[otrs] IRC integration

Hi there I'd like for all my status changes on tickets to be mirrored on a IRC channel used by all helpdesk people. Has anyone done something like this already? I'm thinking about hooking up some simple TCP/socket/signal operations each time a new ticket enters the system and whenever state o

RE: [otrs] OTRS Configuration

I think you cannot configure LDAP with only SysConfig. UMHO, you have to edit your Config.pm file. Here are some links which helped me to configure LDAP: http://doc.otrs.org/1.3/en/html/ldap-integration.html http://trinityhome.org/Home/ind

[otrs] set log file

Hi i have a otrs 2.0.4 i try to eneble log file in framework->core::Log but the system return in defult options (Syslog)... someone have an idea? What is my error? thank's a lot luca ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archiv

Re: AW: [otrs] [Error][Kernel::System::Email::SMTP::Send][127]Can'tconnect to host: Bad file descriptor!

Buechling, Thomas wrote: After a lot of search a localized the Error... It seems to be a bug in OTRS: It only appears when i set ( at Config.pm for example ) the Path of the OTRS-Installation $Self->{'FQDN'} = 'helpdesk.rudolph.log:4080'; but not when using port 80 $Self->{'FQDN'} =

[otrs] OTRS Configuration

Hi I am pretty new to this program and we would like to set up the OTRS software to allow our Active Directory users to login with their current usernames and passwords that they use to login to the workstations. I am not very comfortable going in and changing the perl files. But it looks like yo

AW: [otrs] [Error][Kernel::System::Email::SMTP::Send][127]Can'tconnect to host: Bad file descriptor!

After a lot of search a localized the Error... It seems to be a bug in OTRS: It only appears when i set ( at Config.pm for example ) the Path of the OTRS-Installation $Self->{'FQDN'} = 'helpdesk.rudolph.log:4080'; but not when using port 80 $Self->{'FQDN'} = 'helpdesk.rudolph.log'; The

[otrs] How to disable the display of system messages in ticket zoom view

This is a sample customer ticket zoom page :- Zoom Ticket : 1000172 Age: 6 minutes Print *Created:* 10/15/2007 15:41:52 |-->customer (webrequest)