[otrs] E-mails not created as Tickets

Hi All I have recently set up a new OTRS 2.2 Installation on a Debian host, and I have some problems getting email sent to our support mails into the system as tickets. I have set up a queue called support, and I have created an e-mail supp...@domain.com and tied it to the queue. I have setup a

[otrs] How many postmaster email accounts?

Hi I'm new in the otrs project. I'm considering to use otrs as Ticket Request System but I have some big question. I work for a Government company that has several public email accounts to which people can post information requests. I've counted these email accounts... They are about 230. So,

[otrs] R: How many postmaster email accounts?

Ciao Paolo, I think that fetch mail safely from 230 accounts may be too much for a single instance, I actually run a site with about 50 exchange mailbox attached through POP3 connector, fetching email every 5 minutes. If everything works as expected, usually I have no problem in fetching all

Re: [otrs] How many postmaster email accounts?

Paolo, It is hard to you estimates on your questions. I guess there is no real limit to how many postmaster email accounts are supported by OTRS. I guess that it can get tricky if you would really like to pop 230 accounts every X minutes. It also depends of course on the load, if there are only

[otrs] DB2 - fetch failed - handles can't be shared between threads

Hello, we are running OTRS 2.3.4 on debian with db2 v.9.1 Fixpack 6. Sometimes we get the following error. Software error: DBD::DB2::dr FETCH failed: handle 1 is owned by thread db433d0 not current thread bb849f8 (handles can't be shared between threads and your driver may need a CLONE

[otrs] Attanchen: Can't run GenericAgent Job 'post' because no search attributes are used!.

Hello The following message appears in our system log, but I am not sure what is causing it. Can anyone shed any light? -- This email is from Centaur Media plc. 50 Poland Street, LONDON. W1F 7AX,

[otrs] TimeAccounting Module

Hello I have just installed the Time Accounting module and have given myself the rights within the appropriate group, however I cannot see any reference to this module from here on in. How can I access it/ use it? Thanks Caspar Kennerdale Deputy Web Services Director 020 7970

[otrs] Stat + FAQs Module + Groups

Hello I have installed the ITSM Stats module and FAQ module (according to the package manager) yet no icon is appearing at the top nor is there a group called Stats. How do I access these please? Caspar Kennerdale Deputy Web Services Director 020 7970 4680

Re: [otrs] TimeAccounting Module

Don't you have any icon like the once in the attached png ? Fran Lebowitz - You're only has good as your last haircut. On Wed, Feb 25, 2009 at 5:02 PM, Caspar Kennerdale caspar.kennerd...@centaur.co.uk wrote: Hello I have just installed the Time Accounting module and have given myself

Re: [otrs] Stat + FAQs Module + Groups

You gotta get yourself write access to the groups: faq_admin and stats (sp?). Or at least ro. Greets Daniel Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von Caspar Kennerdale Gesendet: Mittwoch, 25. Februar 2009 17:02 An: 'User questions and discussions about OTRS.org'

Re: [otrs] Antw: OTRS ITSM populating the CI

Hi, Thanx worked perfect Just one more question... Is there a User Manual around? Not an admin but more of an agent manual. THNX Saludos, Mario Andrés Vélez Castaño Coordinador Infraestructura Tecnológica INFORMÁTICA TECNOLOGÍA S.A. PBX: (57 1) 592-2192 Ext. 136 URL:

[otrs] dtl blocks

Hi where can I find documentation about how (and where) to define dtl blocks?   Thanks   Bis - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe:

Re: [otrs] E-mails not created as Tickets

Esben Bach wrote: Hi All I have recently set up a new OTRS 2.2 Installation on a Debian host, and I have some problems getting email sent to our support mails into the system as tickets. I have set up a queue called support, and I have created an e-mail supp...@domain.com and tied it to the

Re: [otrs-de] gesperrte Tickets eines Kollegen bearbeiten

Hallo, soweit ich weiss, kann man das für jedes Formular in der SysConfig einzeln einstellen. Z.B. Config Einstellungen: Ticket - Frontend::Agent::Ticket::ViewNote Ticket::Frontend::AgentTicketNote###RequiredLock Mit freundlichen Grüßen Karsten Behrens _ Von: Dennis

[otrs-de] ActiveDirectory/LDAP - Untergruppen

Hallo, Um nur Agenten ins Backend zu lassen, die im ActiveDirectory die entsprechende Gruppenzugehörigkeit haben, mache ich folgende Abfrage: $Self-{'AuthModule::LDAP::GroupDN'} = 'cn=OtrsTest,...'; $Self-{'AuthModule::LDAP::AccessAttr'} = 'member'; $Self-{'AuthModule::LDAP::UserAttr'} = 'DN';

Re: [otrs-de] ActiveDirectory/LDAP - Untergruppen

Hallo, da ich vor kurzer Zeit auch ähnliche Aufgabenstellungen zu bewältigen hatte, kann ich mal meinen Senf dazugeben. Bei der Beschreibung hatte ich ein wenig Verständnisprobleme. So wie ich es aus deinem Beispiel verstanden habe hast du es mit zwei Dingen zu tun. -

[otrs-de] Kunden als Pflichtfeld definieren

Hallo Zusammen, ich möchte gerne das Kundenfeld (Kundennummer um genau zu sein) als Pflichtfeld definieren. Wir bekommen die Mails Per POP/SMTP rein, bzw erstellen selber Telefon oder E-Mail Tickets. Problem Nr 1: Wenn wir Tickets selber