Is their any one who can help on this question all i want to know is how to enable Company Tickets feature on OTRS
Thanks you Lakshan --- On Wed, 4/1/09, Lakshan Fernando. <lakshan2...@yahoo.com> wrote: > From: Lakshan Fernando. <lakshan2...@yahoo.com> > Subject: Re: [otrs] Company tickets > To: "User questions and discussions about OTRS." <otrs@otrs.org>, "Maurício > Ramos" <mauricio.ra...@wedotechnologies.com> > Date: Wednesday, April 1, 2009, 5:03 PM > thanks for the reply > > i saw this but the explanation not enough for me, can some > one explain me in step by step please > > thanks you > lakshan > > > > > --- On Wed, 4/1/09, Maurício Ramos > <mauricio.ra...@wedotechnologies.com> wrote: > > > From: Maurício Ramos > <mauricio.ra...@wedotechnologies.com> > > Subject: RE: [otrs] Company tickets > > To: "lakshan2...@yahoo.com" > <lakshan2...@yahoo.com>, "User questions and > discussions about OTRS." <otrs@otrs.org> > > Date: Wednesday, April 1, 2009, 4:56 PM > > Hello, just copying and pasting... > > > > "Hi, we are using, at customer creation page, the > > attributes CustomerID and CustomerIDs. CustomerID we > are > > filling with the same value of Username and > CustomerIDs is > > semi-colon list of CustomerID of other customers of > the same > > company. A collegue at the job did this > "trick". I > > think it also had to enable this CustomerIDs field, > changing > > ~/Kernel/Config.pm and ~/Kernel/User.pm" > > > > -----Original Message----- > > From: otrs-boun...@otrs.org > [mailto:otrs-boun...@otrs.org] > > On Behalf Of Lakshan Fernando. > > Sent: quarta-feira, 1 de abril de 2009 07:43 > > To: otrs@otrs.org > > Subject: [otrs] Company tickets > > > > > > > > Hi, > > > > I want to know how to enable Company Tickets feature > to > > view from the customer login so each user can see all > > others users in the queue and the tickets. > > > > > > Thanks you > > Laksahn > > > > > > > > > > > > > > > --------------------------------------------------------------------- > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: > http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > NEW! ENTERPRISE SUBSCRIPTION - Get more information > NOW! > > > http://www.otrs.com/en/support/enterprise-subscription/ > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
