[otrs] Custom stats / report?

Hi, is it possible to generate a report which will sum the hours (or time units) spent on each customer in the last month? Or between a start and end date? I'd like to use this for accounting purposes to know how much to bill customers each month. Or maybe there is a better way of doing it?

Re: [otrs] How to setup Watched Tickets icon?

Agim Cami wrote: On the DEMO of OTRS (http://demo.otrs.org/otrs/index.pl) the icon Watched Tickets is on the screen. I find it very useful. On my test bed of OTRS 2.2.1 this icon is not present. My question is : is any possibility to add this function? Thanks! See the documentation, section

[otrs] genericagent not found

Hello, I found in my otrs.log the following error: [Thu Jul 26 09:20:01 2007][Error][C:/OTRS/otrs/bin/GenericAgent.pl][100] Module 'Kernel::Config::GenericAgent' not found! The GenericAgent.pl module is present in the bin directory, but can't be found by otrs. I am using version 2.2.1 on a

Re: [otrs] Notify agents if a ticket hasn't been modified/worked for a specified time

Laurent Minost wrote: I wonder if it's possible (maybe via Generic Agent) to notify agents that some tickets hasn't been modified for a specified time please ? Have you looked into escalating tickets? http://doc.otrs.org/2.2/en/ html/x1463.html Nils Breunese PGP.sig Description: Dit

RE: [otrs] How to setup Watched Tickets icon?

Go into your Sysconfig from the Admin and do a search for Watched. Its also in the Admin Manual. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Agim Cami Sent: Thursday, July 26, 2007 5:21 AM To: otrs@otrs.org Subject: [otrs] How to setup Watched Tickets

Re: [otrs] PostMasterPOP3 cron job

Dan King wrote: [Thu Jul 26 15:57:02 2007][Error][Kernel::System::DB::new][173] ERROR OCIEnvNlsCreate. Check ORACLE_HOME env var, NLS settings, permissions, etc. Sounds like the script either doesn't have or cant find some of the environmental variables required to connect to the oracle server.

RE: [otrs] Admin-Area for agents not in admin group

In sysconfig there are some settings where you can show buttons based on group membership. That shouldn't be the default so I wonder if you changed something, or created a custom group? -Andy Lubel -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of

[otrs] HTML In Email Response

Hi! I am trying to find a way to add HTML into email responses/text entry and also the ability to paste graphics into an email response or note? Thank you! ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive:

[otrs] Notify agents if a ticket hasn't been modified/worked for a specified time

Hi, I wonder if it's possible (maybe via Generic Agent) to notify agents that some tickets hasn't been modified for a specified time please ? I saw that a similar thing can be done through Generic Agent for creation date / pending date but not for Last modified/action on criteria ? Thanks by

Re: [otrs] how do i add a new category in faq v1.2.4?

here's a potential solution i received from michael holland ([EMAIL PROTECTED]). i haven't tried it yet, but i figured id post it to the list in case it might help someone else: I just solved it. I gave myself full access. Logged out and logged in as localhost. Then logged back out, and back

[otrs] Qeues by email address

Dear list, Is it possible to sort incoming messages into the right queue according to the FROM field rather than the TO field. This way I want need to assign many email addresses to my OTRS system. Thanks you all, Yael. ___ OTRS mailing list:

[otrs] PostMasterPOP3 cron job

I am having an issue with OTRS. I installed version 2.2 and since than my cron job running PostMasterPOP3.pl won't run automatically although I can run it manually using the command # perl PostMasterPOP3.pl I am receiving the following error in my log file [Thu Jul 26 15:57:02

Re: [otrs] using postmaster filters

hi thank you very much. its working now thank you From: "Gabriele D'Andrea" [EMAIL PROTECTED]Reply-To: "User questions and discussions about OTRS.org" otrs@otrs.orgTo: "User questions and discussions about OTRS.org" otrs@otrs.orgSubject: Re: [otrs] using postmaster filtersDate: Wed, 25 Jul 2007

[otrs] OTRS 2.2 on Windows 2003 Server error messages

We have installed OTRS 2.2.1 on a Windows 2003 server. After installation ww found that everthing was working except we receive the following error message in the windows event log: Faulting application perl.exe, version 5.8.8.819, faulting module mysql.dll, version 0.0.0.0, fault address

Re: [otrs] LDAP on a Windows Server 2003 System

Hello Michael, I also have OTRS 2.2.1 installed on a Linux box and on Server 2003, but can not get LDAP to work. I think I have the same problem. Peter 2007/7/25, Michael D. Holland [EMAIL PROTECTED]: I've read a lot of help on configuring LDAP on Linux boxes. However, I have a Windows 2003

[otrs] Admin-Area for agents not in admin group

Hi, I noticed that an agent who is not in the admin group gets the complete Admin-Area block when clicking on Company (Action=AdminCustomerCompany) or Customer (Action=AdminCustomerUser). The Admin-Area includes all the admin links for Users Groups Roles, Queue Responses, System and Misc. The

[otrs] Customer Authentication againist awbs database

Hello, I'm trying to integrate otrs with awbs (www.awbs.com ) customer database. I've manually edited Kernel/Config.pm and added following lines $Self-{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::DB'; $Self-{'Customer::AuthModule::DB::Table'} = 'users';

[otrs] How to setup Watched Tickets icon?

On the DEMO of OTRS (http://demo.otrs.org/otrs/index.pl) the icon Watched Tickets is on the screen. I find it very useful. On my test bed of OTRS 2.2.1 this icon is not present. My question is : is any possibility to add this function? Thanks! ___ OTRS

RE: [otrs] PostMasterPOP3 cron job

What happens when you su to otrs user and list all cronjobs? Does the postmasterpop3.pl get listed? Also, I know this sounds stupid but, have you checked permissions and to make sure they all stayed the same? Jonathan Larsen Mountain West Heart Center IT Dept [EMAIL PROTECTED]

[otrs] Email ticket issue

Hi, I have v2.2 running and I thought I had it working, however during my tests I've found something odd. Logged in as an agent, I click 'Email Ticket' If I enter a partial login name in the TO field, and search, it displays a dropdown of matching users full names. If I select and take one, it

RE: [otrs] escalated tickets notifications

I did same but it has no impact on the escalated tickets. Notifications for the escalated tickets appear for the users in there respective interfaces, but I want them to be emailed to some one after the solution time passes Any help plz ?? -Original Message- From: [EMAIL PROTECTED]

AW: [otrs-de] Kunden Benutzer - Gruppen Problem mit Users

Hallo Josy, danke erstmal. Im CustomerGroupAlwaysGroups stehen standartmäßig info und users drin. Aber die Gruppe info sehe ich nirgends und selbst wenn ich die Gruppe users rauslösche dort. Bleibt die Gruppe trotzdem bei Kundenbenutzer - Gruppen drin und es ändert leider auch nichts an

AW: [otrs-de] (kein Betreff)

Die Public FAQ wird immer in der eingestellten Systemstandardsprache angezeigt. Hinzufügen von Lang=xy in der Adresszeile (z.B. http://company/otrs/public.pl? tipp: versuch mal: LanguageIDs statt Lang vielleicht merk er sich das? (LanguageIDs=1 (2,) irgendwas numerisches...) lg josy

[otrs-de] (kein Betreff)

Hallo Liste! Ich suche nach einer Möglichkeit die Sprache der Public FAQ beeinflussen zu können. Die FAQ soll in eine normale Homepage eingebunden werden. Diese Homepage hat eine Sprachumschaltung. Wie bekomme ich jetzt die FAQ dazu, der eingestellten Homepagesprache zu folgen? Die Public FAQ