Re: [otrs] Use more than one customer backend with OTRS

I also need the same solution but for me. I am able to create a user when I log in as admin and they can log into the DB and create a user . I followed the configuration from http://trinityhome.org . But I am somehow failing to make the LDAP work. How did you manage and h

[otrs] Use more than one customer backend with OTRS

Hi Did anyone having the configuration for the more than one customer backend with OTRS. I want to do the configuration for a LDAP and a DB backend of OTRS. I had gone through the configuration manual and configured it but the problem is login(Cusotmer.pl) is working for LDAP authentication bu

Re: [otrs] Subject Parameter Not Being Passed to CustomerTicketZoom.dtl

Hi Bruce, I missed your post on this list. On 1/13/09 7:46 PM, "Buice, David R" wrote: > As near as I can tell, the value ³$QData{"Subject"}², which is being passed to > the HTML document by the template OCustomerTicketZoom.dtl¹, is blank when, in > fact, it should have the same value as the Sub

[otrs] Make customer user email address optional

We use OTRS to keep track of phone support tickets ourselves, i.e. we add a phone ticket to record a telephone support conversation. The agents usually have to add new customer user. However they don't usally have the customer's email address because customers don't need to keep track of their t

Re: [otrs] multiple installation linked together

Interesting, I'll investigate on and I'll try to do some test... If I'll find anything interesting I'll post it ! thank you. MV On Wed, Jan 14, 2009 at 9:04 PM, LQ Marshall wrote: > All of the comments aside, OTRS does have some functionality for > multi-server setups. A 'server instance' is i

[otrs] strawberry error

hi, i got lots of times the same error in my apache log concerning strawberry; this is the error : ] Use of uninitialized value $_ in -d at XX/StrawberryPerl/perl/lib/CGI.pm line 4083 the text at this lines says : this feature was supposed to provide per-user tmpfiles, but it is problematic.

Re: [otrs] multiple installation linked together

All of the comments aside, OTRS does have some functionality for multi-server setups. A 'server instance' is included as apart of the default ticket scheme. I have not used or activated it, so know little of how it functions. About 2 years ago a thread discussed this so you may be search the arch

[otrs] ldap

Hi, I am new to ldap as well as linux. I am using fedora 9. I can log in using the browser. I am getting confused on how to use ldap. Do I send an email to otrs sytem from my outlook or do I log into the system using my exchange username. Please help. Thanks _

Re: [otrs] multiple installation linked together

In such a huge enviroment it would absolutely make sense to have a dedicated admin who takes care the ticket system (OTRS or not) works as intended worldwide. Thus I don't see the merits of a multi-instance setup. Better to have a good chat with the different departments and create a substantial

Re: [otrs] Creating duplicate Customer Login screen

Assuming that your laptop runs Windows you can just download and run the Windows installer. That will also setup MySQL and a webserver, so you wouldn't have to worry about that. After that I would manually configure a minimal setup: maybe you can create and use a test mailbox, define a few queues a

Re: [otrs] multiple installation linked together

You are right... in my case you loose the state of the ticket too that is really bad... but in a large environment could be usefull having at least some delegated admin that manage at least groups of agents and/or clients or other. Than, there could be global queue and intra/specific queue/configu

Re: [otrs] multiple installation linked together

Hi. The genuine purpose of a ticket system is to provide handling of interdepartment requests. So why not one installation and a proper queue setup with specific access permissions? I don't get the point where you need a separate installation. Greetz Daniel -Ursprüngliche Nachricht- V

Re: [otrs] Creating duplicate Customer Login screen

Michael that is a splendid suggestion! Actually I wanted to do that anyway but was intimidated as I have never installed a copy before. How do I set up a small, simple testing environment on my desktop? Regards

[otrs] multiple installation linked together

Hi all, I would like to know your opinion about having multiple installation that can communicates each other. The motivation is that otrs, in our case, is used for interdepartment requests and every department would like to manage its queue, agent and other (time accounting specially). So my idea

Re: [otrs] Creating duplicate Customer Login screen

The very best way to achieve this is to set up a separate test environment. You did not specify what kind of testing you want to perform; but generally you should separate testing and production activities if possible. One of the benefits of using open source software is that no one is going to bi