[otrs] Creating/Modifying Tickets

I have a question about tickets I am using OTRS:ITSM 1.0.1 and am trying to use the Type, Service, and SLA fields but the types listed for creating tickets don't match the types that were on the SLA or Service management screens and I can't select any SLA's or Services when creating the tickets. I

[otrs] Cron <[EMAIL PROTECTED]> $HOME/bin/PendingJobs.pl >> /dev/null

Hello, Is there anyone else that gets these messages? I don't know what's causing them and I get about 15 a day. Any help or ideas would be greatly appreciated! Thanks! -Jeff Original Message Subject:Cron $HOME/bin/PendingJobs.pl >> /dev/null ERROR: No Ticket::S

Re: [otrs] Regex in postmaster filter to match email address from body and set as Contact ID

Barry, The simple version would be, Email:\*(.*) The fancy version which accommodates a less rigid structure around the email address would be, Email:\*.*([EMAIL PROTECTED],4}\b) The simpler version would work on the following strings, 'Email:[EMAIL PROTECTED]' -> Extracts '[EMAIL PROTEC

[otrs] Escalation alerts Via email

I have modified genericagent.pm so that i'm supposed to receive an email when a ticket in myqueues has been escalated. Unfortunately, according to the documentation, I do not have an option in Agent preferences to turn on escalation email notifications. How do I turn this on?! Greg

[otrs] How to create super customers ?

Hi, I'm new to OTRS and I'm trying to configure it. I only have 1 customer company with it's own queue right now and I want to do this: -For average customer, only view his/her tickets -For two or three super customers (admins in the customer's company), be able to see all tickets of the compa

AW: AW: [otrs] customer webinterface queue selection

Yes i know. But each queue has its own responsible -Ursprüngliche Nachricht- Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von Nils Breunese (Lemonbit) Gesendet: Freitag, 14. September 2007 11:54 An: User questions and discussions about OTRS.org Betreff: Re: AW: [otrs]

Re: AW: [otrs] customer webinterface queue selection

Pascal Rebsamen wrote: every customer must be in its own queue. its for statistics. You know you can also customize/write your own statistics queries? I really wouldn't go through the trouble of maintaining a queue for every customer. Nils Breunese. PGP.sig Description: Dit deel van

[otrs] Freetext dropdown selection

Hi all, actually i customize the phonenew and customerticketnew page to permit a selection of some info's i put in freetext.. my situation is the following: field1 ---> value1 value2 value3 field2 --->value4 value5 value6 it's possi

AW: [otrs] customer webinterface queue selection

every customer must be in its own queue. its for statistics. Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von [EMAIL PROTECTED] Gesendet: Freitag, 14. September 2007 07:28 An: User questions and discussions about OTRS.org Betreff: Re: [otrs] custo

AW: [otrs] customer webinterface queue selection

i tested it. but the customer can see all queues. he can create a ticket to a queue, where he has no access. ticket is created, but customer can't see it anymore. Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von Buechling, Thomas Gesendet: Fr

AW: [otrs] customer webinterface queue selection

I think you have to put each user into a separate group and give the group only access rights to one queue. Then the Customers should only see their Queues -Ursprüngliche Nachricht- Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Auftrag von Pascal Rebsamen Gesendet: Donnerstag, 13. Sept