Robert,
That explains it! To use the Rich Text Editor and to be able to use
HTML in outgoing emails, you would need to upgrade to the 2.4
framework. Basically, it means you should install the 2.4 software,
and then do the upgrade from 2.1 > 2.2 > 2.3 > 2.4 with the included
scripts. Should be pret
Well, that´s te problem. I can open OTRS form any PC in out company with my
user account and I allways get to see the two broken images. Due to the
fact that Internet Explorer is our standard browser for the Software we
deploy every thing is tested on it. When I right click an see the
"properties"
Hi Markus,
Could it be as simple as a caching issue? If you'd open OTRS from
another PC with IE8, but with the same OTRS user account, would you
have the same broken images?
If you'd right-click on the images, and then select 'properties', you
can see the path to the images. What is it?
((enjoy)
Arnold,
* If you'd look in the OTRS log after you try to run the PHP script,
do you find anything useful there?
* Are you sure SOAP::Lite is installed on the OTRS box _for the
webserver user_? If you'd have installed it for instance using CPAN
using your 'arnold' account, it would be available for
Hello OTRS Friends,
I´ve run on a problem where I don´t really know how to fix it. First off
all the system specs:
- XEN VM -> CentOS 5.4 Final
- OTRS 2.4.5 (with Bug fixes)
- Apache 2
- Mod Perl
- IE 8 (showing the dead icons)
- FireFox & Opera & Safari (don´t show the dead icons)
(See attach
I've been trying to setup some events to achieve the following:
Initially i had created 1 free filed called CC.
Actually i want to send that ticket to whatever emailID send by customer in
CC filed.
I Tried setting Recipient:(Email based) as if
i tried to print that name in Body its showing it p
What does your messages log say when you run the code I provided?
-Original Message-
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Arnold Ligtvoet
Sent: Friday, 20 November 2009 10:25 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] SOAP troub
Hi James,
James Morgan wrote:
Check the mailing list archive - I posted a script that creates a new TN, opens
a new ticket, adds an article and links it to another ticket. It's in PHP, too.
James.
found that and tried it. Same error. Even on the init of the soapclient
I get that error, so
No worries,
I use Chrome + 2.4.4 so it's strange that the bulk action isn't working
out for you. I know in some other browsers I've had trouble with the
javascript that controls the bulk action stuff. Simple way to test if
your browser isn't correctly passing the tickets you've ticked is to
clic
If you're stuck, just edit the template and remove the type box and replace it
with a hidden from element.
James.
-Original Message-
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
patrick.dil...@aleris.com
Sent: Friday, 20 November 2009 7:16 AM
To: sarper.sari..
Check the mailing list archive - I posted a script that creates a new TN, opens
a new ticket, adds an article and links it to another ticket. It's in PHP, too.
James.
-Original Message-
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Michiel
Beijen
Sent: Friday,
Just replying to myself as an update.. this configuration does allow the
listing of customers and have added filter of
AlwaysFilter => '(objectclass=person)',
Auth still problematic for me - any pointers as to where I am going wrong?
W
2009/11/19 William Hamilton
> Hi we have LAM (LDAP Acc
Sarper,
Thanks for your reply. If I understand you correctly, you completely
remove the option for the customer to select a ticket type.
Unfortunately, we don't have the option to hide it completely.
I have made the 'default' type invalid, but the ' - ' continues to be the
default entry in the T
Michael,
Thanks for the welcome and the super fast response. :)
We’re using OTRS 2.1.3. Right now, when I attempt to include html mark-up in an
email response, or in a template for a response, when I receive my test email,
all the html content (well the < and > characters at least) are b
Hi,
In my phone ticket page I need to do something like the
CustomerSearchAutoComplete, but for services. I want to get data from a
description filed in service_customer_user table. How can I do this? Any
idea?
This is the CustomerSearchAutoCompleteDiv in AgentTicketPhone.dtl
I had errors when I tried to read stats.
After restart of server, I tried again to read stats, the stats page was
right.
But after querying a stat, it was very long, and I stopped the query by
stop browser button.
I have two errors :
=
Beste Michiel & Markus,
I checked to see if I was missing any modules:
/opt/otrs/bin/otrs.checkModules
o CGIok (v3.48)
o Date::Pcalcok (v1.2)
o Date::Format...ok (v2.22)
o DBIok (v1.601)
o DB
Hi Benjamin,
First of all, I saw many requests from you on the mailing list on one topic,
your issue with the auto reponses.
The very first of your mails was from Thursday 5 november and was responded
to within 13 hours by Olivier Sallou. [
http://lists.otrs.org/pipermail/otrs/2009-November/029187
Using 2.4.4
When an agent is ready to send a reply to a ticket and they spell check
it. The spellcheck doesn't seem to do anything, you can ignore and
replace words but these words are never changed in the reply so the
agent then has to manually change the words in the ticket.
Do other have a sim
Beste Arnold,
Please note that I am NOT knowledgeable in PHP, but I've taken an
example script I had and modified it a bit to demonstrate how you
could create a ticket via SOAP from PHP:
http://wiki.otrs-forum.de/index.php?title=Create_a_ticket_in_OTRS_from_PHP_via_RPC
Hope this helps,
((enjoy)
Dear Colleagues,
I need help on how i can upgrade my OTRS 2.4.3 to a higher version so that i
can use the Auto Responses <-> Queue and activate the Auto response. Thank you.
Benjamin
-
OTRS mailing list: otrs - Webpage
Hi,
I'm proud to join the OTRS community and I hope to be helpfully.
I've 3 questions :
1- How can I activate Ticket Expand View option for the customer's view. Our
biggest customer demand to have this view or we'll have to change our
tickets system. :-s I've already seen that question in the mail
Hi All
I hope someone can offer me some advice here.
I was expecting to get the following from a
Subject:: New ticket notification! ()
Hi ,
there is a new ticket in ""!
wrote:
:///index.pl?Action=AgentTicketZoom&TicketID=
But all I seem to get is what is listed below.
I would really app
Hi Robert,
Welcome to the OTRS community!
Yes, you can use HTML within replies and responses in OTRS. The only place
where we do not (yet) support HTML markup is in the event-based
notification.
Hope this helps,
((enjoy))
-
Michiel Beijen
R&D
OTRS AG
Norsk-Data-Str 1.
61352 Bad Homburg
Deutsch
Hi Arnold,
On Nov 18, 2009, at 5:28 PM,
wrote:
On Nov 17, 2009, at 2:05 PM,
wrote:
Can't call method "Dispatch" on an undefined value at
/opt/otrs/bin/cgi-bin/rpc-example.pl line 33.
I'm now at a point where I can create a new ticket via SOAP, but it
gets
no data (not even a TN if I l
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