Re: [otrs] Counting responses used

Hi Gabriele, Thanks so much for this! Unfortunately it doesn't seem possible to actually find out the name of the response used for an article sent by an agent, or am I somehow misunderstanding the tables? Thanks again! Tabitha = Date: Wed, 7 Nov

Re: [otrs] two problems with LDAP authentication

Thank you both. Yes, I already used the new syntax for UserSyncLDAPMap. I also got inside OTRS as admin using DB auth and I added to my LDAP account admin rights. My problem is that I can not use both authentications at the same time FOR ADMIN AND AGENTS. I use DB auth OR LDAP auth, non both.

[otrs] How to Hide Ticket Number in E-mail Subject

Hello, you all! I'd like to know if there's a way to hide the ticket number from the customer. I've been facing some problems here. The customers sometime delete OTRS messages because they think it's some kind of virus! :P [Ticket#1010015550145]. Is there a way to avoid it? For example attaching

[otrs] Lock conditions

Hi, What are the conditions that do a ticket to be locked? Best regards / Cordialement, Julien KALKHOVEN QuantHouse Customer Care Tél: 01 55 07 24 16 msn: [EMAIL PROTECTED] ___ OTRS mailing list: otrs - Webpage: http://otrs.org/

RE: [otrs] Assigning customers to companies via ldap

Okay, this makes sense to me.. Now my problem seems to be in Active Directory I have no idea how to get the OU of a person. There seems to be no OU attribute stored for each user. The OU is a part of the user's DN, but I doubt I can access just that section of the DN using a simple config

Re: [otrs] Installing on a shared hosted server

I installed OTRS 2.2 on a shared web host without root access to machine and database and without modifying apache's configuration file. It's a major headache, though, and it might be more economical to upgrade to a managed or virtual server than spending days poking at OTRS and repeatedly

Re: [otrs] Add Button To menu

Hi, It seems there is some configuration parameters, all $Self-{'Frontend::Module'}-... like this one : $Self-{'Frontend::Module'}-{'Admin'} = { 'NavBar' = [ { 'Prio' = '1', 'Block' = 'ItemArea', 'Image' = 'admin.png', 'NavBar' = 'Admin', 'Type' =

[otrs] Default queue for phone and email tickets

I want to set a default queue when an agent is creating a new phone and email ticket. I have found the setting Frontend::Agent::Ticket::ViewPhoneNew

RE: [otrs] two problems with LDAP authentication

Sorry, got your name switched with Andy. Kurt O'Connor Linn State Technical College [EMAIL PROTECTED] 573-897-5275 -- -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Daniele Sent: Thursday,

RE: [otrs] two problems with LDAP authentication

There shouldn't be a need, to have both DB and LDAP Admin auth. The SQL query that Daniele is offering will give an LDAP user admin rights. Then there shouldn't be a need for a DB Admin to login ever again. Kurt O'Connor Linn State Technical College [EMAIL PROTECTED] 573-897-5275

Re: [otrs] two problems with LDAP authentication

They may want to have a customer or agent backend that's not tied into LDAP? If that's so, Ive never done it but there is some rather weak documentation @ otrs on how to do it: http://doc.otrs.org/2.2/en/html/x1572.html#multiple-customer-backends Sorry I cant help too much since we are 100%

Re: [otrs] Creating a new user agent (Postgres, Mac OSX)

Hi Andy, FWIW, I tried the installation with MySQL and get the same error as I did before with Postgres. Just cannot create a user agent. Thanks, Manoj On Nov 6, 2007, at 10:21 AM, Andy Lubel wrote: Yeah, I'm still PPC here and its a little different than the intel perl I suspect.

Re: [otrs] Survey module : is there some manual, howto or informations somewhere about it ?

Hi, Thank you for your information. I've already re-installed the OTRS (on Windows) and when I access the site : http://localhost/otrs/index.pl, it got me error : Software error: Can't load log backend module Kernel::System::Log::SysLog! Can't locate Sys/Syslog.pm in @INC (@INC contains:

[otrs-de] Firmen-Kunden

hallo, meine firma hat hauptsächlich firmen als kunden. nun richte ich grad otrs 2.2.3 bei uns ein. nun verstehe ich leider nicht ganz die funktion der firmen-kunden. zwar kann ich mit hilfe der kundennummer mehrere kunden der kunden-firma zuordnen, doch leider taucht diese firma (name,

Re: [otrs-de] Kunden und Pop3

Hallo thorsten, On Mi, Nov 07 2007, Thorsten Krian wrote: [...] Was mit noch fehlt ist die Möglichkeit, dass anhand der Absenderadresse automatisch ein Kunde angelegt wird. Das ist derzeit nicht möglich und häufig auch nicht wünschenswert. Ansonsten hättest Du bald ne ganze Menge

Re: [otrs-de] Userbenachrichtung bei Ticketeingang

Hallo Ralf, On Do, Nov 08 2007, Ralf Schmidt wrote: ich kämpfe mich gerade mit der Installation von otrs2 2.2.3 unter Debian durch. Dabei habe ich an einer Stelle eine Änderung vorgenommen, das die Absender einer Mail keine Benachrichtung mit der neuen TicketID bekommen. Kommt drauf an,

Re: [otrs-de] Userbenachrichtung bei Ticketeingang

Hallo Henning, Am Donnerstag, 8. November 2007 schrieb Henning Oschwald: Hallo Ralf, On Do, Nov 08 2007, Ralf Schmidt wrote: ich kämpfe mich gerade mit der Installation von otrs2 2.2.3 unter Debian durch. Dabei habe ich an einer Stelle eine Änderung vorgenommen, das die Absender einer