Iit's a queue specific option. In the queue admin, enable the Follw Up
Option (should be on by default). This means that, if someone sends a
followup to closed ticket, it automatically gets reopened. In addiction you
can choose to reassign the ticket to the last owner enabling Ticket Lock
After
My agents can move tickets from one queue to other queue. I have also set
the escalation time properties for the tickets in every queue.
I want that when a ticket is moved to a new queue by an agent, its solution
time is reset and counter restarts again.
How's it possible ???
No virus
I have about 10 customers I want to send the same one email to. I'd
like to take one single action -- write the email, have it sent to 10
customers individually, and 10 tickets created as a result, so each
customer only sees themselves on the To: line (don't want to expose my
customers to other c
Can anyone point me in the right direction? Just added another email address
for a different queue, pop account works great. OTRS gets the email places in
the right queue. All out bound email, or when I generate "compose answer" I
get the following error?
ERROR: OTRS-CGI-77 Perl: 5.8.8 OS:
Hello,
Now that I have a full working OTRS install, I would like to add the FAQ module.
My OTRS does not have acces to internet, so I need the opm package, but can't
find it neither on the download area of otrs.org, nor on the ftp site.
I probably missed someting, but I don't know what.
Can someo
I'm having a problem with OTRS v2.2.2 on Fedora Core 7 running Generic
Agent jobs:
ERROR: OTRS-GenericAgent-36 Perl: 5.8.8 OS: linux Time: Wed Sep 26 12:00:04 2007
Message: No valid time format
'2007-00
look for the closed ticket using the Search feature and then by adding a
note to the ticket you have the oportunity to change its state to open.
I hope it helps.
Daniel Veselý escribió:
>
> Hi,
>
> i need to reopen ticket from the closed state - if someone reply to the
> last email. I just coul
Hi,
i need to reopen ticket from the closed state - if someone reply to the
last email. I just could not find it.
Thanks for any help
Daniel
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To unsu
Nils Breunese (Lemonbit) írta:
> Sándor Fehér wrote:
>
>> Andy Lubel írta:
>>> Have you tried: Trac + Subversion
>> No, but I had a look onto Trac. I need not another SCM but I would
>> like to intergate subversion and otrs.
Sorry I scrambled that.
>
> Trac is not another SCM. Subversion is the SCM
> Hi!
>
> i am trying to Install OTRS 2.2.2 on a Windows Xp System, all Components
> sepparate. ( For Better Update Possbilibities and i need to load additional
> perl modules ).
> Apache 2 and MySQL are Running. I Installed Active Perl and all Required
> Modules ( this was hard enough! ).
>
>
Sándor Fehér wrote:
Andy Lubel írta:
Have you tried: Trac + Subversion
No, but I had a look onto Trac. I need not another SCM but I would
like to intergate subversion and otrs.
Trac is not another SCM. Subversion is the SCM, Trac is a project
management tool that integrates Subversion, a
Andy Lubel írta:
> Have you tried:
> Trac + Subversion
>
No, but I had a look onto Trac. I need not another SCM but I would like
to intergate subversion and otrs.
Scmbug is a great stuff but has no otrs module. (Maybe I could write one
if I would have time :().
If svn commit messages would be di
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