Re: [otrs] Use stored responses when creating a new email ticket

You can use the FAQ fort hat purpose. In our company we use an additional, separate and re-designed FAQ clone to organize mail templates (programmed by otrs.com). Comes pretty handy. Daniel -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Chris

Re: [otrs] Auto Move Closed Tickets Only For particular Queue

You could easily schedule a generic agent to do this every, say 10min or so. Greets, Daniel From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Go Wow Sent: Mittwoch, 11. Juni 2008 19:11 To: User questions and discussions about OTRS.org Subject:

Re: [otrs] OTRS is slow

Hi Lars, Thanks for your reply, it's good to have experience from another OTRS user. Maybe you're true and I'm asking too many of OTRS as 1 to 2 seconds are the minimum response time we have and so are having also slowest response time, but so I'm wondering then why the First improvement that

Re: [otrs] OTRS is slow

I'm running 2.2.4 on a Windows 2003 Virtual Machine with 1GB of ram (phys. Hw is dual 2GHz quad-core running 35 other machines), with MySQL and Apache in more or less default install configurations. (manually installed, not the otrs installer) The database is approx. 2GB in size. I'm seeing the

Re: [otrs] OTRS is slow

Guten Tag Lars Jørgensen, am Donnerstag, 12. Juni 2008 um 14:42 schrieben Sie: LJ Hi Laurent, LJ You state that response times of 1 to 2 seconds for a page load are by far too slow. LJ We are running three OTRS installations here, one of them on LJ quite powerful hardware, and I see the same

[otrs] OTRS and IE 6

Hi all, are there any know problems between IE 6 and OTRS 2.2.6. Some of our customers have the problem that they have to do several attempts to navigate through their customer webinterface, because they get a side can not be loaded error page of internet explorer. With firefox we don't get

Re: [otrs] OTRS is slow

Laurent Minost wrote: Hi, We are using OTRS 2.2.5 with a MySQL Backend with 4GB of RAM and Xeon 3.06 GHz CPU. Linux Distribution is the latest CentOS 5.1 with kernel 2.6.18-53.1.21.el5 #1 SMP. OTRS is running on Apache httpd-2.2.3-11.el5_1.centos.3 with mod_perl-2.0.2-6.3.el5 and

Re: [otrs] OTRS and IE 6

OTRS - Thorsten wrote: are there any know problems between IE 6 and OTRS 2.2.6. Some of our customers have the problem that they have to do several attempts to navigate through their customer webinterface, because they get a side can not be loaded error page of internet explorer. With

[otrs] Upgrading from 2.2.6 to 2.2.7 - how?

Hi, I have otrs 2.2.6 installed and running. However, I want to upgrade to 2.2.7 now . When I looked at the file UPGRADING, it only says how to upgrade from 2.1 to 2.2. What is the procedure to follow for upgrading to 2.2.7 from 2.2.6? Regards, Niran.

Re: [otrs] Upgrading from 2.2.6 to 2.2.7 - how?

On Linux: Stop OTRS service run the 2.2.7 RPM start OTRS done! Regards, Peter van Beugen -Oorspronkelijk bericht- Van: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Namens Niran Abeygunawardena Verzonden: maandag 16 juni 2008 12:37 Aan: otrs@otrs.org Onderwerp: [otrs] Upgrading from 2.2.6

Re: [otrs] Upgrading from 2.2.6 to 2.2.7 - how?

thanks Peter...how do u stop OTRS service? I installed from source without rpm as our linux server is centrally administrated and I don't have root access and require specific paths for installation/configuration. I'll follow again the INSTALL doc but just wondering if there was a script in

Re: [otrs] Upgrading from 2.2.6 to 2.2.7 - how?

Niran Abeygunawardena wrote: I have otrs 2.2.6 installed and running. However, I want to upgrade to 2.2.7 now . When I looked at the file UPGRADING, it only says how to upgrade from 2.1 to 2.2. What is the procedure to follow for upgrading to 2.2.7 from 2.2.6? Do what's in the UPGRADING

Re: [otrs] Upgrading from 2.2.6 to 2.2.7 - how?

Thanks Nils...but it is nightmare without rpm :( Anyway, I'm not sure if this is the best way for source installation upgrading but what I did was: (1) Unpack the downloaded new package into a new directory. (2) Ran the Setpermissions.sh script (3) Copied across all the installation specific

[otrs] Can't load ticket number generator

I'm getting the following error when trying to access my local install of OTRS: Can't load ticket number generator backend module otrs::Kernel::System::Ticket::Number::AutoIncrement! at ../..//Kernel/System/Ticket.pm line 188. I've double-checked to make sure the AutoIncrement.pm file

Re: [otrs] Two tickets for same mail problem

Hi, Hi all, I m facing a peculiar problem. When the customer sends a mail to both [EMAIL PROTECTED] and [EMAIL PROTECTED] And both these emails are configured as POP3 accounts in OTRS, attached to respective queues. Then OTRS creates two duplicate tickets, one from [EMAIL PROTECTED]

Re: [otrs] Change messages LogOFF

Hi Miguel, Hello all, I 'm looking for a way to customise the OTRS logout message Logout successful. Thank you for using OTRS! Can please anyone tell how can I do it or where is the file location that contains this messages. Thank you all The line you are looking for is not a config item.

Re: [otrs] Use stored responses when creating a new email ticket

Use FAQs -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Chris Williams Sent: Saturday, June 14, 2008 2:11 AM To: otrs@otrs.org Subject: [otrs] Use stored responses when creating a new email ticket Is there a way to use the stored responses when creating

Re: [otrs] expand zoom view for customer

Do you know if this view is available by default once selected? I would like to be able to expand and retract the articles by clicking a link. Is this possible? -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of OTRS - Thorsten Sent: Thursday, June 12, 2008

Re: [otrs] OTRS and IE 6

I remember looking at you demo system a while back. It looks like you employ a lot of java for your menus. Your customers security setting can be causing their issue. I hope this helps -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of OTRS - Thorsten Sent:

Re: [otrs] Fwd: Software error

Disable MX checking From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Miguel Dias Sent: Thursday, June 12, 2008 5:20 AM To: otrs@otrs.org Subject: [otrs] Fwd: Software error Hello all, I'm having a big problem with empty answer

[otrs-de] LDAP Customer authentifizierung

Hallo, Beim Customer Login über http://otrs.example.de/otrs/customer.pl http://otrs.example.de/otrs/customer.pl erscheint folgende Meldung Panic! No UserData!!!. Die Authentifizierung erfolgt mit LDAP über eine ADS. Wenn ich einen Customer auf dem Otrs ohne Passwort unter Kunden-Benutzer

Re: [otrs-de] Problem Internetexplorer

Guten Tag OTRS - Thorsten, am Montag, 16. Juni 2008 um 11:02 schrieben Sie: OT Hallo Zusammen, OT weiss Jemand ob es Probleme im Zusammenhang mit dem Internetexplorer und OT OTRS gibt? OT Wir hatten gerade eine Telefonkonferenz bei denen 4 Kunden im Umgang mit OT dem Ticketsystem geschult

Re: [otrs-de] Problem Internetexplorer

Hallo, hab gerade mal ins LOG geguckt. Sieht aber nicht ungewhnlich aus. Gru Andr Bauer schrieb: Guten Tag OTRS - Thorsten, am Montag, 16. Juni 2008 um 11:02 schrieben Sie: OT Hallo Zusammen, OT weiss Jemand ob es Probleme im Zusammenhang mit dem Internetexplorer und OT OTRS gibt? OT

[otrs-de] Keine ITSM-Einträge in der Menüleist e

Hallo, nach einem Upgrade von ITSM auf die aktuelle Version 1.1.2 sind die ganzen Menüpunktio von ITSM wie Config-Item oder Location aus der Menüleiste verschwunden. In der Menüleiste findet man also nur Ticket, FAQ, Statistik, Einstellungen und Admin. Ansonsten ist die ganze

Re: [otrs-de] Keine ITSM-Einträge in der Menüleist e

der Agent muss sich auch in den ensprechenden ITSM-Gruppen befinden. Das hört sich so an als wär dies nicht so. Das Problem hatte ich auch schon ;-) Ja vielen Dank, das wars. Manchmal kommt man einfach nicht auf so etwas naheliegendes. ;-) Hallen, Patrick schrieb: Hallo, nach einem