Hi everyone,
We just started using OTRS and now we are wondering if it is possible
to change the queue view
so that it show us an oversight of all the queues with how many queues
there are in each queue.
When you click on a queue then, it should show you all the tickets in
the queue but it only ne
Hi,
My issue with x-orts headers is that i dont know how to configure them.
I have tried to go through the admin manual but i can't get a handle on
how they are configured. Could some one post me a working sampleso that
i can atleast have an idea of what to enter in the postmaster filter
secti
When a new ticket is created, my OTRS is no longer emailing the queue
email address. Can someone please help?
Thanks,
Michael
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Okay, my otrs was running fine for awhile, albeit unused as I'm in the
initial setup stage. I had, until recently, focused my attention on
opennms (running on the same server) in getting it all up and running.
Once I finally got opennms how I liked it I turned my attention back to
otrs. The firs
Sam,
In Pop3 Account Management for the specific email account, set the "Trusted"
field to 'Yes' . Then test your filters. Everything should work properly.
Aris
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Under the queue, set follow up options to something other than "possible" (if
you set "reject", maybe you should also associate an "auto reject"
autoresponse).
Ciao
Da: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Per conto di David Eco
Inviato: giovedì 20 novembr
Thanks for your response.
The permissions look correct and the file are owned by apache:nobody which
is correct for this system.
The only things in the Kernel/System/Cache folder is 'File.pm'. I assume
thats ok.
I also do not see any entries in the apache error or access log.
I wonder what else
All, I also have a problem in next state. When the sticker initiator replys a
mail after the ticket is closed, the ticket becomes open again. Which option
can rectify this issue? Thank you.
> Date: Thu, 20 Nov 2008 21:42:34 +1100> From: [EMAIL PROTECTED]> To:
> otrs@otrs.org> Subject: Re: [otrs
Hi Karl,
> Is it a process to upgrade OTRS?
Yes it is, and it is extensively documented on the homepage and in the
distribution archive.
--
Lars
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Hi all,
I've installed otrs2 from synaptics on a ubuntu 7.10.
It have installed the OTRS 2.1.7.
Now i would like to upgrade otrs to the version 2.3.3
Is it a process to upgrade OTRS?
Thx in advance.
Karl
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Vos emails et contac
yes, even stranger is that it is set to open in
Ticket::Frontend::CustomerTicketZoom but the web interface still
defaults to closed successfully.
http://img407.imageshack.us/my.php?image=screenshot01ht0.jpg
http://img407.imageshack.us/my.php?image=screenshot02jq4.jpg
On Thu, Nov 20, 2008 at 8:52
Hi Sam,
> Im trying to configure otrs for use in a large company with about 200
> agents. I would like to configure otrs headers but i cant
> seem to figure out how to make them work.
There's a trick to make it work: You have to set the POP3 account as "reliable"
(or whatever it's called in the
Hi Sam,
I guess you're in the customer frontend?
Take a look at Admin -> SysConfig -> Ticket ->
Frontend::Customer::Ticket::ViewZoom
Strange thing is that the default of
Ticket::Frontend::CustomerTicketZoom###StateDefault is "open". Maybe somebody
changed it at your place?
--
Lars
> -O
Hi list,
Im trying to configure otrs for use in a large company with about 200
agents. I would like to configure otrs headers but i cant seem to figure
out how to make them work.
Could some one please post me a working examples of otrs headers.
Thanks
-Ha!ler
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