[otrs] Found no ID for 3! in error log

I've been seeing quite a few of these entries in my otrs log. Can anyone tell me what they are? Should I be concerned? References the "OTRS-CGI-10" facility in the log entry list if that helps any. Thanks, Calvin - OTRS mailing l

Re: [otrs] Ticket Subject Rules

I would like to do something similar, such as routing to a queue based on a particular ldap attribute. - Message from moonshi...@retn.net - Date: Fri, 12 Feb 2010 10:45:43 +0300 From: Gazizov Andrey Reply-To: "User questions and discussions about OTRS." Subject: [otrs] Tick

[otrs] Including free text fields in dashboard view?

We would like to include selected free text fields in the dashboard view. Too many users are putting in highly detailed subjects like "Computer Help" *sigh*... Can someone point me in the right direction as to where this could be configured? Is it even possible? -- Jefferson K Davis Tec

Re: [otrs] no connection to syslog available

Hi Michiel, Well, that is the problem actually, no errors showing up either in Web Server logs or in /var/adm/messages. In both instances same thing happened. I just can't pinpoint where the problem is. The following URI's are set up for CGI directories and Document Directories: CGI : /otrs def

Re: [otrs] OTRS and Active Directory Authentication/Synchronization

Hi Theofanis, Personally I haven't had any experience of that. Although if you're thinking of doing asset management you may want to look into the OTRS:ITSM module which encompasses a CMDB, if you know a bit of mysql then no doubt you can import the relevant data, or maybe produce an interface int

Re: [otrs] Show locked Tickets in AgentTicketQueue

All locked tickets by any agent, by any queue. On Fri, Feb 12, 2010 at 1:50 PM, Guillaume Rehm wrote: > Hi, > > This feature enable to just showing agent's locked tickets or all locked > tickets in queues ? > > Le 12/02/2010 13:24, jan.dre...@bertelsmann.de a écrit : > > *Great david. works like

Re: [otrs] Show locked Tickets in AgentTicketQueue

Hi, This feature enable to just showing agent's locked tickets or all locked tickets in queues ? Le 12/02/2010 13:24, jan.dre...@bertelsmann.de a écrit : /Great david. works like expected. Thanks!/ Gruß Jan Dreyer

Re: [otrs] no connection to syslog available

So, any info in your web servers' error log? Best to check there first before switching your database :D BTW You mentioned you used Sun Java Web server, and that's all good and stuff, but I guess most users will have either Apache or Microsoft IIS. I don't say that it will not work, just I do not

Re: [otrs] OTRS and Active Directory Authentication/Synchronization

Did it. Thanks VERY MUCH.Do you know how i can integrate a hardware inventory app in otrs like ocs-ng???I just want to assign each customer his hardware and be able to open a ticket reffering to the specific hardware eah time.From: David Holder To: User questions and discussions about OTRS. Sent: T

Re: [otrs] Show locked Tickets in AgentTicketQueue

Great david. works like expected. Thanks! Gruß Jan Dreyer Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von David Holder Gesendet: Freitag, 12. Februar 2010 10:29 An: User questions and discussions about OTRS.

[otrs] Enable the bounce feature in OTRS?

Hello, Currently running OTRs 2.4.5. I've added all possible permissions (note, close, pending, customer, freetext, move, compose, responsible, forward, and bounce) which is included by default to $Self->{'System::Permission'}. Also, given the appropriate roles access to the bounce feature for al

[otrs] customer Follow-Up notificatio after agent update via e-mail

Hi folks, I've been trying to set up a queue where agents update ticket status via e-mail but when doing so, customer who created the ticket, does not get the follow-up message as if the agent would have updated the ticket via OTRS web interface. I'm using OTRS 2.3.4 and have set up X-OTRS-Follow

[otrs] Sending one ticket to multiple customer at a time in OTRS

Hi all Kindly assist, I would like to send a ticket to multiple customers at once using OTRS, or getting an option to choose and select more than one customer and send the same ticket to them. Thanks Regards Letty --

[otrs] auto answers and return receipt

Hi, for now, all customer's requests are made by phone. So, engineer take call and open a ticket with view phone. Now I want to configure an automatic answer, as a return receipt, for all queues. And, in this answer, i want to an extract of the customer's ask. I looked into OTRS notificatio

Re: [otrs] Show locked Tickets in AgentTicketQueue

Hi Jan, In OTRS sysconfig: Config Options: Ticket -> Core::Ticket Locate Ticket::ViewableLocks: Click "new" Add 'lock' Then click the update button at the bottom of the page. Regards, David On Fri, Feb 12, 2010 at 8:35 AM, wrote: > Hi @ll, > > is it possible to show locked tickets in ag

[otrs] Show locked Tickets in AgentTicketQueue

Hi @ll, is it possible to show locked tickets in agent's ticketview, too? OTRS 2.3.4 Greetings Jan Dreyer - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: h