found at D:/Prog/OTRS/otrs/Kernel/cpan-lib/Authen/SASL.pm line 62 ...wenn man eine Email versenden moechte ? OTRS 2.1.7 auf W2K3 Server Apache und MySQL AD Exchange 2007 ueber SMTP Authentifizierung ueber Datenbank SASL

Re: AW: [otrs-de] Tickets verschmelzen

Moin Sven! On Thu, 19 Jul 2007, Rothe wrote: das mit den TicketID ist erst mal ein Ansatz. Wie kann man denn nun aber Tickets verschmelzen? Manche Kunden schicken nun überhaupt keine ID vom Ticket mit. OTRS erstellt dann ein neues Ticket. Ich möchte dieses neue nun nicht mit dem

[otrs-de] RE: Geschwindigkeitseinrbruch nach Update auf 2.2

Hallo, ich setze OTRS auf einer Linux Maschine mit 1GB Ram und einem P4 3.0GHz HT ein. Apache ist selbst kompliert in der Version 2.2.4 mit einem statischen mod_perl in Version 2.0.3. Das System ist ein Debian Etch. ich habe das ganze in einer VM mit Fedora laufen. Die Geschwindigkeit

[otrs-de] Gelöst und Bug gefunden zu X-OTRS-Type wird nicht erkannt

Hallo zusammen, da ich unbedingt eine Lösung für mein Problem finden mußte hab ich selber geforscht und meiner Meinung nach einen Bug gefunden. In Kernel/System/Ticket.pm gibt es die Funktion TicketCreate. Kurz vor dem Kommentar # TypeID/Type lookup! steht folgendes: snip if (!$Param{TypeID}) {

[otrs-de] Reply to Konfigurieren

Hallo, ich frage mich, ob es möglich ist, bei mails an Extern ein individuelles Repy-To festzulegen (wenn bspw. nicht ans OTRS geantwortet werden soll). Kann mir dazu jemand eine Auskunft geben? Eine Studie der bekannten Quellen legte bsiher bei mir den Schluss nahe, dass es nicht funktioniert.