[otrs] FW: DirectoryIndex

Hi, I am trying to set DirectoryIndex to index.pl so that index.pl will load as the default document under the otrs directory. Does anyone have a clue how to do this? I can't seem to find my way around the apache configuration to get it to work. I am trying to set directoryIndex as follows but

Re: [otrs] SSO

> would you be able to write a readme ? > not quit a readme, but some hints wan't needs to be done: * get familiar with keberos (tickets, keytabs, principals, kvno, ...), keywords GSSAPI/SSPI (RTFM, try-and-error) * install and configure kerberos on the OTRS box (very basic check: kinit @ &&

[otrs] Standard Type for New Ticket Creation at Customer Web Interface

Hi guys,   Is that a way to set default ticket type when creating new ticket at customer frontend? i did not found anything in sysconfig to set ticket type as default.. :(   Best Regards Ann ___ OTRS mailing list: otrs - Webpage: http://otrs.org

Re: [otrs] SSO

would you be able to write a readme ? On Thu, Jun 19, 2008 at 8:52 PM, Thomas Mueller <[EMAIL PROTECTED]> wrote: > hi sam > > >> I'd like to hear from anyone who has *actually setup* SSO (windows 200x >> domain) with OTRS ? >> > > i've done that with apache's mod_auth_kerb and otrs set to "ba

Re: [otrs] Customer unable to view other tickets for same Company

Thank you Laurent, that did the trick. 2008/6/19 Laurent Minost <[EMAIL PROTECTED]>: > Hi Lars, > > Thks for your answer. > What a strange behaviour :) > > For Mike : Bug ID is 2870. > > BR, > > Laurent MINOST > > Lars Jørgensen a écrit : >> >> Hi Mike and Laurent, >> >> You can't post bugzilla-li

[otrs] Smart OTRS integration with sms gateway for ticket notification

Hi all, we are really happy with our OTRS 2.2.6 implementation. We have already implemented an email-to-SMS gateway (based on FoxBox Linux :-) which is capable of sending sms when writing an email to an address like [EMAIL PROTECTED] <[EMAIL PROTECTED]>. Now we'd like to integrate OTRS with our

Re: [otrs] DirectoryIndex

You tried to use an url ending with /otrs/cgi-bin ? 2008/6/19 Lombardi Tonio at MFSS <[EMAIL PROTECTED]>: > Hi, > > > > I am trying to set DirectoryIndex to index.pl so that index.pl will load as > the default document under the otrs directory. Does anyone have a clue how > to do this? I can't see

Re: [otrs] Reopen pending reminder

2008/6/18 CARNINO Daniele <[EMAIL PROTECTED]>: > Hello all, > in our OTRS implementation we are planning to only use "pending reminder" > status, togeter with "close" and "open". > I have two questions for you: > > a) There's a way to have the "pending reminder" tickets reopened > automatically at

Re: [otrs] Ticket edit

Thanks. Interestingly, if the ticket was created with a wrong customer ID, this works fine. If no ID was previously defined, it doesn't appear to, as there is no ID "link" displayed. Is it possible to make Customer ID a manditory field on a new ticket? I've looked through the admin setting

[otrs] Customer Users <-> Services not working

Hi, list: I'm using Postgres 8.1 and LDAP backend for both users and clients, and my environment seems to be working fine except it seems I can't add clients to services. Yes, Services are enabled through Core::Ticket::Service. It seems to be a problem with my database schema, since postgres l

[otrs] Inventory and tracking tool?

Can you use OTRS, or OTRS + ITSM to do inventory and tracking? We constantly send out devices for test and need to track who has them, where they are, etc. Also, if we could use OTRS to submit requests and returns too. Mainly, is there a way to have a "spreadsheet" type style of inventory and

[otrs] How can I select more than 28 tickets for bulk action?

Hi all! I have been reading the whole OTRS manual, and I found some tips. For example in my queue view now I can view more than 25 tickets (actually I see 100 tickets). However, I'm not able to select the whole tickets for bulk action; When I try it, I only get 28 selected tickets in the bulk acti

Re: [otrs] SSO

hi sam I'd like to hear from anyone who has *actually setup* SSO (windows 200x domain) with OTRS ? i've done that with apache's mod_auth_kerb and otrs set to "basic auth". OTRS server is a debian box. - Thomas ___ OTRS mailing list: otrs - Web

[otrs] How can I select more than 28 tickets for bulk action?

Hi all! I have been reading the whole OTRS manual, and I found some tips. For example in my queue view now I can view more than 25 tickets (actually I see 100 tickets). However, I'm not able to select the whole tickets for bulk action; When I try it, I only get 28 selected tickets in the bulk acti

[otrs] DirectoryIndex

Hi, I am trying to set DirectoryIndex to index.pl so that index.pl will load as the default document under the otrs directory. Does anyone have a clue how to do this? I can't seem to find my way around the apache configuration to get it to work. I am trying to set directoryIndex as follows but

[otrs] creating a button to preload text in a ticket

I have been searching for a way to preload text in a common ticket (password resets) for more efficiency. I would like to have this available to the phone ticket creation since we use it 90% of the time, though it would be fine if it showed up in the email ticket creation window also. I foun

Re: [otrs] Ticket edit

Tom Leonard wrote: This is my first OTRS installation. I'm using the system, but can't seem to find a function that allows me to edit information previously entered with a ticket. As an example, in a phone ticket, I may need to change: 1. Customer ID, simply because I got it wrong in th

[otrs] SSO

Hi all. I'd like to hear from anyone who has *actually setup* SSO (windows 200x domain) with OTRS ? ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listi

[otrs] Ticket edit

This is my first OTRS installation. I'm using the system, but can't seem to find a function that allows me to edit information previously entered with a ticket. As an example, in a phone ticket, I may need to change: 1. Customer ID, simply because I got it wrong in the first place. 2. Accoun

Re: [otrs] Customer unable to view other tickets for same Company

Hi Lars, Thks for your answer. What a strange behaviour :) For Mike : Bug ID is 2870. BR, Laurent MINOST Lars Jørgensen a écrit : Hi Mike and Laurent, You can't post bugzilla-links to this mailing list for some reason. Just post the bug id and the recipient can search for it on bugs.otrs.o

Re: [otrs] Customer unable to view other tickets for same Company

Hi Mike and Laurent, You can't post bugzilla-links to this mailing list for some reason. Just post the bug id and the recipient can search for it on bugs.otrs.org. -- Lars > -Original Message- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On > Behalf Of Mike Alsweiler > Sent: Thu

Re: [otrs] Customer unable to view other tickets for same Company

Hi Laurent Thank you, but unfortunately I think the link you pasted was cut short... I have not been able to search for the bug successfully, so would you please post the URL again? Thank you very much for your help on this! Regards Mike 2008/6/19 Laurent Minost <[EMAIL PROTECTED]>: > Hi Mike, > >

Re: [otrs] Customer unable to view other tickets for same Company

Hi Mike, Please check http://bugs.otrs.org/show_bug.cgi?id(70 I think it will help you. BR, Laurent MINOST Mike Alsweiler a écrit : Apologies if this is a simple question - I'm new to OTRS. When a customer logs in to the customer interface, they can click the Company Tickets button to see tic