[otrs] error executing PostMasterMailbox.pl

Hi, I installed OTRS 2.3.2-2 on Ubuntu 9.04 from its repositories. It works perfectly, The only thing I cannot get set up is PostMasterMailbox.pl to schedule fetching emails from the POP account. It works fine when in Mail Account Management i click 'Run Now!' When I execute the file I get:

Re: [otrs] error executing PostMasterMailbox.pl

Could this just be a permissions issue? When you run it from the web you'll run it as the OTRS user; did you do 'sudo su - otrs' before you tried running PostMasterMailbox.pl? -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl On Wed, Apr 29, 2009 at

Re: [otrs] error executing PostMasterMailbox.pl

Hello Michiel, No, I did not! Thank you. I am a Linux and OTRS beginner. I ran it now: sudo su - otrs PostMasterMailbox.pl and I didnt receive any information in the terminal, but the script didn't fetch any emails. What would be the next step? Where shall I look now? Many thanks! On Wed,

Re: [otrs] error executing PostMasterMailbox.pl

Hi Maxim, you should first do 'sudo su - otrs' - that will switch you to the OTRS user. After that, you can cd to /usr/share/otrs/bin and then run './PostMasterMailbox.pl' - you should see output with that. KR -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT +

Re: [otrs] error executing PostMasterMailbox.pl

Hi Michiel, Right, I've done exactly like you said: maxim...@maxim:~$ sudo su - otrs maxim...@maxim:~$ maxim...@maxim:~$ cd /usr/share/otrs/bin maxim...@maxim:/usr/share/otrs/bin$ maxim...@maxim:/usr/share/otrs/bin$ ./PostMasterMailbox.pl Can't locate /etc/otrs/database.pm in @INC (@INC

Re: [otrs] error executing PostMasterMailbox.pl

So OK, here's the catch.. I found out that the otrs2 package on Debian/Ubuntu uses the www-data user for this. If you'd like to run PostMasterMailbox.pl by hand you'd use 'sudo su - www-data' The cronjobs for OTRS are NOT installed after using the otrs2 package; please refer to:

Re: [otrs] error executing PostMasterMailbox.pl

Hello Michiel, On Wed, Apr 29, 2009 at 3:36 PM, Michiel Beijen mich...@beefreeit.nl wrote: So OK, here's the catch.. I found out that the otrs2 package on Debian/Ubuntu uses the www-data user for this. If you'd like to run PostMasterMailbox.pl by hand you'd use 'sudo su - www-data' You are

[otrs] Survey sending two invites

Our OTRS system is sending two survey invites for each tkt close. The emails are different in that the automatically generated key for the survey is different in each message but they both refer to the same tkt when you look at the survey stats. Any ideas? I have removed and reinstalled the

Re: [otrs] multiple otrs instance on unix jails

Hi Michiel... thx a lot... sorry for the following stupid question: but could you tell me what restart otrs means? Thx, Diego Il 27/04/2009 13.36, Michiel Beijen ha scritto: Diego, When looking at Kernel/System/Log.pm and the files under Kernel/System/Log I noticed the following: Whether

Re: [otrs] multiple otrs instance on unix jails

my guess would be to restart the web server. For apache the command is rcapache2 restart Jeremy Adams PC Support Specialist I Cedar Valley College 972.860.8086 Diego Giardinetto diego.giardine...@zephirworks.com 04/29/09 12:19 PM Hi Michiel... thx a lot... sorry for the following

Re: [otrs] multiple otrs instance on unix jails

ok... if restart otrs mean restart apache... changing SystemID value is useless :) Il 29/04/2009 19.44, Jeremy Adams ha scritto: my guess would be to restart the web server. For apache the command is rcapache2 restart Jeremy Adams PC Support Specialist I Cedar Valley College

Re: [otrs] multiple otrs instance on unix jails

then try restart otrs service: rcotrs restart (on suse distros, no idea about the precise command on others) On Wed, Apr 29, 2009 at 12:46 PM, Diego Giardinetto diego.giardine...@zephirworks.com wrote: ok... if restart otrs mean restart apache... changing SystemID value is useless :) Il

Re: [otrs] multiple otrs instance on unix jails

on freebsd there is suse-rcotrs in otrs scripts sub-folder. reading the bash script, seems its stop and restart apache and otrs cronjobs... all action done manually earlier. This seems not affect common shared memory area used by otrs instances over the jails. Il 29/04/2009 19.50, Leonardo

[otrs] Ticket Escalation on OTRS 2.3.4

Hi guys, I'm using otrs 2.3.4. I'd like to set up escalation to a Queue. I have tried to set it on Escalation - First Response Time and Escalation - Solution Time. But in both cases, the system only shows a message at notification Area. I thing it should show only the escaleted tickets for the

[otrs] customer specific service catalog

Morning Is it possible to create and maintain separate services for each customer company in OTRS? If yes, can you pls advise how? Many thanks Rgds Mani - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive:

[otrs] FAQ module

Afternoon Is it possible, to have separate FAQ for each customer company and make it visible only when they login? If yes, how do I do that? Rgds Mani - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive:

[otrs] Installation Error in Ubuntu

Hi I tried to install otrs2 in ubuntu I got below error msg, Please help me r...@serveross:/home/ravi# apt-get install otrs2 Reading package lists... Done Building dependency tree Reading state information... Done otrs2 is already the newest version. The following packages were automatically

[otrs-de] Upgrade Problem method TicketEscalationIndexBuild

Das System Suse Linux Enterprise Server 10.2 x86-64 Altes OTRS: 2.2.3 Upgrade auf neues OTRS: 2.3.4 Beim Upgrade der Datenbank passiert folgendes: ./DBUpdate-to-2.3.pl Subroutine create redefined at /opt/otrs/Kernel/cpan-lib/Mail/Field/Generic.pm l ine 15. Subroutine parse redefined at

Re: [otrs-de] problem: sql 2005 als kundenDB

Guten Morgen, sorry das ich diese Mail wieder auflege. Kann mir jemand einen Tip geben? Vielen Dank Sentürk Ugras sentuerk wrote: Hallo, ich möchte eine MS SQL 2005 Express DB als KundenDB benutzen. OTRS ist auf Ubuntu Server 8.10 installiert. Ich habe auf der OTRS Maschine unixODBC

Re: [otrs-de] Error: Sorry, Apache::Reload or Apache2::Reload is needed as PerlModule and . [..]

Hi zusammen, Error: Sorry, Apache::Reload or Apache2::Reload is needed as PerlModule and so wie ich das sehe geht es um ein PerlModul und nicht um ein Apache Modul. wennn ich danach suche bekomme ich das hier: apt-cache search Apache::Reload libmodule-refresh-perl - Refresh %INC files when

[otrs-de] FAQ - public (all) bei Artikelerstellung ausblenden

Hallo Liste, besteht die Möglichkeit, beim Anlegen eines neuen Artikel in der FAQ (1.5.4) den Status public (all) auszublenden? Ich habe in dem FAQ- Modul leider nichts hierzu gefunden. Bin für jeden Hinweis sehr dankbar. Gruß, René

Re: [otrs-de] Repost: unsichtbare Icons zwischen Abmelden und Queue-Ansicht

* Ralf Hildebrandt ralf.hildebra...@charite.de: (Es wurde nach dem Source der Seite gefragt, daher nochmal) Ich habe zwei unsichbare Icons zwischen Abmelden und Queue-Ansicht. Die IE User sehen ein broken image Icon. Lösung: In

Re: [otrs-de] Note Types: Nur 'note-internal' si nd verfügbar...

Hi Philip, Schau mal im admin-Bereich unter Sysconfig: Frontend::Agent::Ticket::ViewClose Dort können im Eintrag Ticket::Frontend::AgentTicketClose###ArticleTypes: die Notiztypen für close eingestellt werden Viele Grüße Michaela \!/ (@ @) o00-(_)-00o

[otrs-de] Escalation-View

Hallo Liste, Ich habe zwei Anliegen: 1. In der Escalation-View tauchen bei mir 3 Tickets auf, die den Status 'erfolgreich geschlossen' haben. In allen Fällen wurde nach dem Schließen des Tickets noch eine weitere Aktion (Schließen-Notiz) getätigt. Allerdings konnte ich diese Konstellation

[otrs-de] André Schönfuß/SPK_Vogtland ist außer Haus.

Ich werde ab 29.04.2009 nicht im Büro sein. Ich kehre zurück am 04.05.2009. --- Sparkasse Vogtland Komturhof 2, 08527 Plauen Registergericht Chemnitz, HRB4005 Bankleitzahl 87058000 Steuernummer 223/144/00767 Diese E-Mail enthält vertrauliche und/oder