Re: [otrs] Login Account cannot be accessed

Hi Brad, The user account information is on the database under the users table. I once forgot the root password so I went there and replaced the pw entry with the same one of a known user and I was able to enter as root using the same password of the known user but you said you can change your pas

[otrs] User Field Ticket configuration (linked field values)

Hi All, Please can help me to understand the features provided by "Config Options: Ticket -> Core::TicketFreeText" ? I'm trying to define user fields /fields values depending by other fields already filled in the ticket form (linked field values) For example: If the Filed "Product"

Re: [otrs] Login Account cannot be accessed

Proxy setting is on Auto Detect I have tried from 2 other machines and get same results. I can logon as root and as any other agent from my laptop and my desktop. Which file contains the user account information? Is there something there that I can check? From: otrs-boun...@otrs.org [mailto:o

Re: [otrs] Login Account cannot be accessed

Do you have any proxy setting on your browser? Have you tried from another machine? Does the OTRS server reply pings from your machine? Greetings, Leonardo Certuche On Thu, Jul 9, 2009 at 11:21 AM, Brad Gayler wrote: > I am getting an error because internet explorer times out saying > ‘Inter

Re: [otrs] Login Account cannot be accessed

I am getting an error because internet explorer times out saying ‘Internet Explorer cannot display the webpage. The account shows up in Users, I can reset the password under ‘Lost Password?’, and I am still receiving e-mail notifications. There is nothing in the Apache log file and there is no

Re: [otrs] Login Account cannot be accessed

Hi Brad, What kind of timeout error do you get? Is there something in the Apache error log or the OTRS error log? Are you using authentication against LDAP or AD? Kind regards, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl On Thu, Jul 9, 2009 at 16:5

[otrs] Login Account cannot be accessed

I cannot get my agent account to login. Am using OTRS 2.3.4 with MySQL on windows 2003 server All others are able to logon, but I get a timeout error when I try. Is there something locking it up? Can anyone help with this? bgay...@tdpcorp.com

[otrs] New ticket notification = yes (by default)

Hello everybody,I am trying to find the way to configure: Preferences/ New ticket notification = *yes* (by default) Anyone already try it? Thanks in advance Raoul - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: ht

Re: [otrs] How to create tickets to repeating tasks?

Hi, Using some kind of shell or preformatted text and creating ticket by cron ? I've took this from eg. in INSTALL file realsed with my OTRS distro: 'cat /opt/otrs/doc/test-email-1.box | /opt/otrs/bin/PostMaster.pl' On Thu, Jul 9, 2009 at 4:27 PM, Le machito wrote: > Hello again :)Usually, in t

[otrs] How to create tickets to repeating tasks?

Hello again :)Usually, in the helpdesk day to day work we have some repeating tasks like to install groups of Pcs. (50 Pcs = 50 tickets) Which function or method do you use in order to don't recreate many time the same ticket in OTRS? Thanks in advance for your help Raoul --

Re: [otrs] Help on Survey module.

Hi Pablo Not necessary that SendPeriod value should be between 0 to 1. We can still set it to 0 and it does send mail when agent close the ticket - nilesh Pablo Graterol Sent by: otrs-boun...@otrs.org 07/07/2009 01:53 PM Please respond to "User questions and discussions about OTRS." To "

Re: [otrs] Problems with ODBC and Ms SQL

Hi Afshar, >We are using OTRS in MS Windows platform with MS SQL database and have >not any problem till now. What's your problem with MS SQL? just to make sure that we are talking about the same configuration: The OTRS is currently running on a debian server. Did you install OTRS on the win