Mujtaba Karim wrote:
> I guess if he is running a one man's show or is comfortable with attaching
> notes and wise enough for to check time
> There is no issue. I just want to comment that no one was able to figure
> this out.*odd*
Learn to quote, god damn it! [1]
And don't reply to the digest!
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End of otrs Digest, Vol 51, Issue 64
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Message: 2
Date: Wed, 31 Oct 2007 10:19:18 -0230
From: "Baker, Greg" <[
Craig Meirick wrote:
> our help desk recieves calls about many different problems all the time, but
> a lot of calls
> are routine things as well. Password resets, file relocation, various
> requests, etc. are
> routine jobs that we would like to automate as much as possible to be more
> effic
We do it a little bit differently over here. We use some of the
OTRS::ITSM functionality. Each queue is the name of a technician or
support personnel. New emailed tickets are sent to the Misc queue and
moved by the Admin to the responsible tech's queue depending on the
issue. He will also assig
Craig Meirick wrote:
our help desk recieves calls about many different problems all the time, but a lot of calls
are routine things as well. Password resets, file relocation, various requests, etc. are
routine jobs that we would like to automate as much as possible to be more efficient.
Does a
our help desk recieves calls about many different problems all the time, but a
lot of calls
are routine things as well. Password resets, file relocation, various requests,
etc. are
routine jobs that we would like to automate as much as possible to be more
efficient.
Does anybody have any sugg
Hi
I want my users to be able to setup tickets by email. I have setup the default
email address in the Email Address section of System in the Admin portal.
Do I have to setup anything on the Postmaster POP3 account in the Misc section
of the admin portal? The default email address is a distributi
OK, I will read the upgrade docs.
We have had nothing but problems with our current OTRS installation on
OSX. Everything has to be done by hand. The Perl modules installation
is a pain and there are no users in /etc/passwd, so we had to figure
out NetInfo and use that instead.
It did work fine in
These aren't "stupid" alternatives, more like warnings/caveats from real
world implementations.
"DANGER WILL ROBINSON"
The implications of disabling what some of us consider to be a core
functionality of a multi-user helpdesk system should be presented.
"Fools learn from their own mistakes while
No that wont work.. Read the upgrade docs. You need to run scripts if you
plan on changing the version.
Also, our environment runs flawlessly on OSX, why change?
-Andy
On 10/31/07 7:00 AM, "kerneljack" <[EMAIL PROTECTED]> wrote:
> Thank you for all your answers, one other question I have:
>
Je serai absent(e) à partir du 31/10/2007 de retour le 05/11/2007.
Bonjour,
Je suis actuellement absent et serai de retour le 05/11/07 à mon bureau.
Pour toute question technique, merci d'ouvrir un ticket OTRS à l'adresse
"http://support.ilevo.com/customer"; ou de de contacter le Support Techn
Is there any way to use ldap to assign customers to companies? We have
many departments and our active directory is organized according to
these departments. I am hoping to use this ldap organization to
automatically assign customers to companies in otrs. Has anyone figured
out how to do this ye
Guys leave it if you cant do it then don't suggest stupid alternates
The guy clearly said he needs to disable the lock system
Here is how
In SysConfig, you must disable RequiredLock in these pages
Frontend::Agent::Ticket::ViewBounce
Frontend::Agent::Ticket::ViewClose
Frontend::Agent::Ticket::
Thank you for all your answers, one other question I have:
How do I migrate an older OTRS database to a new installation? The
older one is at version 2.0.4 and i am trying to migrate to 2.2.3.
The older installation was on a OSX Server and the new one will
probably be on a Centos 5 machine with O
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