I re-tested, and there is "empty answer" is avaiable of all of system queue tickets, but unavailable of my own added queues.
2010/3/1 yuan ywong <[email protected]>: > I tried to move the tickets to queue "Raw", "empty answer" is avaiable > at Compose Answer. > The ticket is send from a non systemmail address. I don't know if them > are "external email". > > > 2010/3/1 Justin Noel <[email protected]>: >> Email responses are only available when you are clicked on the articles that >> are "external email". Are you sure you are on the first article from the >> customer? >> Justin Noel >> http://www.calendee.com >> >> On Sun, Feb 28, 2010 at 8:15 PM, yuan ywong <[email protected]> wrote: >>> >>> I create two Queues at my OTRS test system (2.4.7), and assign its >>> Systemaddress, and "empty answer" and "test answer" added to the queue >>> response [Responses <-> Queue], but there is not "Compose >>> Answeer(email) can let me repose all tickets at these two queues. can >>> you tell me what happen with these two queues and how to fix. thanks >>> much! >>> --------------------------------------------------------------------- >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> >>> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >>> http://www.otrs.com/en/support/enterprise-subscription/ >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >> http://www.otrs.com/en/support/enterprise-subscription/ >> > --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
