Re: [otrs] Customer Interface without login

2008-12-18 Thread sol sol
Hi Hax, Why not making a webform in php/javascript/... that mails the content to your otrs system? it is a setup made in 5 minutes .. In case that they dont need the follow up in otrs ofcourse 2008/12/18 chris mannkoe...@gmail.com Hey all, I've been looking for a way to let customers just go

[otrs] Regarding the integration of OTRS with the other tools.

2008-12-18 Thread vishal sanghi
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[otrs] Regarding the integration of OTRS Nagios (Monitoring tool)

2008-12-18 Thread vishal sanghi
 HiI am really sorry for the previous post . Please ignore that.Can anyone have documentation for integration of OTRS with monitoring tool Nagios.. Thanks and regardsVishal Sanghi Explore your hobbies and interests. Go to

Re: [otrs] OTRS connection over ODBC to MSSQL

2008-12-18 Thread Johan Bogema
Hi Patrick, a little while back you wrote that you were going to try the installation with FreeTDS. How did this work out for you? Regards, Johan P.S. If anyone can still give me a hand to get the modules installable, it would be greatly appreciated. On 19 nov 2008, at 11:05, Patrick

Re: [otrs] Regarding the integration of OTRS Nagios (Monitoring tool)

2008-12-18 Thread Leonardo Certuche
There you go http://www.otrs.com/en/news-and-press/news-details/article/automatic-system-and-network-monitoring-with-otrs/ 2008/12/18 vishal sanghi vishalsangh...@yahoo.co.in Hi I am really sorry for the previous post . Please ignore that. Can anyone have documentation for integration of

Re: [otrs] How to categorize Tickets - Analyze spent time on categories

2008-12-18 Thread Obee, Daniel
Hi Mario There are different ways to categorize tickets: - the easiest and most common: Use different queues - the typical: use ticket type to define the category - the most complex and deepest: define a set of freefields that hold the categories and maybe subcategories Time accounting is a

Re: [otrs] Closed tickets reopening themselves via email

2008-12-18 Thread Ugo Bellavance
Anton Gubar'kov a écrit : Hello, Faith. I would look into the addressing issue first. OTRS should not surd emails to itself. Cheek the addresses of the queue that are configured for receiving emails and the address used to send emails from the queue. If they are different, OTRS adds extra

Re: [otrs] OTRS

2008-12-18 Thread sol sol
To all, today ive installed succesful the otrs system on my work pc, without using the win installer, nor with having registered services or other. so meaning i made it working without admin rights, and this includes that you can make otrs portable, If anyone interested i will post in short how