thanks for the reply i saw this but the explanation not enough for me, can some one explain me in step by step please
thanks you lakshan --- On Wed, 4/1/09, Maurício Ramos <mauricio.ra...@wedotechnologies.com> wrote: > From: Maurício Ramos <mauricio.ra...@wedotechnologies.com> > Subject: RE: [otrs] Company tickets > To: "lakshan2...@yahoo.com" <lakshan2...@yahoo.com>, "User questions and > discussions about OTRS." <otrs@otrs.org> > Date: Wednesday, April 1, 2009, 4:56 PM > Hello, just copying and pasting... > > "Hi, we are using, at customer creation page, the > attributes CustomerID and CustomerIDs. CustomerID we are > filling with the same value of Username and CustomerIDs is > semi-colon list of CustomerID of other customers of the same > company. A collegue at the job did this "trick". I > think it also had to enable this CustomerIDs field, changing > ~/Kernel/Config.pm and ~/Kernel/User.pm" > > -----Original Message----- > From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] > On Behalf Of Lakshan Fernando. > Sent: quarta-feira, 1 de abril de 2009 07:43 > To: otrs@otrs.org > Subject: [otrs] Company tickets > > > > Hi, > > I want to know how to enable Company Tickets feature to > view from the customer login so each user can see all > others users in the queue and the tickets. > > > Thanks you > Laksahn > > > > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
