Guillaume,
Thanks for the help; Your suggestions got me on the right track! This is
what ended up working:
#Enable LDAP authentication for Customers / Users
$Self->{'Customer::AuthModule'} =
'Kernel::System::CustomerAuth::LDAP';
$Self->{'Customer::AuthModule::LDAP::Host'} =
'dc-gilroy-2.rcski
Could someone please point me to more detailed information about the
load settings facility on the sysconfig page?
I've scanned through the documentation, and although this is mentioned
it is not explained enough so that I can understand it.
This is handy for a customer specific package of settin
Already tried but in genericagent interface there's no way to set new
responsible.
Marco
> Hi,
>
> On 28.04.2010, at 12:10, nocl...@sysmic.it wrote:
>
>> we cannot find how to set a responsible on e-mail tickets, we need to
>> set
>> a different responsible based on the queue and email address.
Hi,
On 30.04.2010, at 09:54, Jan Johansson wrote:
>> Hangon... I just noticed that "empty answer" is indeed _empty_ when looking
>> in the database.
>> Them howcome that when i use empty answer, it has formatting? "Dear
>> [name] etc etc etc".
> Gh.. Becuase it is created from Salutati
Hi,
On 30.04.2010, at 16:09, Garren McKelvey wrote:
> I want to create a new button at the top of the dashboard. Similar to
> Dashboard, Ticket, Calendar, etc. And I want to link the button to an
> external site. I have a custom icon I can use also. Does anyone know what
> file I have to e
Hello great gurus of knowledge,
I completely forgot how to do this and I'm hitting a wall when I try to
remember.
I want to create a new button at the top of the dashboard. Similar to
Dashboard, Ticket, Calendar, etc. And I want to link the button to an
external site. I have a custom ico
Hi,
On 30.04.2010, at 09:49, An Me wrote:
> Core::Package
Package like Package Management
Look in Framework -> Core::Web
Remember that there is a Cache for the Dashboard so you need to wait a few
minutes afterwards.
Nils Leideck
--
Nils Leideck
Senior Consultant
nils.leid...@leidex.net
ni
Martignier, Philippe wrote :
Yes and no, what about a phone from a customer that is settled at
first level .. in that kind of case the customer doesn't have to give
his phone number
That's why I went with a dummy user.
In order to keep it simple, keep it easy :)
Hi Philippe,
you're right.
W
Hi,
Find in attached file my modifications. Do a compare file to understand
changes.
Hope this help
Le 29/04/2010 21:50, Ryan Miguel a écrit :
Guillaume,
I just tried changing the script to...
"cn=otrsagent,*cn*=users,dc=domain,dc=org"
instead of...
"cn=otrsagent,*ou*=users,dc=domain,dc=or
Alexander
Yes and no, what about a phone from a customer that is settled at first level
.. in that kind of case the customer doesn't have to give his phone number
That's why I went with a dummy user.
In order to keep it simple, keep it easy :)
Cheers
Philippe
World Intellectual Property Orga
Hi Nils,
Thanks for the link.
Regards,
An
On Fri, Apr 30, 2010 at 12:03 PM, Nils Leideck - ITSM <
nils.leid...@leidex.net> wrote:
>
> On 30.04.2010, at 02:29, An Me wrote:
>
> I checked out the demo at http://otrs-demo.otrs.com/otrs/index.pl to
> understand about types.
> I saw the types listed
>Hangon... I just noticed that "empty answer" is indeed _empty_ when looking in
>the database.
>
>Them howcome that when i use empty answer, it has formatting? "Dear [name]
>etc etc etc".
Gh.. Becuase it is created from Salutation and Signature... *doh*
Sorry folks
Hi Nils,
There is a proxy set in our lab...so I have no option..:-)
Yes,I have thought about and am reading the admin handbook that's why I
tried setting the Core::Package config value.
In admin home of web interface, OTRS news and Product News both are showing
error
Can't connect to: http://otrs
Hi ALL,
I recently shifted to Solaris 10 and using sun webstack and postgresql. All is
running well except that am unable to correctly set permissions (Using
SetPermissions.pl); what should I put as --web-user ?
Rgds
Michael
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