Hi,
I have no solution for your request, but my opinion for discussion.
I think it would be better to use/implement already existing
calendar/groupware systems like Horde or other. They already have sync
options and the OTRS developement can concentrate on the OTRS issues.
By the way with
Hi there,
I have a problem on a postmaster filter
I don't want to get the internal mails to create tickets
So I did the following
From: wipo.int
To : income.accou...@wipo.intmailto:income.accou...@wipo.int
X-Ignore = Yes
It works perfectly, all emails containing wipo.int are ignored and do
Hi all,
I have just installed otrs and i get the following error when i disable the
following config:
CustomerPanelCreateAccount - No
I get the following in web page:
Traceback: ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Wed Jun 9
12:42:59 2010
Message: Can't write ConfigItem!
Hi,
On 09.06.2010, at 12:12, Martignier, Philippe wrote:
I don’t want to get the internal mails to create tickets
So I did the following
From: wipo.int
To : income.accou...@wipo.int
X-Ignore = Yes
It works perfectly, all emails containing wipo.int are ignored and do not
create
hey,
what are the perms on /var/lib/otrs/Config and /var/lib/otrs?
cheers,
moe
On 06/09/2010 12:46 PM, e c wrote:
Hi all,
I have just installed otrs and i get the following error when i
disable the following config:
CustomerPanelCreateAccount - No
I get the following in web page:
Hi
I am trying to restrict the number of SLAs shown in the dropdown depending on
the service selected with ACL.
I used code
Possible = {
Ticket ={
SLA = ['Customer Query'],
},
};
Is SLA the correct reference as this does not seem to work. Have been able to
limit services
You can try installing this package:
http://users.otrs.com/~mb/SMTPTLS-1.0.1.opm
It will add STARTTLS support to your OTRS 2.4 framework.
((enjoy))
Michiel Beijen
RD
Follow me on Twitter: @otrsnl [https://twitter.com/otrsnl]
OTRS AG
Norsk-Data-Str. 1
61352 Bad Homburg
GERMANY
T: +31 (0)
Hi Ed,
The Ubuntu package is derived from the Debian package, which is a
little paranoid. This means you can't leverage the SysConfig by
default.
Please read /usr/share/doc/otrs2/README.Debian for instructions on how
to make the permissions a little less paranoid so you can leverage the
Package
Related issue. . .is it possible to reorder tickets somehow? I don't
see a method for doing this in the web interface. . .
- Original Message -
From: Nils Leideck - ITSM nils.leid...@leidex.net
To: User questions and discussions about OTRS. otrs@otrs.org
Sent: Wednesday, June 09, 2010
You figure it out? I have been wanting to setup some Freetext fields,
so any posts on that topic catch my eye.
- Original Message -
From: mofoe mo...@cracksucht.de
To: otrs@otrs.org
Sent: Tuesday, June 08, 2010 12:41:33 AM
Subject: [otrs] ITSM Freetext Fields - Service/ Queues
Hello
Hi,
In our institution there are groups and these groups supply and request
services from other groups.
Is there any way to integrate the support and customer interface on the
same page ?
This is because the same user can create support tickets and solve
requests from other users.
Thank
I assume that this means I am correct. . .no RegExp in genericAgent. . .
- Original Message -
From: TechFan lists.sf@ourholm.net
To: User questions and discussions about OTRS. otrs@otrs.org
Sent: Friday, June 04, 2010 12:00:39 AM
Subject: [otrs] RegExp and sets in Ticket searches and
Is is possible to have GenericAgent search through added articles to a
ticket, not just the initial ticket? We are trying to catch something
in the body of each article that will trigger us making an automatic
note. It seems that the search is only looking at the initial tickets
and not any
go to SysConfig, search for sort, choose
Frontend::Agent::Ticket::ViewQueue and select what you'd like it sorted on
by default, age being the default.
If you want to sort it on the fly, i don't know if there's a way to do that.
Neil
On Wed, Jun 9, 2010 at 1:37 PM, TechFan
Hi TechFan,
That would be pretty difficult, because the GenericAgent uses searches
in the database, so it does like SELECT * FROM TICKET WHERE and
since WHERE-statements don't support Regexes, the only solution is to
SELECT the complete database and then evaluate the regex for every
ticket,
Michiel,
correct me if I'm wrong, but doen't mysql have this feature?
http://dev.mysql.com/doc/refman/5.0/en/regexp.html
This would, however, not solve the original request completely, only the
selecting of tickets, but not the capturing of ticket data.
Regards,
mg
Am 09.06.10 15:13, schrieb
Martin,
*blush*
Great, I was not aware of that. And apparently PostgreSQL also does it:
http://www.postgresql.org/docs/current/static/functions-matching.html
Oracle apparently has a REGEXP_LIKE operator since 10g:
http://www.oracle.com/technology/obe/obe10gdb/develop/regexp/regexp.htm
So the
Nils,
Many thanks, it works now!
I was thinking these filters were working and executing line by line, so that
if one ignore was made, the email was lost for another next filter ... (that's
why I placed it before instead after :)
Users = happy, me too :)
Cheers
Philippe
World Intellectual
Hi,
On 09.06.2010, at 16:07, Martignier, Philippe wrote:
Many thanks, it works now!
Great!
Users = happy, me too :)
And ((otrs)) as well! ;-))
((enjoy))
Nils Leideck
--
Nils Leideck
Senior Consultant
OTRS AG
Norsk-Data-Straße 1
D-61352 Bad Homburg
T: +49 (0) 6172 681988 0
F: +49 (0)
You could do this by setting up a generic agent job that runs every X
minutes and looks for tickets that have reached the escalation time in
the last Y minutes.
What you then do depends on your OTRS installation: you could move the
ticket to another queue which might alert people, or you could
Hi list!
I have tickets that escalate although they are in auto close + state -
this is not what I expected. I've googled and found other references
(http://www.mail-archive.com/otrs@otrs.org/msg30658.html) but no
solution was come up there either.
Could it be that tickets are escalated when
Hi,
On 09.06.2010, at 16:51, Arthur de Pauw wrote:
You could do this by setting up a generic agent job that runs every X
minutes and looks for tickets that have reached the escalation time in
the last Y minutes.
What you then do depends on your OTRS installation: you could move the
ticket
Recently it appears that when replying via email that the replies are
automatically set to CC the email address of the queue. Is this a configurable
option? It's causing a very annoying condition where the ticket is always
flagged as new because the reply goes back in to the ticket as a reply
Thanks.
I will try to post an enhancement. . .coding it won't be me. . .been too
long since I wrote real code. . .I hack code, not create it anymore. I
guess I should submit one for applying genericagent to articles as well. . .
- Original Message -
From: Michiel Beijen
Hi
I created a survey for my company and set the status to Master and set it
such that every time a ticket is closed, it sends out the survey to the
customer.
In the customer's email, it would have a link to open the survey and when I
try to open the link, it displays Survey-Key Invalid error
Hallo,
dass ein Hinweis auf zusammengeführte Tickets verbleibt, verstehe ich. Aber
eins unserer Ticketsysteme verhält sich etwas merkwürdig: Nach dem
Zusammenführen verbleibt das alte Ticket, das nur noch den Hinweis auf die
neue Ticketnummer enthält, im Status new (aber gesperrt) in der
Hallo zusammen,
wir haben einen Kunden der eigentlich mehreren Kundennummern zugewiesen werden
müsste.
Ziel ist, dass er im Kundeninterface die Tickets von mehreren Kunden sehen kann.
Weis jemand wie man das konfigurieren könnte?
Danke
--
mit freundlichen Grüßen
Lars Scheler
Moin,
beisse mir hier gerade die Zähne aus:
Datenquelle ist LDAP, grob geschätzt 60.000 Einträge. Ergo:
Kundenbenutzer - Gruppen würde nur
gehen, wenn ich das Sizelimit extrem hoch setze. Allerdings brauch ich
dann Stunden, bis die Seite geladen hat ;).
Kann man irgendwie händisch Kunden
Hallo Lars,
sieh mal hier nach http://doc.otrs.org/2.2/de/html/x1696.html
11.2.1.1http://doc.otrs.org/2.2/de/html/x1696.html%2011.2.1.1 beschreibt die
„Firmentickets“
lg Reinhard
Von: otrs-de-boun...@otrs.org [mailto:otrs-de-boun...@otrs.org] Im Auftrag von
Lars Scheler
Gesendet: Mittwoch,
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