Hi Michiel, Well, that is the problem actually, no errors showing up either in Web Server logs or in /var/adm/messages. In both instances same thing happened. I just can't pinpoint where the problem is. The following URI's are set up for CGI directories and Document Directories:
CGI : /otrs defined as /opt/otrs/bin/cgi-bin Document Directory: /otrs-web defined as /opt/otrs/var/http/htdocs I am not sure if it is web server's fault here. It could very well be. Most of our company stuff runs on this web server, our company web site, test bugzilla install, and bunch of other stuff. Any input will be greatly appreciated... Thanks. On Fri, Feb 12, 2010 at 7:41 AM, Michiel Beijen <michiel.bei...@otrs.com>wrote: > So, any info in your web servers' error log? > Best to check there first before switching your database :D > > BTW You mentioned you used Sun Java Web server, and that's all good and > stuff, but I guess most users will have either Apache or Microsoft IIS. I > don't say that it will not work, just I do not make any promises either... > > > -- > Michiel Beijen > R&D > > Follow me on Twitter: @otrsnl [https://twitter.com/otrsnl] > > OTRS AG > Norsk-Data-Str 1. > 61352 Bad Homburg > Germany > > T: +31 (0) 6457 42418 > F: +49 (0) 9421 56818-18 > I: http://www.otrs.com/ > > Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT > ID: DE256610065 > Chairman: Burchard Steinbild, Managing Board: André Mindermann > > CU@ CeBIT 2010 in Hannover (Germany) and get to know more about OTRS at > booth no. C37, in hall 2 from March 2-6, 2010! http://bit.ly/4qLvqm > > > On Thu, Feb 11, 2010 at 8:40 PM, Deniz Rende <deniz.re...@gmail.com>wrote: > >> If setting to file does work, then it's something with the Syslog setup >>> on your system or the Syslog config in OTRS. Please review the options >>> available via SysConfig. >> >> >> Thanks Michiel, that seems to be working but now I am running into another >> problem. >> I go to http://server/otrs/index.pl and I am greeted with the login >> page. I enter my default user name as "r...@localhost" and password >> "root", It seems to try to connect but finally the browser gives up with the >> following: >> >> The connection was reset >> The connection to the server was reset while the page was loading. >> # The site could be temporarily unavailable or too busy. Try again in a >> few >> moments. >> >> # If you are unable to load any pages, check your computer's network >> connection. >> >> # If your computer or network is protected by a firewall or proxy, make >> sure >> that Firefox is permitted to access the Web. >> >> I clean up cookies, restart the server instance, restart the database >> again same thing with no luck. >> >> I was using mysql database but I changed to postgres. In both instances I >> get the same thing. >> >> Any ideas? >> >> Thanks.. >> Deniz. >> >> >> On Thu, Feb 11, 2010 at 10:17 AM, Michiel Beijen <michiel.bei...@otrs.com >> > wrote: >> >>> Hi Deniz. >>> >>> Syslog is the default for OTRS, so if you just remove that from your >>> Config.pm it will still use it. >>> >>> Please try and set it explicitly to Logfile by adding these lines to >>> Config.pm: >>> >>> >>> $Self->{'LogModule::LogFile'} = '/tmp/otrs.log'; >>> $Self->{'LogModule'} = 'Kernel::System::Log::File'; >>> >>> If setting to file does work, then it's something with the Syslog setup >>> on your system or the Syslog config in OTRS. Please review the options >>> available via SysConfig. >>> -- >>> Michiel Beijen >>> R&D >>> >>> Follow me on Twitter: @otrsnl [https://twitter.com/otrsnl] >>> >>> OTRS AG >>> Norsk-Data-Str 1. >>> 61352 Bad Homburg >>> Germany >>> >>> T: +31 (0) 6457 42418 >>> F: +49 (0) 9421 56818-18 >>> I: http://www.otrs.com/ >>> >>> Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, >>> VAT ID: DE256610065 >>> Chairman: Burchard Steinbild, Managing Board: André Mindermann >>> >>> CU@ CeBIT 2010 in Hannover (Germany) and get to know more about OTRS at >>> booth no. C37, in hall 2 from March 2-6, 2010! http://bit.ly/4qLvqm >>> >>> >>> >>> On Thu, Feb 11, 2010 at 1:08 AM, Deniz Rende <deniz.re...@gmail.com>wrote: >>> >>>> Hi Leonardo, >>>> >>>> I do have Config.pm files in the following locations: >>>> >>>> /opt/otrs/Kernel/Config.pm.dist >>>> /opt/otrs/Kernel/Config.pm >>>> /opt/otrs/Kernel/System/Config.pm >>>> /opt/otrs/Kernel/Modules/AdminSysConfig.pm >>>> >>>> I also have syslog enabled in the zone: >>>> >>>> r...@zotrs# svcs -a | grep system-log >>>> online 14:38:47 svc:/system/system-log:default >>>> >>>> I commented out >>>> $Self->{'LogModule'} = 'Kernel::System::Log::SysLog'; >>>> in /opt/otrs/Kernel/Config.pm and restarted the server instance, but I >>>> did not have any luck. >>>> >>>> I am not sure what I am missing here.. >>>> >>>> >>>> On Wed, Feb 10, 2010 at 3:56 PM, Leonardo Certuche < >>>> leonardo.certu...@itcon-ltda.com> wrote: >>>> >>>>> Hi, >>>>> >>>>> Just shooting in the dark here: >>>>> >>>>> Syslog is not the only option to store OTRS logs, at the point you >>>>> reached, I guess you already have a Config.pm file, have you checked it? >>>>> mine looks like this and I'm using syslog, I guess if you don't have >>>>> syslog >>>>> enabled on your box, you could get rid of the second line and then run >>>>> again >>>>> installer.pl to see what happens >>>>> >>>>> $Self->{'LogModule::LogFile'} = '/tmp/otrs.log'; >>>>> $Self->{'LogModule'} = 'Kernel::System::Log::SysLog'; >>>>> >>>>> Hope it helps, >>>>> >>>>> Leonardo Certuche >>>>> >>>>> >>>>> On Wed, Feb 10, 2010 at 4:11 PM, Deniz Rende <deniz.re...@gmail.com>wrote: >>>>> >>>>>> Hi Folks, >>>>>> >>>>>> I installed otrs on a Solaris 10 x86 zone with ActivePerl 5.10 solaris >>>>>> pkg. The installation went smoothly and I was able to set up mysql >>>>>> database >>>>>> through gui. At the end of the 4'th step, when I try to go to the link >>>>>> provided, I face with the following error: >>>>>> >>>>>> Software error: >>>>>> >>>>>> no connection to syslog available >>>>>> - unix dgram connect: Socket operation on non-socket at >>>>>> ../..//Kernel/System/Log/SysLog.pm line 63 >>>>>> >>>>>> For help, please send mail to this site's webmaster, giving this >>>>>> error message and the time and date of the error. >>>>>> >>>>>> >>>>>> I did some search on the list but I could not find an answer to solve >>>>>> the problem. >>>>>> >>>>>> I am using Sun Java Web Server 7.0 and I have the following warnings >>>>>> from the error logs: >>>>>> >>>>>> 10/Feb/2010:15:01:53 warning for host 192.168.1.100 trying to GET >>>>>> /otrs/index.pl, /opt/otrs/bin/cgi-bin/index.pl reports: CORE4385: >>>>>> stderr: [Wed Feb 10 15:01:53 2010] index.pl: DBD::mysql::db do >>>>>> failed: Unknown system variable 'NAMES' at >>>>>> /opt/otrs/bin/cgi-bin/../../Kernel/System/DB.pm line 427. >>>>>> 10/Feb/2010:15:01:53 warning for host 192.168.1.100 trying to GET >>>>>> /otrs/index.pl, /opt/otrs/bin/cgi-bin/index.pl reports: CORE4385: >>>>>> stderr: [Wed Feb 10 15:01:53 2010] index.pl: no connection to syslog >>>>>> available >>>>>> 10/Feb/2010:15:01:53 warning for host 192.168.1.100 trying to GET >>>>>> /otrs/index.pl, /opt/otrs/bin/cgi-bin/index.pl reports: CORE4385: >>>>>> stderr: [Wed Feb 10 15:01:53 2010] index.pl: - unix dgram connect: >>>>>> Socket operation on non-socket at ../..//Kernel/System/Log/SysLog.pm >>>>>> line 63 >>>>>> >>>>>> >>>>>> Here is what I am using >>>>>> >>>>>> r...@zotrs# cat /etc/release >>>>>> Solaris 10 10/09 s10x_u8wos_08a X86 >>>>>> ..... >>>>>> r...@zotrs# perl -v >>>>>> >>>>>> This is perl, v5.10.1 built for x86-solaris-thread-multi >>>>>> (with 2 registered patches, see perl -V for more detail) >>>>>> .... >>>>>> >>>>>> OTRS 2.4.7 Source Downloaded from otrs.org >>>>>> >>>>>> Modules: >>>>>> o CGI............................ok (v3.45) >>>>>> o Date::Pcalc....................ok (v1.2) >>>>>> o Date::Format...................ok (v2.24) >>>>>> o DBI............................ok (v1.607) >>>>>> o DBD::mysql.....................ok (v4.013) >>>>>> o Digest::MD5....................ok (v2.39) >>>>>> o Crypt::PasswdMD5...............ok (v1.3) >>>>>> o LWP::UserAgent.................ok (v5.829) >>>>>> o Encode::HanExtra...............Not installed! (Optional - >>>>>> Required to >>>>>> handl >>>>>> e mails with several Chinese character sets.) >>>>>> o IO::Scalar.....................ok (v2.110) >>>>>> o IO::Wrap.......................ok (v2.110) >>>>>> o MIME::Base64...................ok (v3.08) >>>>>> o Mail::Internet.................ok (v2.04) >>>>>> o MIME::Tools....................ok (v5.427) >>>>>> o Net::DNS.......................ok (v0.66) >>>>>> o Net::POP3......................ok (v2.29) >>>>>> o Mail::POP3Client...............ok (v2.18 ) >>>>>> o IO::Socket::SSL.............ok (v1.31) >>>>>> o Net::IMAP::Simple..............ok (v1.17) >>>>>> o Net::IMAP::Simple::SSL......ok (v1.3) >>>>>> o Net::SMTP......................ok (v2.31) >>>>>> o Authen::SASL................ok (v2.12) >>>>>> o Net::SMTP::SSL..............ok (v1.01) >>>>>> o Net::LDAP......................Not installed! (Optional - >>>>>> Required for directory authentication.) >>>>>> o GD.............................ok (v2.44) >>>>>> o GD::Text....................ok (v0.86) >>>>>> o GD::Graph...................ok (v1.44) >>>>>> o GD::Graph::lines............ok (v1.15) >>>>>> o GD::Text::Align.............ok (v1.18) >>>>>> o PDF::API2......................ok (v0.73) >>>>>> o Compress::Zlib..............ok (v2.02) >>>>>> o SOAP::Lite.....................ok (v0.710.10) >>>>>> o XML::Parser....................ok (v2.36) >>>>>> >>>>>> >>>>>> What seems to be the problem? Any ideas? >>>>>> >>>>>> Please let me know if I need to supply any other information. >>>>>> >>>>>> Thanks. >>>>>> >>>>>> >>>>>> -- >>>>>> Deniz Rende >>>>>> E-mail: deniz.re...@gmail.com >>>>>> Phone: +1 (224) 789-UNIX (8649) >>>>>> Mobile: +1 (816) 213-2139 >>>>>> Web: http://www.deniz-rende.com/blog >>>>>> >>>>>> >>>>>> --------------------------------------------------------------------- >>>>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>>>> Archive: http://lists.otrs.org/pipermail/otrs >>>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>>>> >>>>>> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >>>>>> http://www.otrs.com/en/support/enterprise-subscription/ >>>>>> >>>>> >>>>> >>>>> --------------------------------------------------------------------- >>>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>>> Archive: http://lists.otrs.org/pipermail/otrs >>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>>> >>>>> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >>>>> http://www.otrs.com/en/support/enterprise-subscription/ >>>>> >>>> >>>> >>>> >>>> -- >>>> Deniz Rende >>>> E-mail: deniz.re...@gmail.com >>>> Phone: +1 (224) 789-UNIX (8649) >>>> Mobile: +1 (816) 213-2139 >>>> Web: http://www.deniz-rende.com/blog >>>> >>>> >>>> --------------------------------------------------------------------- >>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>> Archive: http://lists.otrs.org/pipermail/otrs >>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>> >>>> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >>>> http://www.otrs.com/en/support/enterprise-subscription/ >>>> >>> >>> >>> --------------------------------------------------------------------- >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> >>> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >>> http://www.otrs.com/en/support/enterprise-subscription/ >>> >> >> >> >> -- >> Deniz Rende >> E-mail: deniz.re...@gmail.com >> Phone: +1 (224) 789-UNIX (8649) >> Mobile: +1 (816) 213-2139 >> Web: http://www.deniz-rende.com/blog >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >> http://www.otrs.com/en/support/enterprise-subscription/ >> > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > -- Deniz Rende E-mail: deniz.re...@gmail.com Phone: +1 (224) 789-UNIX (8649) Mobile: +1 (816) 213-2139 Web: http://www.deniz-rende.com/blog
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