Re: [otrs] Email

Forgot to mention that you can also pipe messages directly into PostMaster.pl via Postfix. It is still in-line with a more complex setup but does eliminate one additional toolset (procmail). On 25-Sep-07, at 10:18 AM, Edward Kovarski wrote: Robert, You have several options as per http:/

RV: [otrs] Email

-Mensaje original- De: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] En nombre de Felix J. Ogris Enviado el: Martes, 25 de Septiembre de 2007 09:14 a.m. Para: User questions and discussions about OTRS.org Asunto: Re: [otrs] Email Robert Aldridge ([EMAIL PROTECTED]) wrote: > It works fine

RE: [otrs] Charset problem with LDAP

Thanks a lot Tobias ! Applied the same patch and the problem has gone ! Strangely, I had to remove the SourceCharset and DestCharset entries in Config.pm (if not, some users are left blank on the search result in Customer User Management. Already had this problem before applying the patch). On

Re: [otrs] What is more faster for otrs: MySQL or PostgreSQL

On 9/25/07 10:56 AM, "Torsten Thau" <[EMAIL PROTECTED]> wrote: > -BEGIN PGP SIGNED MESSAGE- > Hash: SHA1 > > Rodriguez Garcia, Jose Luis schrieb: >> >> I am doing the installation of a otrs server on a Solaris box, and I >> will like to know what is the faster of these dabase servers

Re: [otrs] What is more faster for otrs: MySQL or PostgreSQL

On my Porsche Mailing list use normally put the nomex suit on before answering questions like this one. Everything is a question of choice and which one you feel confortable to manage. I've tried PSQL and MySQL and manage wise I've took MySQL, also because of all the doc on the net. Data integrity

Re: [otrs] What is more faster for otrs: MySQL or PostgreSQL

-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Rodriguez Garcia, Jose Luis schrieb: > > I am doing the installation of a otrs server on a Solaris box, and I > will like to know what is the faster of these dabase servers for OTRS: > MySQL or PostgreSQL. > ...you may produce some flame war with th

Re: [otrs] Email

Robert Aldridge ([EMAIL PROTECTED]) wrote: > It works fine. The message appears in the queue. So, how do I get messages > sent to '[EMAIL PROTECTED] ' to the OTRS server? You could use PostmasterPOP3.pl by enabling postmaster_pop3 as a cron job in $OTRS_HOME/var/cron

Re: [otrs] Upgrade 1.3 -> 2.2

We basically did the same thing.. We basically just ran database upgrade scripts and exported the sysconfig then reimported it back once the upgrade was done. Of course you want to back up your files before doing this though. -Andy On 9/25/07 5:24 AM, "Gilles Massen" <[EMAIL PROTECTED]> wrote:

Re: [otrs] Email

Robert, You have several options as per http://doc.otrs.org/2.2/en/html/ x1269.html, * POP3 * IMAP or POP3 via Fetchmail The POP3 is most likely the easiest option as you can configure it fully through the web interface... The fetchmail option is a bit more complex but achieves the same

Re: [otrs] Subversion integration

Have you tried: Trac + Subversion -Andy On 9/25/07 7:20 AM, "Sándor Fehér" <[EMAIL PROTECTED]> wrote: > Hi, > > I'm wondering if anybody has experience in connection with integration > otrs and subversion or other version control system. > In the past I succesfully integrated svn+scmbug+mantis

[otrs] Email

Thanks for all the help so far. I have OTRS set up and authenticating agents and customers against our ActiveDirectory server. Awesome! We use MS Exchange as our email server. I've set up the SMTP configuration in OTRS so that tickets and messages get mailed out to agents. However, we'd like o

[otrs] Subversion integration

Hi, I'm wondering if anybody has experience in connection with integration otrs and subversion or other version control system. In the past I succesfully integrated svn+scmbug+mantis but I decided to use otrs instead :-) . I was very good to enter the bug number (ticket nr or something) in tortoi

[otrs] error creating tickets (tickets created without artciles)

HI everybody, last week I experienced a strange behavoiur of OTRS. One of our agents had problems creating new Phone Tickets: he received an error and the follwing entries were logged Sep 19 21:01:06 otrs OTRS-CGI-10[7579]: [Notice][Kernel::System::Ticket::TicketCreate] New Ticket [20070919100

Re: [otrs] Charset problem with LDAP

Hi Regis, > Does nobody here have any idea of where my problem comes from ? > > There is probably someone who has a setup close to mine, with Microsoft Active Directory, OTRS on Linux, etc. I have had a similar problem (receiving garbled umlauts from an ISO LDAP into an UTF-8 OTRS). I opened a bu

Re: [otrs] Upgrade 1.3 -> 2.2

Hello Franz, Thanks for your reply (and sorry for the late follow-up). [...] > We run OTRS since the 1.3.x Series, upgraded to 2.0.4 and now to 2.2.1 > recently. We are running with the same DB holding the Tickets ever > since and are happy with this. > The only thing you have to asure is to exec

[otrs] Migrate OTRS from PostgreSQL to MySQL

Hi all Has anybody ever migrated an OTRS installation from PostgreSQL to MySQL? Any hints? Thanks in advance Oliver signature.asc Description: Digital signature ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pi