Re: [otrs] Additional Fields in Customer Interface

Hi, Sorry for late response. But the solution provided at the mentioned link is to add the new ticket attribute at the right hand side when a customer view the ticket. what I want to achieve is add the a new column * Customer Id* in customer front end interface so some one who is accessing the

Re: [otrs] Compose Answer (email)

Hi, On 01.03.2010, at 16:03, yuan ywong wrote: > I re-tested, and there is "empty answer" is avaiable of all of system > queue tickets, but unavailable of my own added queues. you will have to assign the answers to the new queue in the admin panel in "Responses <-> Queues" Nils Leideck -- N

Re: [otrs] Postmaster filter: how to do "not =" or "<>" ...

Hi, On 01.03.2010, at 17:07, Martignier, Philippe wrote: > I have to implement filters where the subject is not egal to FW: > How can I do that with the postmaster filter menu in the admin menu? > I tried : <> and ! but it does not work, what is the expression need to say > not = ? not tested

Re: [otrs] Installing

Hello Michiel! I have discovered that OTRS was not reporting back to itself its current version. I wanted to let you know how I fixed the problem in case someone else was having it. I had to edit Kernel/Package/Package.pm, line 1869 Where it says. my $CurrentFramework = $Self->{ConfigObject}->

[otrs] Changing the FROM datatype in the phone ticket screen

Hello OTRSer! We are ramping up usage of OTRS at my agency and I have had some requests to make changes to certain parts. In the OTRS ³Phone Ticket² screen, is it possible to specify a regular name in the ³From² field instead of an email address? Many thanks! Julian ---

Re: [otrs] Add items

Hi, By hand at /otrs/index.pl?Action=AgentITSMConfigItemAdd or using a CSV file at /otrs/index.pl?Action=AdminImportExport Leonardo Certuche On 1 March 2010 12:11, Mario Pellegrini wrote: > How do I add my computers and other parts?? > -

[otrs] /Escalation Since

Hi, I have a question: what is the meaning of this field in the escalation process: that I've found in admin console - notify By mail I received notifies like these: Escalated at:2010-03-01 17:08:39 Escalated since: 48m After 20 minutes Escalated at:2010-03-0

[otrs] Add items

How do I add my computers and other parts?? - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTI

Re: [otrs] Issues post upgrade from 2.3.4 to 2.4.7

Justin, Thanks for your feedback, however we fixed the performance issues. It was DNS resolution :( Other issues still outstanding. Regards On 25 February 2010 17:22, Justin Noel wrote: > Steve, > > When you created the new instance, did you use the same performance changes > from the old? >

[otrs] Dashboard - "New" tickets view - Show unlocked tickets only?

In the agent dashboard Is there a way to reconfigure the "New Tickets" object so that it only shows new tickets with an unlocked status? Thank you, Jason Loven Manager - Technical Services Computer Associates, Inc. 36 Thurber Blvd, Smithfield RI 02917 Phone: (401)232-2600, Fax: (401)232-7778 Emai

Re: [otrs] Open email attachment on ticket redirect to a login page

I am having this exact same issue. 2.3.4->2.4.7 upgrade Centos 5.4 with apache/mysql And when attachments are opened, you are redirected to login, and have to authenticate. Upon successful authentication, you are given the document. In my case, i am using AD auth (2 x seperate AD's, with a DB fa

[otrs] Postmaster filter: how to do "not =" or "<>" ...

Hi there, I have to implement filters where the subject is not egal to FW: How can I do that with the postmaster filter menu in the admin menu? I tried : <> and ! but it does not work, what is the expression need to say not = ? Many thanks Philippe Philippe Martignier Communications Divisi

[otrs] Open email attachment on ticket redirect to a login page

Hi I just upgraded from version 2.3.4 to 2.4.7. Most things work for me except , when I try to open an attachment on a ticket, it will be redirected to a login page. I tried login , select a role then the attachment can be downloaded. The previous version 2.3.4, didn't have this problem . As clic

Re: [otrs] Compose Answer (email)

I re-tested, and there is "empty answer" is avaiable of all of system queue tickets, but unavailable of my own added queues. 2010/3/1 yuan ywong : > I tried to move the tickets to queue "Raw", "empty answer" is avaiable > at Compose Answer. > The ticket is send from a non systemmail address. I do

Re: [otrs] Compose Answer (email)

I tried to move the tickets to queue "Raw", "empty answer" is avaiable at Compose Answer. The ticket is send from a non systemmail address. I don't know if them are "external email". 2010/3/1 Justin Noel : > Email responses are only available when you are clicked on the articles that > are "exter

Re: [otrs] Compose Answer (email)

Email responses are only available when you are clicked on the articles that are "external email". Are you sure you are on the first article from the customer? Justin Noel http://www.calendee.com On Sun, Feb 28, 2010 at 8:15 PM, yuan ywong wrote: > I create two Queues at my OTRS test system (2

Re: [otrs] Can somebody here tell me how i can hide a Queue from the customers frontend.

you have to use this: $Self->{'CustomerPanelOwnSelection'} = { 'Hosting' => 'Hosting', 'Housing' => 'Housing', 'Sales' => 'Sales', }; Queues othere than these are hidden -- Tommaso Calosi On 01/03/2010 14.13, ramana wrote: Hi Can somebody here tell me how i can hide a Queue from th

Re: [otrs] Package Translations: What is the right way?

Hi Konstantin, I'd just like to add that if you have BETTER translations for some words in the current Russian translation, it would be great if you can update the existing files and send them in, either via the bugzilla or via the Internationalization mailing list at http://lists.otrs.org - that

[otrs] Can somebody here tell me how i can hide a Queue from the customers frontend.

Hi Can somebody here tell me how i can hide a Queue from the customers frontend. Regards, Ramana - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.ot