Re: [otrs] email to queue

On 8 dec 2009, at 08:16, Michael Mayaka wrote: I've used pop3 with an exchange server..works perfect. Michael There is the possibility that the exchange admin has disabled pop3 access. So the OP needs to talk to his exchange admin. Arnold--

Re: [otrs] email to queue

I've used pop3 with an exchange server..works perfect. Michael - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/ot

Re: [otrs] email to queue

Hi Micheal, Thank you so much for your mail. I dun have any email setup in Admin>Postmaster Mail Account, I tried to setup my email but there is only pop3 and IMAP option, mine is an exchange account how do I add it in? Thanks. Regards, Zak From: otrs-boun...@otrs.org [mailto:otrs-boun...@otr

Re: [otrs] email to queue

Have you set up the e-mail under Admin>Postmaster Mail Account? Michael From: Mohamed Zakaria To: User questions and discussions about OTRS. Sent: Tue, 8 December, 2009 9:03:40 Subject: [otrs] email to queue Hi, In my OTRS system, I am able to sent emails out. I have a few queues setup

[otrs] email to queue

Hi, In my OTRS system, I am able to sent emails out. I have a few queues setup and all the queues are linked to the same email address. When I send a email to that email , it does not auto-generate a ticket anywhere. How do I overcome this? Regards, Zak ###

[otrs] How not to allow customer to choose SLA?

Hi, I would like to hide SLA field from Frontend::Customer::Ticket::ViewNew, but I can not see such option in SysConfig. Is there another way to do it? -- regards, Mikhail - OTRS mailing list: otrs - Webpage: http://otrs.org/ Ar

Re: [otrs] Problem with "Next ticket state"

Hi! yes, unfortunately. It's already fixed http://bugs.otrs.org/show_bug.cgi?id=4433 Just upgrade Kernel/Modules/AgentTicketCompose.pm new revision: 1.81.2.3 http://source.otrs.org/viewvc.cgi/otrs/Kernel/Modules/AgentTicketCompose.pm?revision=1.81.2.3&view=co And it should work fine. I a

[otrs] error OTRS-CGI-10 000020D6: SvcErr: DSID-031006CC, problem 5012 (DIR_ERROR), data 0

Can anyone help me with this error : Mon Dec 7 13:56:28 2009 error OTRS-CGI-10 20D6: SvcErr: DSID-031006CC, problem 5012 (DIR_ERROR), data 0 Mon Dec 7 13:56:28 2009 error OTRS-CGI-10 20D6: SvcErr: DSID-031006CC, problem 5012 (DIR_ERROR), data 0 Mon Dec 7 13:56:28 2009 error O

Re: [otrs] Raw queue ticket generation stopping

Hi Rupa, An e-mail will become a ticket (or added to a ticket) as soon as received. So the ticketed will be created as soon as received. Just disable the customer reply on the raw-queue and have an email sent when moved to the other queue. Met vriendelijke groet, Niels L.M. van Adrichem ITCall

Re: [otrs] Raw queue ticket generation stopping

Hi Niels Thanks for the responce a) Name given :-) b) I have disabled the auto responce of RAW queue , I receive the emails which cutomers send to the otrs system in RAW queue , when I see the history , the first Action is New ticket , Comment is New Ticket [200912041042] created

[otrs] notifications' sender

Hi. We need to get all outbound emails sent by agents appear in the mailbox. I'm aware of the BCC feature, but we have some rights restrictions among agents, and this means all of them will see all sent emails, which is not an option. I set up a notification with the text of a sent email, but i

Re: [otrs] Raw queue ticket generation stopping

Just a few brief tips. a) Don't post anonymously. b) Read the manual. An e-mail HAS to be within a ticket. Maybe you can disable the automatic response on the RAW queue, and send one when the ticket (not e-mail) is being moved. Though I still don't think that you get the idea of the