So, any info in your web servers' error log? Best to check there first before switching your database :D
BTW You mentioned you used Sun Java Web server, and that's all good and stuff, but I guess most users will have either Apache or Microsoft IIS. I don't say that it will not work, just I do not make any promises either... -- Michiel Beijen R&D Follow me on Twitter: @otrsnl [https://twitter.com/otrsnl] OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Germany T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com/ Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065 Chairman: Burchard Steinbild, Managing Board: André Mindermann CU@ CeBIT 2010 in Hannover (Germany) and get to know more about OTRS at booth no. C37, in hall 2 from March 2-6, 2010! http://bit.ly/4qLvqm On Thu, Feb 11, 2010 at 8:40 PM, Deniz Rende <[email protected]> wrote: > If setting to file does work, then it's something with the Syslog setup on >> your system or the Syslog config in OTRS. Please review the options >> available via SysConfig. > > > Thanks Michiel, that seems to be working but now I am running into another > problem. > I go to http://server/otrs/index.pl and I am greeted with the login page. > I enter my default user name as "r...@localhost" and password "root", It > seems to try to connect but finally the browser gives up with the following: > > The connection was reset > The connection to the server was reset while the page was loading. > # The site could be temporarily unavailable or too busy. Try again in a few > moments. > > # If you are unable to load any pages, check your computer's network > connection. > > # If your computer or network is protected by a firewall or proxy, make > sure > that Firefox is permitted to access the Web. > > I clean up cookies, restart the server instance, restart the database again > same thing with no luck. > > I was using mysql database but I changed to postgres. In both instances I > get the same thing. > > Any ideas? > > Thanks.. > Deniz. > > > On Thu, Feb 11, 2010 at 10:17 AM, Michiel Beijen > <[email protected]>wrote: > >> Hi Deniz. >> >> Syslog is the default for OTRS, so if you just remove that from your >> Config.pm it will still use it. >> >> Please try and set it explicitly to Logfile by adding these lines to >> Config.pm: >> >> >> $Self->{'LogModule::LogFile'} = '/tmp/otrs.log'; >> $Self->{'LogModule'} = 'Kernel::System::Log::File'; >> >> If setting to file does work, then it's something with the Syslog setup on >> your system or the Syslog config in OTRS. Please review the options >> available via SysConfig. >> -- >> Michiel Beijen >> R&D >> >> Follow me on Twitter: @otrsnl [https://twitter.com/otrsnl] >> >> OTRS AG >> Norsk-Data-Str 1. >> 61352 Bad Homburg >> Germany >> >> T: +31 (0) 6457 42418 >> F: +49 (0) 9421 56818-18 >> I: http://www.otrs.com/ >> >> Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT >> ID: DE256610065 >> Chairman: Burchard Steinbild, Managing Board: André Mindermann >> >> CU@ CeBIT 2010 in Hannover (Germany) and get to know more about OTRS at >> booth no. C37, in hall 2 from March 2-6, 2010! http://bit.ly/4qLvqm >> >> >> >> On Thu, Feb 11, 2010 at 1:08 AM, Deniz Rende <[email protected]>wrote: >> >>> Hi Leonardo, >>> >>> I do have Config.pm files in the following locations: >>> >>> /opt/otrs/Kernel/Config.pm.dist >>> /opt/otrs/Kernel/Config.pm >>> /opt/otrs/Kernel/System/Config.pm >>> /opt/otrs/Kernel/Modules/AdminSysConfig.pm >>> >>> I also have syslog enabled in the zone: >>> >>> r...@zotrs# svcs -a | grep system-log >>> online 14:38:47 svc:/system/system-log:default >>> >>> I commented out >>> $Self->{'LogModule'} = 'Kernel::System::Log::SysLog'; >>> in /opt/otrs/Kernel/Config.pm and restarted the server instance, but I >>> did not have any luck. >>> >>> I am not sure what I am missing here.. >>> >>> >>> On Wed, Feb 10, 2010 at 3:56 PM, Leonardo Certuche < >>> [email protected]> wrote: >>> >>>> Hi, >>>> >>>> Just shooting in the dark here: >>>> >>>> Syslog is not the only option to store OTRS logs, at the point you >>>> reached, I guess you already have a Config.pm file, have you checked it? >>>> mine looks like this and I'm using syslog, I guess if you don't have syslog >>>> enabled on your box, you could get rid of the second line and then run >>>> again >>>> installer.pl to see what happens >>>> >>>> $Self->{'LogModule::LogFile'} = '/tmp/otrs.log'; >>>> $Self->{'LogModule'} = 'Kernel::System::Log::SysLog'; >>>> >>>> Hope it helps, >>>> >>>> Leonardo Certuche >>>> >>>> >>>> On Wed, Feb 10, 2010 at 4:11 PM, Deniz Rende <[email protected]>wrote: >>>> >>>>> Hi Folks, >>>>> >>>>> I installed otrs on a Solaris 10 x86 zone with ActivePerl 5.10 solaris >>>>> pkg. The installation went smoothly and I was able to set up mysql >>>>> database >>>>> through gui. At the end of the 4'th step, when I try to go to the link >>>>> provided, I face with the following error: >>>>> >>>>> Software error: >>>>> >>>>> no connection to syslog available >>>>> - unix dgram connect: Socket operation on non-socket at >>>>> ../..//Kernel/System/Log/SysLog.pm line 63 >>>>> >>>>> For help, please send mail to this site's webmaster, giving this error >>>>> message and the time and date of the error. >>>>> >>>>> >>>>> I did some search on the list but I could not find an answer to solve >>>>> the problem. >>>>> >>>>> I am using Sun Java Web Server 7.0 and I have the following warnings >>>>> from the error logs: >>>>> >>>>> 10/Feb/2010:15:01:53 warning for host 192.168.1.100 trying to GET >>>>> /otrs/index.pl, /opt/otrs/bin/cgi-bin/index.pl reports: CORE4385: >>>>> stderr: [Wed Feb 10 15:01:53 2010] index.pl: DBD::mysql::db do failed: >>>>> Unknown system variable 'NAMES' at >>>>> /opt/otrs/bin/cgi-bin/../../Kernel/System/DB.pm line 427. >>>>> 10/Feb/2010:15:01:53 warning for host 192.168.1.100 trying to GET >>>>> /otrs/index.pl, /opt/otrs/bin/cgi-bin/index.pl reports: CORE4385: >>>>> stderr: [Wed Feb 10 15:01:53 2010] index.pl: no connection to syslog >>>>> available >>>>> 10/Feb/2010:15:01:53 warning for host 192.168.1.100 trying to GET >>>>> /otrs/index.pl, /opt/otrs/bin/cgi-bin/index.pl reports: CORE4385: >>>>> stderr: [Wed Feb 10 15:01:53 2010] index.pl: - unix dgram connect: >>>>> Socket operation on non-socket at ../..//Kernel/System/Log/SysLog.pm line >>>>> 63 >>>>> >>>>> >>>>> Here is what I am using >>>>> >>>>> r...@zotrs# cat /etc/release >>>>> Solaris 10 10/09 s10x_u8wos_08a X86 >>>>> ..... >>>>> r...@zotrs# perl -v >>>>> >>>>> This is perl, v5.10.1 built for x86-solaris-thread-multi >>>>> (with 2 registered patches, see perl -V for more detail) >>>>> .... >>>>> >>>>> OTRS 2.4.7 Source Downloaded from otrs.org >>>>> >>>>> Modules: >>>>> o CGI............................ok (v3.45) >>>>> o Date::Pcalc....................ok (v1.2) >>>>> o Date::Format...................ok (v2.24) >>>>> o DBI............................ok (v1.607) >>>>> o DBD::mysql.....................ok (v4.013) >>>>> o Digest::MD5....................ok (v2.39) >>>>> o Crypt::PasswdMD5...............ok (v1.3) >>>>> o LWP::UserAgent.................ok (v5.829) >>>>> o Encode::HanExtra...............Not installed! (Optional - Required >>>>> to >>>>> handl >>>>> e mails with several Chinese character sets.) >>>>> o IO::Scalar.....................ok (v2.110) >>>>> o IO::Wrap.......................ok (v2.110) >>>>> o MIME::Base64...................ok (v3.08) >>>>> o Mail::Internet.................ok (v2.04) >>>>> o MIME::Tools....................ok (v5.427) >>>>> o Net::DNS.......................ok (v0.66) >>>>> o Net::POP3......................ok (v2.29) >>>>> o Mail::POP3Client...............ok (v2.18 ) >>>>> o IO::Socket::SSL.............ok (v1.31) >>>>> o Net::IMAP::Simple..............ok (v1.17) >>>>> o Net::IMAP::Simple::SSL......ok (v1.3) >>>>> o Net::SMTP......................ok (v2.31) >>>>> o Authen::SASL................ok (v2.12) >>>>> o Net::SMTP::SSL..............ok (v1.01) >>>>> o Net::LDAP......................Not installed! (Optional - Required >>>>> for directory authentication.) >>>>> o GD.............................ok (v2.44) >>>>> o GD::Text....................ok (v0.86) >>>>> o GD::Graph...................ok (v1.44) >>>>> o GD::Graph::lines............ok (v1.15) >>>>> o GD::Text::Align.............ok (v1.18) >>>>> o PDF::API2......................ok (v0.73) >>>>> o Compress::Zlib..............ok (v2.02) >>>>> o SOAP::Lite.....................ok (v0.710.10) >>>>> o XML::Parser....................ok (v2.36) >>>>> >>>>> >>>>> What seems to be the problem? Any ideas? >>>>> >>>>> Please let me know if I need to supply any other information. >>>>> >>>>> Thanks. >>>>> >>>>> >>>>> -- >>>>> Deniz Rende >>>>> E-mail: [email protected] >>>>> Phone: +1 (224) 789-UNIX (8649) >>>>> Mobile: +1 (816) 213-2139 >>>>> Web: http://www.deniz-rende.com/blog >>>>> >>>>> >>>>> --------------------------------------------------------------------- >>>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>>> Archive: http://lists.otrs.org/pipermail/otrs >>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>>> >>>>> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >>>>> http://www.otrs.com/en/support/enterprise-subscription/ >>>>> >>>> >>>> >>>> --------------------------------------------------------------------- >>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>> Archive: http://lists.otrs.org/pipermail/otrs >>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>> >>>> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >>>> http://www.otrs.com/en/support/enterprise-subscription/ >>>> >>> >>> >>> >>> -- >>> Deniz Rende >>> E-mail: [email protected] >>> Phone: +1 (224) 789-UNIX (8649) >>> Mobile: +1 (816) 213-2139 >>> Web: http://www.deniz-rende.com/blog >>> >>> >>> --------------------------------------------------------------------- >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> >>> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >>> http://www.otrs.com/en/support/enterprise-subscription/ >>> >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >> http://www.otrs.com/en/support/enterprise-subscription/ >> > > > > -- > Deniz Rende > E-mail: [email protected] > Phone: +1 (224) 789-UNIX (8649) > Mobile: +1 (816) 213-2139 > Web: http://www.deniz-rende.com/blog > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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