Re: [otrs] Change the To: field in the customer new ticket page

Hi Andre, I am also beginner user and looking for the same solutions like what you want. I tried to find in the mailing list and I cannot get the answer that I want. But after digging OTRS manual and some tips from mailing list I sort out how to do it. Here is how I did. - Create customer user fr

[otrs] FAQ permissions

I am wondering if it is possible to restrict what categories of FAQ a customer can see. Currently, logging in as a customer, you can see all FAQ categories (folder hierarchy) even though access to particular FAQ is restricted. We would like a customer not to see categories (which might have other c

[otrs] Regarding how items are displayed in the Calendar

I have installed the calendar from the OTRS Package Manager. It is functional, but I would rather have the events to be displayed as Event Title, Time, Attendees rather than Attendees, Time, Event Title. I have looked at NotificationCalendar.pm but don't see where the event is formated. thank

[otrs] OTRS and multiple AD Domains - too slow

Hello All ! I'm having problems with multi domain integration, here's our scene: We have a Windows 2003 Forest with 8 living domains in our Offices corp.intra (parent domain) --office1.corp.intra --office2.corp.intra --office3.corp.intra --off

[otrs] Autoresponders and attachments

Within our setup, there are a number of tickets which we answer via auto responders as the first line of action. This so that a standard document, or template, etc can be given back to the email sender, and then the call is followed up once this is completed. So, our setup looks like this:

Re: [otrs] Survey module how to use it ?

Hi Jeremy, It helped a lot ! At least with these explanations, I have been able to test the survey feature :) The big "lack" is having a link or a drop down menu to send the survey or not when closing a ticket or even at everytime ... maybe in the future :) Thanks a lot for these explanati

Re: [otrs] Survey module how to use it ?

There is no real manual for the survey module. I have, however, found a German wiki translated through translate.google.com that has some info but no steps. http://translate.google.com/translate?hl=en&sl=de&u=http://wiki.otrs-forum.de/index.php%3Ftitle%3DSurvey&ei=3VWxSdOZCozMmQeRxJjfBQ&sa=X&oi=

Re: [otrs] Survey On-Demand

Hi, Sorry to bother you but as I see that you are using Survey module under OTRS. Would you mind explain me a bit how to use it please because I found no informations at all about it nowhere on forums or docs or otrs website and I'm still wondering how to use it properly ? Quick and brief

[otrs] Survey module how to use it ?

Hi, I'm still wondering how to use this module under OTRS because there is no documentation on it nowhere (or I did not find it after a long search on Google, otrs.org website and forums). I tried to create a survey, add some questions on it, mark it as valid. Tried to create a ticket then cl

[otrs] stats module and mkStats

Hi, We are using stats module with the help of mkStats.pl binary that allow us to generate statistics directly to a file or send it by mail, pretty useful. But I have some questions about how to pass some parameters to generate stats please ? ./bin/mkStats.pl --help mkStats.pl - OTRS cmd