Hi Andrew.
Search for NotificationSenderName in Sysconf (it's in Framework, Core).
--
Lars
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Andrew Meyer
Sent: Friday, February 29, 2008 5:03 PM
To: otrs@otrs.org
Subject: [otrs] OTRS name change
Whe
> Fairly new at OTRS so please bear with me. Basically I want to find
> out if it is possible to create forms where you can fill in certain
> criteria based on warranty repair like "In Warranty Yes/No" "Serial
> Nr" etc etc. Now I have tried to wrap my mind around the Freetext
> fields but not sure
Hi all,
I install the survey module 1.0.17 and create a survey with question, all of
this without problems, but how I send this to customers ? like, after a ticket
closing.
Is there a documentation about this ?
tks.
Rene Abdon.
--
Esta mensagem foi verificada pelo sistema de antivírus e
Getting the following error when trying to install the ITSMTicket-1.0.5 package:
ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Fri Feb 29 09:48:27 2008
Message: Got a packet bigger than 'max_allowed_packet' bytes, SQL: 'INSERT INTO
package_repository (name, version, vendor, filename, content_s
OTRS 2.2.5 seems to run very slow. I am running it on inadequate
hardware, but it still should take an extra 15 seconds to load the page.
Can you shed some light on this?
Andrew Meyer
Unix Systems Administrator
314-787-0681 x39
314-565-0868 (cell)
1300 Hampton Ave.
Ste. 200
Saint Louis,
When I get an email from OTRS saying I have an update or a ticket
assigned to myself or someone else, It says OTRS Notification Master,
where do I go to change that?
Andrew Meyer
Unix Systems Administrator
314-787-0681 x39
314-565-0868 (cell)
1300 Hampton Ave.
Ste. 200
Saint Louis, MO 63
Thanks all for your answers :)
I will use your solution.
OTRS is really great.
Fabrice.
-Message d'origine-
De : [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] De la part de Steven Carr
Envoyé : vendredi 29 février 2008 12:14
À : User questions and discussions about OTRS.org
Objet : Re: [
Hello,
we used OTRS 2.1.5. Some customers want to receive notification of change
state, change owner, change file et some others don't want to receive this
notifications.
It's seem that we can make a choice by queue and not by customer.
Is it possible than each customer customize the notific
Hi ,
Fairly new at OTRS so please bear with me. Basically I want to find
out if it is possible to create forms where you can fill in certain
criteria based on warranty repair like "In Warranty Yes/No" "Serial
Nr" etc etc. Now I have tried to wrap my mind around the Freetext
fields but not sure whe
Hi Fabrice,
OTRS is not able to do this, the best way is to create a mailing list of
the email address you use for the feeding email address and then create
2 accounts, one OTRS picks up from and another that is an archive mailbox.
e.g.
[EMAIL PROTECTED] -> [EMAIL PROTECTED]
Fabrice Verbrouck wrote:
My apologies if the question was asked previously, but I didn’t
found an easy way to search trough archives.
I wanted to know I f there is a way to keep the mail popped by OTRS
in my mailbox on Exchange 2007 ?
It will be used to backup every email sent and receive
what means please :
"foreach (qw(ConfigObject LogObject TimeObject DBObject MainObject)) {
if ($Param{$_}) {
$Self->{$_} = $Param{$_};
}
else {
die "Got no $_!";
}
}"
___
OTRS mailing list: otrs
Hello everybody,
My apologies if the question was asked previously, but I didn't found an easy
way to search trough archives.
I wanted to know I f there is a way to keep the mail popped by OTRS in my
mailbox on Exchange 2007 ?
It will be used to backup every email sent and received by OTRS, an
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