I've been seeing quite a few of these entries in my otrs log. Can anyone
tell me what they are? Should I be concerned?
References the "OTRS-CGI-10" facility in the log entry list if that helps
any.
Thanks,
Calvin
-
OTRS mailing l
I would like to do something similar, such as routing to a queue based on a
particular ldap attribute.
- Message from moonshi...@retn.net -
Date: Fri, 12 Feb 2010 10:45:43 +0300
From: Gazizov Andrey
Reply-To: "User questions and discussions about OTRS."
Subject: [otrs] Tick
We would like to include selected free text fields in the dashboard view. Too
many users are putting in highly detailed subjects like "Computer Help"
*sigh*...
Can someone point me in the right direction as to where this could be
configured? Is it even possible?
--
Jefferson K Davis
Tec
Hi Michiel,
Well, that is the problem actually, no errors showing up either in Web
Server logs or in /var/adm/messages. In both instances same thing happened.
I just can't pinpoint where the problem is. The following URI's are set up
for CGI directories and Document Directories:
CGI : /otrs def
Hi Theofanis,
Personally I haven't had any experience of that. Although if you're thinking
of doing asset management you may want to look into the OTRS:ITSM module
which encompasses a CMDB, if you know a bit of mysql then no doubt you can
import the relevant data, or maybe produce an interface int
All locked tickets by any agent, by any queue.
On Fri, Feb 12, 2010 at 1:50 PM, Guillaume Rehm wrote:
> Hi,
>
> This feature enable to just showing agent's locked tickets or all locked
> tickets in queues ?
>
> Le 12/02/2010 13:24, jan.dre...@bertelsmann.de a écrit :
>
> *Great david. works like
Hi,
This feature enable to just showing agent's locked tickets or all locked
tickets in queues ?
Le 12/02/2010 13:24, jan.dre...@bertelsmann.de a écrit :
/Great david. works like expected. Thanks!/
Gruß
Jan Dreyer
So, any info in your web servers' error log?
Best to check there first before switching your database :D
BTW You mentioned you used Sun Java Web server, and that's all good and
stuff, but I guess most users will have either Apache or Microsoft IIS. I
don't say that it will not work, just I do not
Did it. Thanks VERY MUCH.Do you know how i can integrate a hardware inventory app in otrs like ocs-ng???I just want to assign each customer his hardware and be able to open a ticket reffering to the specific hardware eah time.From: David Holder To: User questions and discussions about OTRS. Sent: T
Great david. works like expected. Thanks!
Gruß
Jan Dreyer
Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag
von David Holder
Gesendet: Freitag, 12. Februar 2010 10:29
An: User questions and discussions about OTRS.
Hello,
Currently running OTRs 2.4.5. I've added all possible permissions
(note, close, pending, customer, freetext, move, compose, responsible,
forward, and bounce) which is included by default to
$Self->{'System::Permission'}.
Also, given the appropriate roles access to the bounce feature for al
Hi folks,
I've been trying to set up a queue where agents update ticket status via
e-mail but when doing so, customer who created the ticket, does not get the
follow-up message as if the agent would have updated the ticket via OTRS web
interface.
I'm using OTRS 2.3.4 and have set up X-OTRS-Follow
Hi all
Kindly assist, I would like to send a ticket to multiple customers at
once using OTRS, or getting an option to choose and select more than
one customer and send the same ticket to them.
Thanks
Regards
Letty
--
Hi,
for now, all customer's requests are made by phone. So, engineer take call
and open a ticket with view phone.
Now I want to configure an automatic answer, as a return receipt, for all
queues.
And, in this answer, i want to an extract of the customer's ask.
I looked into OTRS notificatio
Hi Jan,
In OTRS sysconfig:
Config Options: Ticket -> Core::Ticket
Locate Ticket::ViewableLocks:
Click "new"
Add 'lock'
Then click the update button at the bottom of the page.
Regards,
David
On Fri, Feb 12, 2010 at 8:35 AM, wrote:
> Hi @ll,
>
> is it possible to show locked tickets in ag
Hi @ll,
is it possible to show locked tickets in agent's ticketview, too?
OTRS 2.3.4
Greetings
Jan Dreyer
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