[otrs] CustomerTicketZoom.pl (again)

Hello, I'm still having problem with retreiving initial ticket subject on customer ticket zoom, I tried to modify variables on the source file but I think that the subject isn't kept on memory when viewing details because when I modify with for exemple QData{Subject} by QData{TicketID}, or

[otrs] notifications + sendmail_bcc

Hi all. We install OTRS instead of simple email ping-pong inside company, but we want to archive our activity in email also. if I reply to customer in OTRS, my coworker want to reveive copy of that answer to email. therefore i set sendmail_bcc address in configuration, and all outgoing

[otrs] Adding new user

Hi All, I got a problem when adding a new user. An unknown error message saying that there was a problem with the DNS Server is displayed (DNS server can not be found or something like that). Your help will be really appreciated Regards -- Derradji NACER Information Technology First Calgary

Re: [otrs] 2.2.3 updrade to 2.2.4

Hello Rob, Hello List, Let me see if I can field you email. We are naturally concerned about the concerns of the community, and I do appreciate this type of communication as opposed to that which I have seen in the past 2 weeks. I've recently upgraded from 2.0.4 to 2.2.4 and it was an

RE : [otrs] Adding new user

Hi, Do you mean something with MX, this can happen when you activate mx checking, disable mx checking from the framework system management and try again to add a user, it will work. I already had this problem. Derradji Nacer [EMAIL PROTECTED] a écrit : Hi All, I got a problem when adding

Re: RE : [otrs] Adding new user

Tahar wrote: Do you mean something with MX, this can happen when you activate mx checking, disable mx checking from the framework system management and try again to add a user, it will work. I already had this problem. Better than disabling the MX check would be to actually fix your DNS

Re: RE : [otrs] Adding new user

Hi, I think the problem is that there is a module which verifies the email address given (field) to a new user and if it is not found (the system could not resolve the server : gmail.com for [EMAIL PROTECTED] ) an error message is displayed saying that the email given is invalid. For your

[otrs] Send notification (add new events)

Hi, its possivle send notification when one ticket is closed?? if not, where this actions is defined, i can developed that (with some help of you guys) -- Saludos, Gustavo Azambuja - Linux User: 275813 http://gazambuja.ideas3.com ___ OTRS mailing

[otrs] User database

Hi, I would like to integrate OTRS to my e-commerce website and I was wondering if there is any easy way to make OTRS work with my user database. I have browsed the manual but didn't find anything related. Any suggestion would help me a lot. Thanks in advance, Alexandru Palade. begin:vcard

[otrs] Mas import users

Is there a way to mass import customer users? I found the script to mass import agents. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

[otrs-de] Tickettyp auch in 2.1.6? (was: Kategorien zuweisen)

Hallo günter, On Di, Dez 04 2007, Günter Gratzer wrote: gibt es Ticket::Frontend::AgentTicketNote###TicketType auch in OTRS 2.1.6? Nein. Kann Ticket::Frontend::AgentTicketNote###TicketType in unserem System nicht finden. Der Ticket-Typ wurde erst mit OTRS 2.2 eingeführt. Viele Grüße