Re: [otrs] disable WYSIWYG editor?

Nathan Campbell wrote: Is that not set at the Config Options: Framework -> Core::Web Frontend::RichText:= No? Sure enough! I don't know how I missed that. My google-fu failed me, likely because I was looking for "WYSIWYG OTRS" instead of "richtext OTRS". Thanks :) ---

Re: [otrs] disable WYSIWYG editor?

Is that not set at the Config Options: Framework -> Core::Web Frontend::RichText:= No? Nathan Campbell Dallas Symphony Orchestra -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Mike Lewinski Sent: Tuesday, September 22, 2009 3:52 PM To: otrs@otrs

[otrs] disable WYSIWYG editor?

I really, really dislike the WYSIWYG editor. If plain text was good enough for my grandfather, it is good enough for me! Seriously, it causes problems, and does not add one single good thing to our ticketing experience. Does anyone know how we can get rid of it without downgrading? Have search

[otrs] 2.4.4 PGP

Hello, I am having some difficulties getting GNUPGP and OTRS 2.4.4 functioning properly. For starters, here is my setup: OTRS 2.4.4 Windows 2003 IIS 6 MSSQL 2005 GNUPG for Windows - 1.4.10b (latest Windows build I can find on their site) I also have Thunderbird and Enigmail installed to

Re: [otrs] Newbie questions

I'm very hesitant about running something on command line that I'd expect in the application to do without more information. It seems pretty low risk, but this is a production system. When does it typically run? What are the chances it will mess up the installation? (yes - I will take a backu

Re: [otrs] 2.4.4 HTML

So it looks like if there is an embedded or linked image in the HTML email, OTRS strips it out and displays the rest of the email as plain-text and attaches any inline images. Nathan Campbell Dallas Symphony Orchestra From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of

Re: [otrs] Mail setup OTRS - Windows XP

I just upgraded to 2.4.4 this week on a Windows install and the File logging is working fine for me. Has been working in previous versions as well, so I don't think there is a bug with OTRS. Sorry L I know that isn't much help. I can configure it through the Admin GUI just fine. Silly question, bu

Re: [otrs] OTRS is not sending e-mails

Thank you, this solved the problem. Agustín De: Bruno Rubio [mailto:bru...@wailuatech.com] Enviado el: lunes, 21 de septiembre de 2009 20:12 Para: adela...@inmagusa.com; User questions and discussions about OTRS. Asunto: RE: [otrs] OTRS is not sending e-mails under Admin | sysconfig |

[otrs] Sort order of tickets

Hi all, Would like to know how to sort the tickets in this way: The upper tickets must be the ones that hasn't had a* reply* longer from the OTRS agents. I have OTRS 2.4 thanks - OTRS mailing list: otrs - Webpage: http://otrs.o

Re: [otrs] Mail setup OTRS - Windows XP

I put this into Config.pm $Self->{'LogModule'} = 'Kernel::System::Log::File'; $Self->{'LogModule::LogFile'} = 'D:/OTRS/otrs/var/log/otrs.log'; It's supposed to work via Sys Config, but not for me. I don't know if this is an issue with the Windows version of OTRS or not Config

Re: [otrs] 2.4.4 HTML

It's supposed to be automatic. Fro me, most emails are shown in HTML. But some are still shown as text, with the HTML as a file attachment. So there's some issues with HTML still. Try sending emails from different sources. Maybe it doesn't like the HTML you're sending it. __