[otrs] Re: Database Update Script

Op 23-jul-2007, om 7:06 heeft Munawar Zeeshn het volgende geschreven: Where is the database update script in OTRS?? My database is not getting updated automatically. It is not updated automatically. Read the file called UPGRADING for instructions. The SQL scripts are located in

RE: [otrs] escalated tickets notifications

How notifications can be enabled for escalated tickets ?? No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.476 / Virus Database: 269.10.14/912 - Release Date: 7/22/2007 7:02 PM ___ OTRS mailing list: otrs -

[otrs] Installing mod_perl

I have installed modperl and now see the lines in the httpd.conf file that load the module but I don't seem to have any increased performance with OTRS on a Unix computer. I have installed the same software on a Win32 computer and it runs much faster than the Unix computer. I am installing

[otrs] Customer Ldap Backend

Hi PPL, I've Upgraded to 2.2.1 and I have A problem with customer LDAP auth. My config.pm is the same as in a previous version, but LDAP doesn't work. the Logs show: [Mon Jul 23 17:54:52 2007][Notice][Kernel::System::CustomerAuth::DB::Auth] CustomerUser: No auth record in 'customer_user' for

[otrs] Agent(s) not receiving FollowUp notification after upgrade to 2.2.1

Greetings, I would appreciate any assistance debugging this lack of agent follow up after my upgrade. My OS is Centos 3.8 (Red Hat Enterprise clone) Perl Version 5.8.0 Apache 2.0.46-68 MySQL 5.0.45 OTRS 2.2.1 OTRS is configured to store data in MySQL I've just completed an upgrade from

[otrs] Email ticket templates

Hello, I'm currently using 2.1.6. Is anyone aware if it's possible to define templates that can be used when creating a new email ticket? Our intent is to have some standard boiler plate for making announcements of maintenance windows our outages. If there is not generic templating capability

RE: [otrs] Email ticket templates

Click on Admin and then you will see responses. Edit or create a new template. Besure to assign it to the queue too. When you email responses it should show up all the time.   Jonathan Larsen Mountain West Heart Center IT Dept [EMAIL PROTECTED] 801.270.4108 -Original Message- From:

RE: [otrs] escalated tickets notifications

It's in the admin manual. Check your preferences you will see lock timeout notification, change that to yes. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Munawar Zeeshan Sent: Monday, July 23, 2007 8:30 AM To: 'User questions and discussions about

[otrs] Customer notifications

Is there a way to have notes that are added to a ticket by an agent sent to the customer? ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

RE: [otrs] Email ticket templates

Okay, you need to edit the default reply located in the auto responses. That’s the first auto email a customer receives when they email in. Jonathan Larsen Mountain West Heart Center IT Dept [EMAIL PROTECTED] 801.270.4108 From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On

RE: [otrs] Customer notifications

Nope, only through the email response.   Jonathan Larsen Mountain West Heart Center IT Dept [EMAIL PROTECTED] 801.270.4108 -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Mike Clayton Sent: Monday, July 23, 2007 3:52 PM To: otrs@otrs.org Subject:

Re: [otrs] Customer notifications

Mike Clayton wrote: Is there a way to have notes that are added to a ticket by an agent sent to the customer? Why not just send a reply? Nils Breunese. PGP.sig Description: Dit deel van het bericht is digitaal ondertekend ___ OTRS mailing list:

[otrs] change ticket status

Hi, Somebody know, how to add an option, to change ticket status, like a “change queue” Regards, Luis Torres Q. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe:

[otrs] Forwarding tickets

Using v2.2 (+ITSM), I try to forward a ticket, but the from address is [EMAIL PROTECTED] I couldn't find any occurrence of this email in my config, but grep finds System/Email.pm:$Param{From} = $Self-{ConfigObject}-Get('AdminEmail') || '[EMAIL PROTECTED]'; My config does include :

Re: [otrs] upgrade OTRS 2.1.7 to 2.2.1

What script is that you're supposed to run in /opt/otrs/scripts? My OTRS installation is on a Fedora 3 system with a MySQL database. Thanks! -Jeff Maurice James Ny wrote: Opt/otrs/scripts *From:* [EMAIL

[otrs] Users missing after 2.1.7 to 2.2.1 Upgrade...

I've just updated my OTRS installation on Fedora 3 and now under Admin - Users, nothing is listed. I see the users listed when I go to Admin Notification and a few other places, however, I cannot modify the users under the actual Users control. Any thoughts? Thanks! -Jeff

Re: [otrs] Users missing after 2.1.7 to 2.2.1 Upgrade...

Actually, there are a lot of things missing (email addresses, signature, salutation, roles, and groups - in addition to users). After I did the upgrade, I ran (from /opt/otrs/scripts/): cat DBUpdate-to-2.2.mysql.sql | mysql -f -u root otrs This made all of the tickets appear correctly. Is

[otrs-de] Kunden sollen nur sich selbst auswähle n können

Hallo zusammen, die Überschrift ist etwas schlecht ausgedrückt, sorry. Es geht darum, wir wollen unseren Kunden selber Zugriff auf das OTRS gewähren. Sie sollen für Probleme selber Tickets eröffnen können. Aber wenn ich mich als Kunde einlogge, kann ich beim eröffnen eines neuen Tickets ALLE

[otrs-de] Thomas A Jucker/swisscard is out of the office.

I will be out of the office starting 19.07.2007 and will not return until 30.07.2007. I will respond to your message when I return. ___ OTRS-de Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/

AW: [otrs-de] Kunden sollen nur sich selbst auswäh len können

Noch besser wäre, wenn ich den Kunden/User so einschränken könnte, dass er NUR für sich selber ein Ticket erstellen kann und alle SEINE Tickets einsehen. Nicht aber schließen, ändern oder sonst was. Geht so was? Mit freundlichen Grüßen / Best Regards Tim Böhmert -Ursprüngliche

AW: [otrs-de] Kunden sollen nur sich selbst auswäh len können

-Ursprüngliche Nachricht- Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von Tim Böhmert Gesendet: Montag, 23. Juli 2007 14:23 An: User questions and discussions about OTRS.org in German Betreff: AW: [otrs-de] Kunden sollen nur sich selbst auswählen können Noch besser wäre,

[otrs-de] LDAP Active Directory 2003 Need UserFirstname!

Hallo, ich habe die vielen E-Mails zur Anbindung eines LDAP-Verzeichnisses (speziell Active Directory) gelesen und keine Lösung für meine Fehlermeldung gefunden. [Error][Kernel::System::User::UserAdd][Line:229]: Need UserFirstname! Durch ausprobieren habe ich den Fehler in meiner

[otrs-de] Michael Brusberg ist außer Haus.

Ich werde ab 23.07.2007 nicht im Büro sein. Ich kehre zurück am 24.07.2007. Ich werde Ihre Nachricht nach meiner Rückkehr beantworten. ___ OTRS-de Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/

AW: AW: [otrs-de] Kunden sollen nur sich selbst ausw ählen können

Hallo Josy, wo kann ich eigentlich das Design von costumer.pl und faq.pl einstellen? Gruß, Roman hi roman, also ich hab etwas an den css und texten in folgenden files geändert: /Kernel/Output/HTML/Standard customer-css.dtl css.dtl CustomerHeaderSmall.dtl CustomerHeader.dtl