Re: [otrs] How can I disable a module?

Then comment the right lines on the /opt/otrs/Kernel/Config/Defaults.pm file, they're: $Self->{'Frontend::Module'}->{'AdminUserGroup'} = { Group=> ['admin'], Description => 'Admin', Title=> 'Users <-> Groups', NavBarName => 'Admin', Na

Re: [otrs] How can I disable a module?

Yes of course, but it seems like my actions are not considered by otrs. The entry is still checked and also when I click the little pencil to reset the settings nothing occurs. > From: leonardo.certu...@itcon-ltda.com > Date: Wed, 15 Jul 2009 17:26:43 +0100 > To

Re: [otrs] Delete a ticket?

Leonardo, Thanks for your reply. I will give it a try. Thanks, Kirby From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Leonardo Certuche Sent: Wednesday, July 15, 2009 9:25 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Delete a ticket? Hi, You can

Re: [otrs] How can I disable a module?

did you click on the update button on the bottom of the screen? that way your change is saved ;) Leonardo Certuche On Wed, Jul 15, 2009 at 5:22 PM, Mohamed-Amine Kadimi wrote: > > Hi > > Thank you for your reply; I already unchecked the entry you said, but now I > have a weird thing... when I

Re: [otrs] Delete a ticket?

Hi, You can use the Generic Agent /otrs/index.pl?Action=AdminGenericAgent to delete tickets. If you want to reset the ticket counter as well, you can modify things at Ticket -> Core::Ticket under /otrs/index.pl?Action=AdminSysConfig such as the Ticket::Hook or the Ticket::NumberGenerator::MinCount

Re: [otrs] How can I disable a module?

Hi Thank you for your reply; I already unchecked the entry you said, but now I have a weird thing... when I go to SysConfig, the entry is checked and whenever I uncheck it and confirm, it is checked again when I reload the page. Also, the entry has no group, no title, and no description and I

[otrs] Delete a ticket?

Hi All, Is there any way to completely delete a ticket? We created quite a few "test" tickets while resolving an email issue and I would like to clean that up. Thanks. Kirby L. Fell Technology Coordinator Cambrian School District 4115 Jacksol Drive San Jose, CA 95124 P. 408-377-2103 Ext. 115

Re: [otrs] How can I disable a module?

Hi there, Go to sysconfig and do a search for AdminUserGroup, the only entry will be Frontend::Admin::ModuleRegistration Click on it and look again for AdminUserGroup, you'll se an entry called Frontend::Module###AdminUserGroup: ucheck it and that's it! Greetings, Leonardo Certuche 301 284 6250

Re: [otrs] [solved] Customer Ticket view

Hello Yevgeniy, are you still out there? Could you please let me know how you did this? Or anyone else ? thanks, -Alan On Mon, Jul 13, 2009 at 1:07 PM, Alan McKay wrote: > On Thu, Jun 18, 2009 at 7:07 AM, wrote: >> >> Solved. >> >>  The problem was that the only action by default on closing ti

[otrs] How can I disable a module?

Hi all I want to disable the module that lets you assign a group to a user. I managed to hide the "Users <-> Groups" menu link through SysConfig, but the module is still active if I type directly its url: http://host/otrs/index.pl?Action=AdminUserGroup. I saw in the demo system at otrs.com a

Re: [otrs] Hello and first question

Sorry that i didn't answer before, i've been busy. I haven't tried all the changes because i did something really stupid and changed the URL of the OTRS via web and now i'm trying to solve the redirection problem; as soon as i have the system working fine i'll let you know how it worked. En

[otrs] How to track a ticket?

Hello Everyone, I was wondering if there is a way to export the status and queue of ticket by its number. Indeed we have a workflow which make us move ticket through different queues. For instance, I'd like to write a script to track where is my ticket # anytime (which queue) and make

[otrs] Error Message when clicking submit

Hi, Has anyone ever seen the following error message when trying to submit a new help desk ticket? Software error: No SASL mechanism found at D:/OTRS/otrs/Kernel/cpan-lib/Authen/SASL.pm line 73 For help, please send mail to the webmaster (newco...@cambrian.k12.ca.us

Re: [otrs] Automatic unlocking after moving ticket

Hi Frito, go to the [Administrator area], choose the [Queue] option, choose your target queue, click the [Change] button, set the [Unlock timeout] value to 1 minute only, save this change. Once a ticket will be moved to your target queue, it will be unlocked automatically by the system after 1 mi

[otrs] Add a new (global) search template

Hello List, how can i add a new global search template. If i save a search template now, itsonly valid for me and not the other users. Cheers, Mario - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs

[otrs] Notifications

Hi, When a ticket is mapped to a customer, how can I make the notifications go to the sender of the ticket, not the mapped customers standard email address? Thanks - Daniel - OTRS mailing list: otrs - Webpage: ht

Re: [otrs] Customer interface - Hidding messages

Hi Fernando, In TicketZoom you'll have your options on the right hand side of the screen. Choose for "Forward" under "Article". Here you can select "email-internal" which will make the email only visible to agents with permissions on the queue and not to customers. -- Michiel Beijen Software Consu