I tried to move the tickets to queue "Raw", "empty answer" is avaiable at Compose Answer. The ticket is send from a non systemmail address. I don't know if them are "external email".
2010/3/1 Justin Noel <[email protected]>: > Email responses are only available when you are clicked on the articles that > are "external email". Are you sure you are on the first article from the > customer? > Justin Noel > http://www.calendee.com > > On Sun, Feb 28, 2010 at 8:15 PM, yuan ywong <[email protected]> wrote: >> >> I create two Queues at my OTRS test system (2.4.7), and assign its >> Systemaddress, and "empty answer" and "test answer" added to the queue >> response [Responses <-> Queue], but there is not "Compose >> Answeer(email) can let me repose all tickets at these two queues. can >> you tell me what happen with these two queues and how to fix. thanks >> much! >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >> http://www.otrs.com/en/support/enterprise-subscription/ > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
