Hi,
In my OTRS Config.pm file otrs log location provided is
/opt/otrs/var/log/otrs.log
But no logs are getting generated.
There is a log file at this location but is old
-rw-rw-r-- 1 otrs nogroup 5271 2010-02-05 04:40 procmail-2010-02.log
No new logs are generated since last restart.If I check
Hi,
Once esacalation time value is given in a queue and generic agent
(GenericAgent.pm) is set,where to configure email id to which the
ticket will be escalated.
Regards
Manish Ramteke
-
OTRS mailing list: otrs - Webpage: http://
OK I feel stupid... again.
Thanks. Having issues w/second instance responding via email to new tickets.
something in the cron or postmaster setup, I'm guessing...
- Message from marco.vann...@gmail.com -
Date: Thu, 18 Feb 2010 00:16:58 +0100
From: Marco Vannini
Reply-To:
Otrs looking for it in faq.otrs.org
Il giorno 18/feb/2010 00:15, "Jefferson Davis"
ha scritto:
I had found a howto for this... cannot locate it now.
Anyone know of location?
--
Jefferson K Davis
Technology and Information Systems Manager
Standard School District
1200 North Chester Ave
Bakersf
I had found a howto for this... cannot locate it now.
Anyone know of location?
--
Jefferson K Davis
Technology and Information Systems Manager
Standard School District
1200 North Chester Ave
Bakersfield, CA 93308
661.392.2110
Yes, server is best suited to the task since you don't end up with most
of the desktop packages that you wouldn't need.
-Original Message-
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Neil Grantham
Sent: Thursday, 18 February 2010 7:34 AM
To: OTRS Mailing list
Su
Sorry... i'm on phone... retrying ... i've cleared any other assignments and
defined only the default
Il giorno 17/feb/2010 23:20, "Leonardo Certuche" <
leonardo.certu...@itcon-ltda.com> ha scritto:
Hi,
Do you also have hand picked services per-customer? If I remember well, when
you have associa
I've cleared any other
Il giorno 17/feb/2010 23:20, "Leonardo Certuche" <
leonardo.certu...@itcon-ltda.com> ha scritto:
Hi,
Do you also have hand picked services per-customer? If I remember well, when
you have associated certain services to given customers, the Default
Services list does not app
Thanks Ralf
New to Linux! I will give this a go tomorrow
Neil
- Original Message
From: Ralf Hildebrandt
To: otrs@otrs.org
Sent: Wednesday, 17 February, 2010 22:10:29
Subject: Re: [otrs] Which OTRS download?!
* Neil Grantham :
> If I install Ubuntu Linux, which OTRS download do I need
Hi,
Do you also have hand picked services per-customer? If I remember well, when
you have associated certain services to given customers, the Default
Services list does not apply
Leonardo Certuche
On Wed, Feb 17, 2010 at 4:45 AM, Marco Vannini wrote:
> Hi all,
>
> we are trying to use the defa
* Neil Grantham :
> If I install Ubuntu Linux, which OTRS download do I need to get?!
Easy solution:
Install the otrs packages.
apt-get install otrs2
That also installs the dependencies.
If that version is not recent enough, deinstall and install the tarball
http://ftp.otrs.org/pub/otrs/otrs-2.4
If I install Ubuntu Linux, which OTRS download do I need to get?!
Thanks
Neil
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Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listin
2.4.6 on 7.2-RELEASE-p4 FreeBSD
-Original Message-
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Ralf
Hildebrandt
Sent: Wednesday, February 17, 2010 2:05 PM
To: otrs@otrs.org
Subject: Re: [otrs] Attachments encoding changing
* Barry McCall :
> A user attached an
Hi all
Is there any advantage to installing OTRS on to a Linux Server edition, or a
Linux Desktop edition?
Thanks
Neil
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OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubs
* Barry McCall :
> A user attached an htm document to a ticket. When opening the attachment
> within the ticket system it is fine and legible. When otrs disseminated
> the email with the attachment it changed a large quantity of the
> document to ascii and garble.
> I was wondering if anyone else
Hello All,
I've posted a couple questions on here and have received some very good
responses so thank you in advance.
I've seen this question posted a couple times, but have yet to see a
solution.
My problem is the blank subject every time a customer updates a ticket.
Is there some way to
A user attached an htm document to a ticket. When opening the attachment
within the ticket system it is fine and legible. When otrs disseminated
the email with the attachment it changed a large quantity of the
document to ascii and garble.
I was wondering if anyone else encountered this issue.
__
Hi there,
Let's explain what the situation I currently face.
A customer sends an email with attachments ...
The ticket is created with the attachments...
These attachments are confidential and we don't want them to appear on the
ticket.
Is there a way to hide or delete these attachments witho
Obviously, I meant, just click "History".
On Wed, Feb 17, 2010 at 2:17 PM, Michiel Beijen wrote:
> Hi Aron,
>
> Actually, this is recorded in the Ticket History, just click on the
> History link in a ticket and you can see it right away. There will be
> a line that lists the NewTicket action, wi
Hi Aron,
Actually, this is recorded in the Ticket History, just click on the
History link in a ticket and you can see it right away. There will be
a line that lists the NewTicket action, with the original user
creating the ticket.
I've had the request before from a customer to show the ticket cre
Hi all, I have 2 questions
1.) Is there a way how to set up a mail for each queue for example on which all
the notifications - regarding the ticket updates - are sent to ?
2.) Is there a way how to display the ticket view in customer interface by the
latest update time ? ie to see the most rec
Hi everyone,
The subject says it all, pretty much.
We currently create a lot of phone tickets and immediately assign them to an
employee. The downside to this approach is that it is not possible to see
which agent has actually handled the original call.
Is this information stored anywhere, and h
I realized whqat happened: I created a mail response, but never sent it
(because I lost connection). When I created the response, the ticket became
locked.
2010/2/17 Ralf Hildebrandt
> * Michiel Beijen :
> > Do you by any chance mean that the ticket is 'Locked'? If a ticket is
> > locked it does
I will be out of the office starting 02/17/2010 and will not return until
03/01/2010.
I will be on medical leave starting Wed Feb 17 and will return on Mon Mar
1. During my absence,
My Management delegate is Fayaz Syed available at 408-717-8925. Please
escalate all SAP, BI and HCM Issues to h
* Michiel Beijen :
> Do you by any chance mean that the ticket is 'Locked'? If a ticket is
> locked it does not show up in the Queue View, but you'd find an icon
> for "Locked Tickets" in the upper right hand corner of the interface.
> It should be right there.
Yes, but just creating it shouldn't
Do you by any chance mean that the ticket is 'Locked'? If a ticket is
locked it does not show up in the Queue View, but you'd find an icon
for "Locked Tickets" in the upper right hand corner of the interface.
It should be right there.
This will be considered your 'work list'; here you'll find the t
Hi,
Thanks for your answer but,
When I said users I mean agents not costumers, and can you give me a example?
I´m quit new in OTRS and not very familiar with Perl.
Best regards
João Zorro
Managed Services
...
Hello
I entered a newly created ticket, which imediatly blocked it. But I lost
net in the meanwhile, before I could perform any action, so I couldn't
follow the ticket, either anyone else. Question is: is there any way NOT to
block the ticket when we enter in it?
Thank you for any help
--
Neos
You could create a generic agent that opens up said ticket every day. Thus
you'd have just one ticket for the task, but this could be an advantage too,
depending on what the task implies.
Greets
Daniel
Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von Jason
B. Loven
Gese
Thanks both of you ;)
@ Michiel
Well you are right, but my boss just wants to know which Agent is
responible for which escalated Ticket. That all there is to the question ;)
The other way for us would be to have a feature like I asked in that Mail
"http://www.mail-archive.com/otrs@otrs.org/msg29
Hi all,
we are trying to use the default service for tickets but it does not seems
to work...
I've enabled core::ticket service and defined the default service in
customers users <-> services.
Is there anything else that I've to configure to st the defined service for
any ticket created (from al
Hi Arthur,
The link doesn't work?
Rosanna
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Arthur de Pauw
Sent: 11 February 2010 19:00
To: User questions and discussions about OTRS.
Subject: Re: [otrs] How to add extra info on Agent Dashboard
Hi,
You might
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