Re: [otrs] Company tickets

Lakshan, All I did was 1.go into the Customer Company admin module 2.add a new Customer Company - taking note of the CustomerID used 3.Access the Customer Users admin module 4.Update all users in the Company setting their CustomerID to the ID specified for the Customer Company in step 2 Now whe

Re: [otrs] Company tickets

Is their any one who can help on this question all i want to know is how to enable Company Tickets feature on OTRS Thanks you Lakshan --- On Wed, 4/1/09, Lakshan Fernando. wrote: > From: Lakshan Fernando. > Subject: Re: [otrs] Company tickets > To: "User questions and discussions about OT

[otrs] maximum tickets that can be closed

hello, Is there any limit on maximum number of tickets that can be closed using bulk action ? What are the settings required in order to increase the maximum number ? I need this using front end... As of now I can only close a max of 28 Idont know why... Thanks in advance for any help.. Sumeet

[otrs] Escalation problem

Hi all, I upgraded from otrs 2.1.x to 2.3.4 and i have this problem: queues have correctly escalation time setted (given from db) but the tickets view doesn't lock on escalated ticket only. I'm using ZZZAuto.pm and ZZZAAuto.pm from older otrs version. Thx, Diego Giardinetto -

[otrs] Composing answers/notice includig attachements from Ticket

Dear collegues! During composing an answer or notice, I'd like to attach files aready attached to the ticket. Is there another way than download and upload again? Best regards Wolfgang - OTRS mailing list: otrs - Webpage: htt

Re: [otrs] Company tickets

thanks for the reply i saw this but the explanation not enough for me, can some one explain me in step by step please thanks you lakshan --- On Wed, 4/1/09, Maurício Ramos wrote: > From: Maurício Ramos > Subject: RE: [otrs] Company tickets > To: "lakshan2...@yahoo.com" , "User questions

Re: [otrs] Company tickets

Hello, just copying and pasting... "Hi, we are using, at customer creation page, the attributes CustomerID and CustomerIDs. CustomerID we are filling with the same value of Username and CustomerIDs is semi-colon list of CustomerID of other customers of the same company. A collegue at the job di

[otrs] ITSM - general catalog - info or new feature

Hi all, I'm starting to adopt GeneralCatalog module to maintain inventory here. After a while of input (we still have to insert other 350 host and 160 software with anything related as such as administrative console and similar items) I've tried to browse the feature of it. IMHO there should be t

[otrs] Company tickets

Hi, I want to know how to enable Company Tickets feature to view from the customer login so each user can see all others users in the queue and the tickets. Thanks you Laksahn - OTRS mailing list: otrs - Webpage: