Re: [otrs] System Error

Im using Fedora Core 7. And the CVS version of OTRS. I cannot change the os Since OTRS will run a dedicated server. Right now Im triying to install it on my test server. 2008/1/19, Nils Breunese (Lemonbit) <[EMAIL PROTECTED]>: > > Alexis Gingras wrote: > > > I would like to try otrs but I never be

Re: [otrs] Zlib uncompress error

heckModules tell you that Compress::Zlib is installed ok? Nils Breunese. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otr

Re: [otrs] Zlib uncompress error

Jeff wrote: I'm getting the following error when I try to print a ticket from the customer's zoom ticket page: Undefined subroutine &Compress::Zlib::uncompress called at /usr/lib/ perl5/site_perl/5.8.5/PDF/API2/Basic/TTF/Name.pm line 110. Line 10 in my name.pm is: $apple_encodings[0][$i]

Re: [otrs] Otrs Architecture

Gabriella Asprella Libonati wrote: What you mean exactly by architecture - Do you refer to the data base underlying OTRS? When I first started using OTRS I remember I found a diagram with the tables used for this application. If that's what you're looking for, I can have a look tomorrow when

[otrs] Zlib uncompress error

I'm getting the following error when I try to print a ticket from the customer's zoom ticket page: Undefined subroutine &Compress::Zlib::uncompress called at /usr/lib/perl5/site_perl/5.8.5/PDF/API2/Basic/TTF/Name.pm line 110. Line 10 in my name.pm is: $apple_encodings[0][$i] = [unpack("n*",

RE: [otrs] Auto close or removal upon entry into the junk queue possible?

Use a generic agent. Its in the admin section -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Jim Archer Sent: Saturday, January 19, 2008 1:17 PM To: User questions and discussions about OTRS.org Subject: [otrs] Auto close or removal upon entry into the ju

[otrs] Auto close or removal upon entry into the junk queue possible?

Is there a way set up OTRS so that any ticket moved into the JUNK queue is automatically flagged as "removed" or closed? ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists

Re: [otrs] What does mean a blinking queue name ?¿

Also, does anyone know how to stop the blinking? I have people complaining about that. I find it rather distracting myself. --On Friday, January 18, 2008 4:12 PM -0300 Antonio Sarmiento <[EMAIL PROTECTED]> wrote: Hi, Somebody knows what does mean when the queue name in the queueview is b

Re: [otrs] TimeAccounting and Tickets.

ling list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ __ NOD32 2807 (20080119)

Re: [otrs] Otrs Architecture

hallo Nele, What you mean exactly by architecture - Do you refer to the data base underlying OTRS? When I first started using OTRS I remember I found a diagram with the tables used for this application. If that's what you're looking for, I can have a look tomorrow when I'm in the office and send y

[otrs] Otrs Architecture

Hello, does anybody have any information about the architecture? the ones I can find are not very detailled... Would be great! Thanks a lot, neleb ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To u

[otrs] Software Error

Testing stats, I generated a test report and submitted before I had completed. The report shows in the Overview page with a Stat# but when I click on it I get an error message: Software error:Illegal division by zero at ../..//Kernel/System/Stats.pm line 1581. I would like to delete the stat rep

Re: [otrs] TimeAccounting and Tickets.

I hacked core to get correct accounting of billable and un-billable time as well as actions taken. I used notes for it but, I'm not satisfied with hacking the core instead of extending it (overwrite of core functions needed i.e. in Ticket.pm). When I find a proper way to do it I will share the cod

[otrs] Incident/ Ticket Skeleton

Hi @ all, is there a possibility to define something like a ticket skeleton? For Problems which occur quite often, it would be great just to load the standard text and only to update the relevant parts? Thanks a lot, neleb ___ OTRS mailing list: otrs -

Re: [otrs] System Error

Alexis Gingras wrote: I would like to try otrs but I never been able to make my installation work. My new error is : Software error: Got no TicketObject! at ../..//Kernel/Output/HTML/ NavBarModuleAdmin.pm line 30. For help, please send mail to the webmaster ([EMAIL PROTECTED]), giving this