Re: [otrs] Automatic CI export from CMDB on change

-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Hi Norbert, How we should run export to a specific ranges - CI - if a specific changes happened ? (API, or triggering a function, etc...) for this requirement you could use CI-events, which will probably be available in the next ITSM-release, or

[otrs] Errors since added new pending auto state

Hi fellow OTRS users and devs, Since we added a new pending auto state called pending auto open we get allot of errors in our log as below. Does any of you have an idea what is causing this and what a possible solution could be? Thanks in advance. [Tue Mar 23 14:10:50

Re: [otrs] ERROR: syntax error at or near )

Hi, Do you have this error after a modification of Config.opm ? In this case, maybe, you forgot a ; ! When do you have this error ? Always ? after which actions ? What is your OTRS version ? Le 23/03/2010 18:37, ricky adney a écrit : Hi, In my system log I see the error error OTRS-CGI-10

[otrs] Can OTRS use a proxy for the dashboard data?

The dashboard contains: Can't connect to: http://otrs.org/product.xml (500 Can't connect to otrs.org:80 (connect: timeout)) So, can OTRS use a proxy? -- Ralf Hildebrandt Geschäftsbereich IT | Abteilung Netzwerk Charité - Universitätsmedizin Berlin Campus Benjamin Franklin

Re: [otrs] Can OTRS use a proxy for the dashboard data?

Hi Ralf, yes you can! :) Admin Interface - SysConfig - Framework - Core::WebUserAgent - WebUserAgent::Proxy :) PS: After you changed SysConfig, use bin/otrs.CacheDelete.pl (because dashboard widgets are cached). -Martin On 24.03.2010, at 06:09, Ralf Hildebrandt wrote: The dashboard

Re: [otrs] Can OTRS use a proxy for the dashboard data?

* Martin Edenhofer m...@otrs.com: Hi Ralf, yes you can! :) Admin Interface - SysConfig - Framework - Core::WebUserAgent - WebUserAgent::Proxy :) PS: After you changed SysConfig, use bin/otrs.CacheDelete.pl (because dashboard widgets are cached). Thanks, it's working! -- Ralf

Re: [otrs] Can OTRS use a proxy for the dashboard data?

Hi Ralf, Admin Interface - SysConfig - Framework - Core::WebUserAgent - WebUserAgent::Proxy - Paolo - Original Message - From: Ralf Hildebrandt ralf.hildebra...@charite.de To: otrs@otrs.org Sent: Wednesday, March 24, 2010 11:09 AM Subject: [otrs] Can OTRS use a proxy for the

Re: [otrs] Active Directory extended

Hi Arnold, I have configured my otrs to set relations between role and agent from my AD. All my agents are member (or not) of AD groups (1 group = 1 OTRS role). And in config.pm I put to link role - agents to AD groups. In this case, after create roles, queues, groups, in OTRS, I manage my

[otrs] default agent list per queue

We are using OTRS 2.3.4 with ITSM 1.3 installed. I see that on many of our queues there will be 2 or 3 agents (out of a list of about 70) that automatically appear in the short list for the owner selection field (in the dropdown list) when creating a new incident ticket. Does anyone know where

Re: [otrs] ERROR: syntax error at or near )

Hi, I got this error when i added some system states to the database. The version of my OTRS is 2.4.7... I just added them with the INSERT INTO statements and didn't delete default states etc. Did i forget a step after adding the states to the database for example something i had to do in

[otrs] Customer LDAP Filter

I am trying to implement a filter for our setup. The LDAP tree I have access to for my customer base has a lot of non-person accounts but this is easily masked out by verifying that the mail field is the same as the UID+@domain.com so I am looking for something like the following: # Filter :

[otrs] Help needed in OTRS Notification

Hello, I have a question in OTRS Notification Event. Basically I have setup a Notification Event to send an email response to the customer when ever a ticket is completed and closed by the system. My company has about 4 domains which are setup with OTRS. Essentially, when any customer's ticket

Re: [otrs] R: Change Age in Ticket view

Hi Luca This change Works thanks My question is resolved. Bye Cordialmente Carlos Andrés Gallego Técnico Mesa de Ayuda EMTELCO S.A. Tel: 389 70 61 - 389 70 00 Ext 14215 Cra 43A # 25 A 69 E-mail: cgalle...@emtelco.com.co mailto:cgalle...@emtelco.com.co Medellín - Colombia NOTA

[otrs-de] Bereinigen der Datenbank

Hallo, mit der Zeit schleppt eine OTRS Installation Einträge mit, die das System unübersichtlich machen, z.B. alte oder fehlerhaft angelegte Queues die nicht benötigt werden. Leider kann man diese nur auf inaktiv setzen und nicht löschen. Besteht irgendeine Lösung solche alten Einträge

[otrs-de] Änderung der Zeit bis ein automatische s Logout durchgeführt wird

Hallo zusammen, in etlichen Hilfen habe ich nachgelesen, dass die Zeit bis zur Sessionbeendigung durch den Parameter Core::Session::SessionMaxTime festgelegt wird. Voreingestellt liegt er auf 57600 (Sekunden). Das wären insgesamt 40 Stunden bis ich rausgeworfen werde. Leider werde ich als